Doing Customer Experience Right‬ with Stacy Sherman

by Doing CX Right®‬

Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show is about turning customer experience (CX) concepts into effective action. ⁣ ⁣ You'll gain tangible strategies rooted in Stacy's innovative Heart and Science™ leadership framework, which masterfully blends emotional intelligence with data analytics. ⁣ ⁣ Alongside Stacy's insights, you’ll hear her discussions with renowned authors, startup leaders, and CEOs, revealing actionable tips for exceptional customer service and brand success to implement in your workplace.⁣ ⁣ "Doing Customer Experience Right" goes beyond business tactics; it's a source of inspiring life lessons and personal triumphs that resonate on a deep level.⁣⁣ ⁣⁣ Listen, apply, and pay CX forward.⁣ ⁣⁣ ⁣ ⁣ About Stacy Sherman:⁣⁣ Award-winning customer experience and marketing professional speaker, LinkedIn instructor, author, and strategic advisor. View Stacy's bio, blog, videos, Forbes articles, and more at: https://doingcxright.com/⁣

Episodes

132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman

14m · Published 20 May 11:00

Are you struggling to build lasting customer loyalty? Discover proven strategies on this episode of Doing CX Right. Host Stacy Sherman reflects on an enlightening conversation with marketing legend Seth Godin. Unpack five actionable strategies that can transform customer retention and drive scalable growth. Learn why serving the right customers, creating a customer-centric culture, and focusing on retention over acquisition are critical. Understand the difference between leadership and management in enhancing customer experience and the value of community engagement. For practical insights and tactics to elevate your business, visit

131. Customer Service and Culture Lesson From LinkedIn’s Sam Stern

33m · Published 14 May 11:00

You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Stacy Sherman and guest Sam Stern, Senior Manager of CX at LinkedIn, answer these questions and more, including why prioritizing customer needs enhances satisfaction, how Bright Spot Analysis can refine your CX efforts, and which KPIs are crucial for monitoring progress. Additionally, they examine the transformative role of leadership and the significance of psychological safety in managing change. Listen now to learn actionable steps and metrics that matter in elevating your customer experience for impactful results. More at

130. Seth Godin on AI, CX, and the Future of Customer Service

35m · Published 07 May 10:51

Did you know that "Customer service is free" and that "authenticity is radically overrated"? You might be wondering, what do these provocative claims mean? Uncover these truths in an informative episode of Doing CX Right, where host Stacy Sherman and Marketing genius, Seth Godin challenge traditional notions of customer experience. They break down why investing in your current customers could be more beneficial than the chase for new ones and how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, their conversation will inspire you to think differently and reassess the status quo. Learn more:

129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

28m · Published 29 Apr 11:00

Ever feel like you're losing customers as fast as you gain them? Wondering how to stop this 'leaky bucket' scenario? Join Stacy Sherman and guest Dave Seaton on the Doing CX Right podcast as they explain the DARMA™ method --a proven approach to sealing those leaks by improving how you interact with customers throughout their journey. You'll learn how to strengthen relationships and boost satisfaction, effectively turning one-time buyers into loyal fans. You'll hear practical strategies that help prevent churn and enhance customer service for scaleable growth. Learn more:

128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

30m · Published 22 Apr 10:46

What role does academia play in shaping customer experience? How does CX impact the education industry? What are ways entrepreneurs can implement successful customer service strategies with few resources? This episode provides answers and actionable insights from Stacy Sherman and Dr. Monica Amadio. You'll hear how AI can transform education while maintaining human connections. They share perspectives on recognizing individuals, transitioning from corporate to a customer-centric small business, and enhancing customer service through emerging tech without sacrificing personalization. Doing CX Right doesn't require a massive budget; it's about mastering the fundamentals for significant impact. Learn more: .

127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

31m · Published 15 Apr 11:00

Are you struggling to turn satisfied customers into brand loyalists? Discover how to shift from merely impressing to creating customer obsession in this episode of Doing CX Right. Join host Stacy Sherman and guest Jon Picoult as they reveal how crafting standout experiences can accelerate ROI growth. They explain innovative ways to build emotional connections that turn customers into vocal advocates. Plus, learn how prioritizing your current customer base can accelerate revenue growth and enhance your competitive advantage. Don’t miss out—listen now to learn how to transform customer satisfaction into deep brand commitment. Details at:

126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

31m · Published 08 Apr 11:00

Did you know that a small increase of just 5% in customer satisfaction can significantly boost company revenue? Host Stacy Sherman teams up with customer experience pioneer Lior Arussy to share proven strategies for transforming unhappy clients (detractors) into referring brand advocates (promoters). They'll reveal the economic impact of customer sentiment and the role of personalized experiences leveraging Gen AI to drive business growth. Being customer-centric is no longer a choice, it's a necessity for any successful business. Learn how to shift your NPS from a mere score into a robust strategy that aligns your organization for success. More at .

125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

45m · Published 01 Apr 12:00

Is "service fatigue" plaguing your teams and negatively impacting the customer experience? Do you understand what it means and the damaging effects across the customer journey? Join host Stacy Sherman and her guest, Speaker Hall of Famer Laurie Guest, as you learn Laurie's game-changing "10 Cent Decision" principle and tactics for small yet impactful changes that lead to big gains. Get actionable insights to reignite passion, combat complacency, and create remarkable customer conversations that foster loyalty and new business. Uncover motivational strategies to energize your teams and make your brand an unforgettable experience worth sharing. Learn more at

124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

32m · Published 25 Mar 11:00

Do cultural gaps undermine your customer service and business relationships? Listen to this revealing discussion on Doing CX Right with Stacy Sherman and Professor Andy Molinsky. Gain insights into enhancing cultural intelligence to bridge communication divides, avoid missteps, and make meaningful connections with diverse customers. You’ll understand the synergy between cultural and emotional intelligence (EQ) and how to leverage both to get meaningful feedback while considering cultural nuances. This show equips you with actionable strategies to improve customer experiences and strengthen business collaborations globally. For more cross-cultural customer service tips, visit

123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

30m · Published 18 Mar 11:00

Are hidden fees eroding your customers' trust? Stacy Sherman teams up with Jeremy Hyde, Director of Customer Service at Sun Country Airlines, to tackle the broader implications of pricing strategies on consumer trust and loyalty, that impact all industries. They explore the role of a la carte pricing in making services more accessible and underscore the necessity of clear customer expectations. You'll learn about effectively balancing quality and efficiency, the criticality of investing in your team for superior CX, and ideal ways of measuring customer service success. Gain more actionable insights at: .

Doing Customer Experience Right‬ with Stacy Sherman has 140 episodes in total of non- explicit content. Total playtime is 74:35:08. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on May 23rd, 2024 23:41.