Bringing Design Closer with Gerry Scullion

Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content designed training courses as well as working with organisations to help build the content design function internally. Sarah previously held the role of head content design within the GDS, the government digital services team for the gov.uk. And in this conversation we actually go back in time to discuss what that was like, working with people who had no idea what content design was and how Sarah worked around that. Also joining in in this conversation was Joris Beets, international service design director for EY Seren in London. Sarah on Twitter Content Design website Buy 'Content Design' the book (Amazon UK) Joris on Twitter This is HCD is brought to you by Humana Design Follow us on Twitter Follow on Instagram Sign up for our newsletter Join our Slack Channel Follow us on Medium Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for the profoundly deaf. And for anyone with their technological finger on the pulse may have seen late last year on all the tech websites a partnership between Apple and Cochlear. This basically allows people with the device to stream audio from their Apple device directly to the Cochlear device. We discussed how this idea came about internally at Cochlear and how does a good idea enter the business conversation internally and what Victor did over a decade ago to get the design buy-in at the board level and what impact this had to the business overall. Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode we caught up with Marc Stickdorn, co-author of ‘This is Service Design Thinking Book’ and most recently the epic and one of the most important design books in yonks, ‘This is Service Design Doing’, a book that has been celebrated in the service design community like it’s the millennium. Update May 2018 - We have a number of copies of the book to giveaway to people subscribed to our fortnightly newsletter. Thanks to More than Metrics and O'Reilly Media in New York for their support of the podcast. Sign up now Thanks to theRSA.org for being patrons of the podcast. Links from this episode This is Service Design Doing Book (There's a fantastic free PDF download of Free Methods) This is Service Design Thinking Book Website One of my favourite customer journey mapping tools - Smaply Mobile ethnography tool - Experience Fellow Who is Marc Stickdorn? FollowMarc Stickdorn on Twitter Read the transcript of this episode Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignHello! I'm Gerry Scullion, and in this episode, we have the brilliant Greg Bernarda, who some of you might know of being co-author of the excellent Value Proposition Design book by Strategyser. This book has been adopted by many service designers, product managers and business designers around the world - so it should be familiar to a lot of the listeners today. So, today's topic is an absolutely massive one "most organizations still largely live in the 20th century, in a world where the key currency for success has been ‘exploitation’. But in the 21st century, the name of the game is ‘innovation’. Those are two very different capabilities. Exploitation is about excelling at executing, and scaling products and services in a largely known environment. Innovation is about navigating the unknown, exploring possibilities, and experimenting with new ways of creating value for people with ever-evolving needs." Service Design, Product Management, UX are all part of the later. I'm really excited to get into this. Also joining this episode is the wonderful Nick Coster, co-founder of Brainmates.com Read the transcript of this interview Business Model Design for 21st-century companies on Strategyser Connect with Greg on LinkedIn GregBernarda.com Free 100-page preview of Value Proposition Design book Buy the Value Proposition Design book Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode is the second part in a two-part series with Andy Polaine, the regional APAC design director for Fjord and Simon McIntyre who is the Associate Dean of Education in UNSW, formally COFA, the College of Fine Art and Design. In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the university with a focus on enabling a culture that will better place their students for the future. What's so good about this combination of Andy and Simon is not only have they worked together before but is the relationship between Andy's service design history and his academic past in teaching in Europe. Together with Simon, they approach the subject of the future of education with pragmatism. Simons email mentioned in this episode [email protected] Connect with Andy on @Apolaine on Twitter, his website atpolaine.com, via Fjords website atFjordnet.com Read the transcript of this episode atthisisHCD.com Join the This is HCD Newsletterand receive a fortnightly email with interesting design related and industry links Help the podcast grow byreviewing it on iTunes TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?". This episode is sponsored by Sustain Digital via a $500 donated to CaraCare.org.auSustain Digital is a recruitment company with a difference, they are ethical and are really passionate about what they do with global recruitment experience. So they're not your typical recruiters and they give back to the community. So most importantly they find the best talent, so they're like a matchmaker between employers and employees. If you’d like to get in touch with their founder Hollie Colbert you can do so via [email protected]. Thanks so much for the donation Hollie! Links- Simons email mentioned in this episode [email protected] Connect with Andy on @Apolaine on Twitter, his website atpolaine.com, via Fjords website atFjordnet.com Read the transcript of this episode atthisisHCD.com Join the This is HCD Newsletterand receive a fortnightly email with interesting design related and industry links Help the podcast grow byreviewing it on iTunes TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the organizational and cultural considerations that let the Human Center of Design methodology bloom. TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices

We caught up with Anthony Quinn recently and had a fascinating conversation. For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation. This is HCD is brought to you by Humana Design Anthony Quinn, Principal at Dynamic4.com Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that end. LinkedInhttps://www.linkedin.com/in/anthonyquinncxdesigndirectorTwitter @AnthonyQuinnArt Attendees Vera Chan is a Senior User Experience designer at Symplicit. She has worked with a variety of clients such as NBNco, Telstra, Transport for NSW, Westpac and most recently with NAB. She’s a local leader of IxDA Sydney. She is the co-organiser of the Mentoring program at IxDA Sydney, which provides a platform for new designers to be mentored by someone more experience. LinkedIn:https://www.linkedin.com/in/verawatychan/ Dharawan Noller is a Service Designer at Westpac. She believes human centred design, storytelling and visual thinking are powerful ways to improve the lives of everyday people. Her background is in customer experience research, various visual support for strategy projects, with roots in Industrial Design and Architecture. Link: www.dharawan.com/ Kevin Chan, UX Designer Peter Nesic, Product Manager Links mentioned in the podcast Jetpack For Changemakers is a free, 2-hour workshop for people who want to build a strong for-purpose business Jetpack.Dynamic4.Com Power by Jeffrey Pfeffer Management BS, also by Jeffrey Pfeffer Secrets of Power Negotiating, by Roger Dawson (Full of very useful tactics) Join in the Slack channelhttps://www.thisishcd.com/join-the-this-is-hcd-slack-community/ Humana Designhttps://www.humana.design This is HCD Facebook:https://www.facebook.com/thisisHCD This is HCD Twitter:https://www.twitter.com/thisisHCD Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in.https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices