Chargeback Gurus' Audio Blog

The last chance a merchant has to stop a chargeback from happening is when the cardholder is on the phone with their bank asking for one. Unfortunately, the merchant is rarely involved in these conversations. While the bank may try to guide cardholders toward investigating an unfamiliar transaction on their end, or resolving a product complaint directly with the merchant, they don’t always have enough information to prevent every invalid chargeback.

Visa hopes to address this problem with Order Insight, a collaboration tool from Verifi. Can merchants make effective use of Order Insight to provide issuers with purchase details in time to stop chargebacks?

Full Text:
https://www.chargebackgurus.com/blog/order-insight

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife

The last chance a merchant has to stop a chargeback from happening is when the cardholder is on the phone with their bank asking for one. Unfortunately, the merchant is rarely involved in these conversations. While the bank may try to guide cardholders toward investigating an unfamiliar transaction on their end, or resolving a product complaint directly with the merchant, they don’t always have enough information to prevent every invalid chargeback.

Visa hopes to address this problem with Order Insight, a collaboration tool from Verifi. Can merchants make effective use of Order Insight to provide issuers with purchase details in time to stop chargebacks?

Full Text:
https://www.chargebackgurus.com/blog/order-insight

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife

When we discuss chargebacks, there’s often an implicit assumption that we’re talking about Visa and MasterCard transactions. These two card networks facilitate the vast majority of credit and debit card purchases in the United States, and their policies and procedures tend to be similar where chargebacks are concerned. When you’re dealing with chargebacks from other card networks, you might find yourself in unfamiliar territory. 

The way American Express handles disputes and chargebacks is different in several key ways, which can trip up merchants who aren’t used to it. What do merchants need to know about navigating the American Express chargeback process?

Because they carry higher interchange fees than Visa or MasterCard transactions, not every merchant accepts American Express cards. However, they are popular with many consumers, and some merchants may find that accepting them leads to better customer experiences and increased sales.

If you do accept American Express cards—or if you’re considering it—it’s important to learn how their dispute process works and where American Express chargebacks will fit into your overall strategy of preventing and fighting chargebacks.

Full Text:
https://www.chargebackgurus.com/blog/american-express-chargeback

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife

When we discuss chargebacks, there’s often an implicit assumption that we’re talking about Visa and MasterCard transactions. These two card networks facilitate the vast majority of credit and debit card purchases in the United States, and their policies and procedures tend to be similar where chargebacks are concerned. When you’re dealing with chargebacks from other card networks, you might find yourself in unfamiliar territory. 

The way American Express handles disputes and chargebacks is different in several key ways, which can trip up merchants who aren’t used to it. What do merchants need to know about navigating the American Express chargeback process?

Because they carry higher interchange fees than Visa or MasterCard transactions, not every merchant accepts American Express cards. However, they are popular with many consumers, and some merchants may find that accepting them leads to better customer experiences and increased sales.

If you do accept American Express cards—or if you’re considering it—it’s important to learn how their dispute process works and where American Express chargebacks will fit into your overall strategy of preventing and fighting chargebacks.

Full Text:
https://www.chargebackgurus.com/blog/american-express-chargeback

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife

Credit cards make it incredibly easy to make payments at online and in-person retailers, but when it comes to informal transactions between friends and family, they’re a non-starter. With fewer people making a habit of carrying cash around, peer-to-peer payment apps like Venmo have stepped in to make it easy to make small electronic payments to individuals.

As Venmo’s popularity grows, some merchants are starting to accept it as a form of payment, but even Venmo transactions can turn into chargebacks. Before leaping into the brave new world of P2P payments, what do merchants need to know about Venmo chargebacks?

Since its debut in 2009 as an app designed to facilitate bill-splitting and IOU payments between acquaintances, Venmo’s user base has grown to exceed 40 million people, making it one of the most popular and widely-used P2P payment platforms. Venmo is especially popular among younger demographics, so many merchants who target those age groups see a clear benefit to including Venmo as one of the payment options they accept.

Full Text:
https://www.chargebackgurus.com/blog/venmo-chargebacks

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Phil Claffey

Credit cards make it incredibly easy to make payments at online and in-person retailers, but when it comes to informal transactions between friends and family, they’re a non-starter. With fewer people making a habit of carrying cash around, peer-to-peer payment apps like Venmo have stepped in to make it easy to make small electronic payments to individuals.

As Venmo’s popularity grows, some merchants are starting to accept it as a form of payment, but even Venmo transactions can turn into chargebacks. Before leaping into the brave new world of P2P payments, what do merchants need to know about Venmo chargebacks?

Since its debut in 2009 as an app designed to facilitate bill-splitting and IOU payments between acquaintances, Venmo’s user base has grown to exceed 40 million people, making it one of the most popular and widely-used P2P payment platforms. Venmo is especially popular among younger demographics, so many merchants who target those age groups see a clear benefit to including Venmo as one of the payment options they accept.

Full Text:
https://www.chargebackgurus.com/blog/venmo-chargebacks

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Phil Claffey

The coronavirus pandemic has had a singular influence over consumer shopping habits this year, with shutdown orders and safety concerns forcing many brick-and-mortar retailers to operate at reduced capacity or close their doors entirely. Ecommerce merchants have had to step up to meet a massive upswell in in demand, and with the holiday season upon us, the biggest surge may be about to hit.

This wave of new customers could mean big profits for online merchants—as long as their fraud screening tools don’t falsely flag them. What can merchants do to make sure that anti-fraud algorithms don’t turn away customers new to ecommerce shopping?

Fraud is a pernicious problem that carries many negative consequences for its victims, but the opposite problem—good customers mistakenly identified as fraudsters—can have financial consequences for merchants that are just as serious. Some analysts estimate that the revenue losses from false declines exceed that of fraud by a factor of 70. A false decline won’t lead to a downstream problem like chargebacks, but it can have a serious negative impact on your business.

Full Text:
https://www.chargebackgurus.com/blog/holiday-false-declines

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife

The coronavirus pandemic has had a singular influence over consumer shopping habits this year, with shutdown orders and safety concerns forcing many brick-and-mortar retailers to operate at reduced capacity or close their doors entirely. Ecommerce merchants have had to step up to meet a massive upswell in in demand, and with the holiday season upon us, the biggest surge may be about to hit.

This wave of new customers could mean big profits for online merchants—as long as their fraud screening tools don’t falsely flag them. What can merchants do to make sure that anti-fraud algorithms don’t turn away customers new to ecommerce shopping?

Fraud is a pernicious problem that carries many negative consequences for its victims, but the opposite problem—good customers mistakenly identified as fraudsters—can have financial consequences for merchants that are just as serious. Some analysts estimate that the revenue losses from false declines exceed that of fraud by a factor of 70. A false decline won’t lead to a downstream problem like chargebacks, but it can have a serious negative impact on your business.

Full Text:
https://www.chargebackgurus.com/blog/holiday-false-declines

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife

As an ever-greater share of consumer purchasing shifts to the world of eCommerce, people are using their credit and debit cards more than ever before. It’s easy for them to lose track of how many card purchases they’ve made, where they made them, and what they were for.

Billing statements provide an opportunity for cardholders to review their transactions, and when they see one that they don’t recall making, that may be a sign of fraud—or it may just be that the merchant description attached to the card is vague or confusing. How can merchants create recognizable billing descriptors that won’t get mistakenly reported as fraud?

Full Text:
https://www.chargebackgurus.com/blog/merchant-descriptor

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife

As an ever-greater share of consumer purchasing shifts to the world of eCommerce, people are using their credit and debit cards more than ever before. It’s easy for them to lose track of how many card purchases they’ve made, where they made them, and what they were for.

Billing statements provide an opportunity for cardholders to review their transactions, and when they see one that they don’t recall making, that may be a sign of fraud—or it may just be that the merchant description attached to the card is vague or confusing. How can merchants create recognizable billing descriptors that won’t get mistakenly reported as fraud?

Full Text:
https://www.chargebackgurus.com/blog/merchant-descriptor

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife