Customer Experience Leaders Chat

Listen in as Marc from Koala highlights some tips and tricks on how you can perpetually delight your customers.

Listen as Andrew from Automattic highlights their hiring process, tips on removing some of the pain of interviewing and hiring more effectively. 

Listen in as Alice from Grindr describes what you need to do to move from a support team to a customer experience team.

Listen as Bala from Rancher Labs highlights the importance of making the experience more convenient and bringing more heart to the customer.

Listen as Hannah from Peak Support highlights how content moderation is an ever-evolving task and why work from home trend benefits your content moderation team.

Listen as Jenny from Fruitstand shares incredible insight about burnout to help us better support ourselves and our teams.

Listen as Lance from Postmates outlines why companies need a support operations team that assists by focusing attention on the daily work while you remain strategic.

Listen as Stacy from Wistia outlines the best approach to switching to a new ticket management tool and much more. 

In a new episode with Matt from SevenRooms, we explore a unique approach to motivation and something all support leaders can apply to their teams today.

In a new episode, Derek Homann from Median outlines how using cobrowsing tools might be the right choice to improve your support offering.