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Customer is King

by Cxperts Africa

Customer Experience is one of the most vital parts of an organization, and providing the best experiences for your customers is the most important thing you can do. Each episode will focus on different topics like customer experience, communication, listening skills, empathy, hot takes on support-related topics, and a lot more.

Episodes

Xmas Special

17m · Published 25 Dec 00:45

Merry Christmas everyone 🎄🥳

On this episode, we spoke to different customers about the worse customer experience they received and also touchpoint on what could have been done differently.

We have Temitope who almost ate party rice at the gele shop instead of the main party, Ayomide who still didn't tell us who her father is (you guessed right, she used the almighty "do you know who my father is") and lastly Dolapo who got served by Jumia Foods.

Listen, enjoy, and share!

Communication

13m · Published 29 Nov 22:48

On today's episode, we have Funsho of Heimdall Business Solution in the house. He talked about the 3P's (Professionalism, Patience, and People first attitude) and how effective communication is the benchmark of a great support system.

Listen and enjoy!

Support - The Unsung Heroes

13m · Published 06 Nov 19:21

Welcome back to another episode of the "Customer is King" podcast! On this episode, we had the privilege of chatting with Shalewa, the customer success lead at Buycoins - The easiest way to buy and sell crypto in Nigeria. She shared her thoughts on underrating the support department, and also how to move from good to being a great customer success personnel by not just being a middleman but actually taking ownership and providing prompt feedback to the customers.

We also vibed to her remix of Bloody Samaritan, so be sure to listen till the end of the episode.😉

Customer Satisfaction

14m · Published 23 Oct 17:56

On this episode, we have Temitope the customer happiness manager at Printivo, a printing and branding company. He spoke to us about customer satisfaction, retention and how they avert churn rate by providing wow services even after delivering the products. Enjoy!

Customer Success - The Foundation

20m · Published 02 Oct 20:08

Welcome to the first episode of the "Customer is King" podcast. Each episode will focus on one or more aspects of customer experience. On this episode, we had an interesting chat with Seike who's currently the customer success manager (dispute settlement) at Paystack. She shares her story on how she grew into a customer support personnel and then a CSM, from being the personal assistant to a CTO, and she also answers a few questions on support as a career choice. Enjoy!

Intro

2m · Published 17 Sep 11:07

A quick intro on what's to come :)

Customer is King has 6 episodes in total of non- explicit content. Total playtime is 1:21:12. The language of the podcast is English. This podcast has been added on August 24th 2022. It might contain more episodes than the ones shown here. It was last updated on April 1st, 2024 10:46.