J.D. Power Podcasts

Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now. This Episode Covers: - Drivers of pricing increases. - How the new environment is influencing customer satisfaction in the claims space. - What carriers (and agents) can do to mitigate the impact of increased prices on satisfaction. - Leveraging auto data for more accurate pricing. Hosted by: Carolyn Kibat, Marketing Director Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence

Michael Taylor, Andrea Stokes and Azari Jones provide a comprehensive analysis of the findings from the J.D. Power 2024 North America Airline Satisfaction Study and delve into ongoing updates from the J.D. Power 2024 North America Hotel Guest Satisfaction Index and the J.D. Power 2024 Rental Car Satisfaction Study. Explore the prevailing trends influencing satisfaction levels, and leverage these insights to enact meaningful changes.

Insurers can’t control the weather, but they can control how they communicate policy coverage with their customers. In episode 2 of the Insurance Intelligence Podcast, our experts explore how changing weather is affecting insurance carriers and their end customers. Tune in now. **This Episode Covers:** - Evolving weather patterns. - Challenges weather brings to every stage of the customer lifecycle. - Specific KPIs to focus on for improving customer relationships. **Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare **Featuring:** - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence Tune in wherever you listen to podcasts!

Is revenge travel still happening in 2024? Join Mike Taylor and Andrea Stokes in the latest Travel & Hospitality Podcast episode where they are unpacking: - Latest updates to the J.D. Power 2024 North America Airline Satisfaction Study - New enhancements on J.D. Power Passenger View - Summer travel trends and the state of business and group travel - Hotel industry insights: Are luxury splurges driven by a YOLO mentality?

We're excited to announce the premiere of our new podcast series, The Insurance Intelligence Podcast, with our first episode, "Industry Forecast: Who Will Win and Lose in 2024?" Dive into the trends shaping the future of the insurance industry with our expert panel. **This Episode Covers:** - The resurgence of insurance shopping and its impact. - The critical role of trust in customer relationships. - How catastrophic events are reshaping service delivery. - Plus, more insights into the industry's evolving landscape. **Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare. **Featuring:** - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence Gain valuable insights into what 2024 holds for the insurance sector. Tune in wherever you listen to podcasts!

Join host Andrea Stokes as we explore Margaritaville's impressive journey from a restaurant chain to a global hospitality titan, featuring Dan Leonard, president, and Amy Noland, senior director of reputation and quality assurance, of Margaritaville Hospitality. Discover how in just more than a decade, Margaritaville launched 40+ lodging experiences and became #1 in the Upper Upscale segment. Learn about the brand's focus on exceptional guest experiences and the culture of loving your job, which have been pivotal to their success. Get insights into their use of NPS and OSAT for quality assurance and guest satisfaction.

Mike Taylor and Andrea Stokes offer an insightful overview of the preliminary findings from the 2024 North America Airline Satisfaction Study and the 2024 North America Hotel Guest Satisfaction Index. Discover which trends are currently influencing satisfaction levels and learn how brands are adapting to these early insights. There’s still time for changes before the final results are published, making this a must-listen for industry professionals looking to stay ahead.

On the latest episode of the J.D. Power Travel & Hospitality Intelligence Podcast, hosts Michael Taylor and Andrea Stokes discuss their travel and hospitality industry predictions for 2024. Mike discusses predictions for airlines, airports and rental cars; Andrea discusses hotels and business travel

On the latest episode of the J.D. Power Travel & Hospitality Intelligence Podcast, hosts Michael Taylor and Andrea Stokes review their 2023 predictions for the travel industry and share a sneak peek at some of their 2024 forecasts. - Mike predicted slowing air travel demand and moderating prices in 2023, due to inflation. He noted airlines are still facing full flights and limited routes, despite strong cash reserves. - Andrea predicted hotel room rates would moderate slightly in 2023 as consumers reduce leisure spending amidst inflation, but likely rebound for holidays. She foresaw continued staffing challenges and bottom-line stability for hotels. - Mike predicted continuity in 2023 of direct flight cuts to smaller airports and increased traffic into San Francisco from China's reopening. He expected hub airport crowding and moderate staffing improvements. - Both predicted continued struggles for transient corporate travel in 2023 with cost-conscious companies limiting business trips, unlikely to rebound until 2025. - Both predicted improvement in 2023 for group travel and meetings as live events ramp up.

In this excerpt from Coffee Talk with Brohawk, Denese Waiters joins host Mark Brody to talk about the findings from our inaugural U.S. Cross-Industry Customer Service Experience Study. She takes a look at how customers evaluate their experience with brands across industries and provides recommendations for improvements that can be made to exceed customer expectations.