Let's Talk Loyalty
by Paula Thomas“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/
Copyright: Paula Thomas
Episodes
#7: Award-winning Loyalty Success and Storytelling in South Africa
46m · PublishedHelène Brand is one of the team of loyalty marketers responsible for the outstanding performance of the internationally-recognised and award-winning loyalty programme in South Africa called "My School My Village My Planet". In this episode, she talks through the advantages and challenges of using a community-based loyalty programme and the incredible results that can be achieved when it's done well.
Helène now works as a freelance marketing consultant and she's passionate about using storytelling to define your brand's purpose, creating compelling concepts which drive consumer loyalty both directly and indirectly.
She also shares a fantastic example of leveraging intentional behaviours to drive social change with a case study about an organisation called "Global Citizen" - a new model for loyalty that brands can connect with if they are focused on creating social or environmental change.
Show Notes:
Hèlene Brand - LinkedIn profile
Email: [email protected]
Resources
- Don Miller’s StoryBrand: Book and Podcast
- Michael Hyatt: Lead to Win podcast
- Nudge: Book by Thaler and Sunstein on how to improve decisions about health, wealth and happiness - useful as someone in the loyalty space who wishes to influences customer behaviour that will maximise benefit for the customer and the business.
#6: Driving Loyalty Through Charity
1h 0m · PublishedIt's been said that loyalty marketing is one of the most powerful and effective tools for any commercial marketer - and Crispin Rogers can prove it.
Download this show to hear from the man who originally led the assessment and development of loyalty programmes for Shell worldwide - a notoriously challenging industry to drive profitable customer behaviour.
Crispin shares insights across fuel retail and payments and then shares his own truly big idea - to access the £7 BILLION of unspent loyalty points in the UK market alone - helping customers donate them to the charity of their choice.
This podcast talks through how "For Good Causes" ensures customers, brands and charities all benefit from leveraging the power of loyalty programmes to benefit whatever charity or cause their customers care about.
Crispin Rogers:
https://www.linkedin.com/in/crispinrogers/
https://www.forgoodcauses.org/
Show Notes:
https://www.dunnhumby.com/
https://www.beyondanalysis.co.uk/
http://www.myschool.co.za/ - MySchool MyVillage MyPlanet programme
#5: Award-winning Loyalty - Insights from the Middle East
53m · PublishedEpisode five of "Let's Talk Loyalty" discusses an award-winning loyalty programme in the education sector in the Middle East region.
Today I chat to its creator, Manav Fernandez, a loyalty consultant based in Dubai who developed the entire strategy, identity, value proposition, platform solution and communications strategy for "GEMS Rewards" programme - developed as a unique way to help offset the costs of private education for families.
The programme won the "Loyalty Magazine" award for the BEST loyalty programme in the Middle East and Asia region in 2018.
Show notes of useful links/assets mentioned by Manav:
Online Learning:
- Coursera
- Lynda.com
- Udemy.com
- https://www.edx.org/
Books:
- Sapiens by Yuval Harari
https://www.ynharari.com/book/sapiens/
- Hitmakers by Derek Thompson
https://www.amazon.com/Hit-Makers-Science-Popularity-Distraction/dp/110198032X
Contact Details:
Email: [email protected]
Linkedin: https://www.linkedin.com/in/manav-fernandez-3a12655/
#4: The Loyalty Guru - An Interview with Mike Atkin
1h 2m · PublishedMike Atkin has advised, launched or worked on over 85 loyalty programmes in his 30 year career to date and is one of the best known experts in the loyalty industry. His work spans every sector from grocery (Tesco), to fuel retail (BP and Shell) through to coalition programmes and loyalty platform technology.
A real loyalty expert to listen to and learn from about loyalty marketing.
https://www.linkedin.com/in/mikejatkin/
Twitter #loyaltyguru
https://www.customerstrategynetwork.com/
Show Notes:
Training Sources:
http://www.LoyaltyAcademy.org for CLMP (Customer Loyalty Marketing Professional) Qualification.
https://thecxacademy.org/ for Customer Experience training.
Staying up to date/Loyalty Resources and References:
http://www.TheWiseMarketer.com - Loyalty Newsletter
http://www.TheLoyaltySurgery.com - UK Loyalty Conference Oct 2019
https://loyaltyacademy.org - US Loyalty Conference March 2020
#4: The Loyalty Guru - An Interview with Mike Atkin
1h 2m · PublishedMike Atkin has advised, launched or worked on over 85 loyalty programmes in his 30 year career to date and is one of the best known experts in the loyalty industry. His work spans every sector from grocery (Tesco), to fuel retail (BP and Shell) through to coalition programmes and loyalty platform technology.
A real loyalty expert to listen to and learn from about loyalty marketing.
https://www.linkedin.com/in/mikejatkin/
Twitter #loyaltyguru
https://www.customerstrategynetwork.com/
Show Notes:
Training Sources:
http://www.LoyaltyAcademy.org for CLMP (Customer Loyalty Marketing Professional) Qualification.
https://thecxacademy.org/ for Customer Experience training.
Staying up to date/Loyalty Resources and References:
http://www.TheWiseMarketer.com - Loyalty Newsletter
http://www.TheLoyaltySurgery.com - UK Loyalty Conference Oct 2019
https://loyaltyacademy.org - US Loyalty Conference March 2020
#3: Award-Winning Loyalty in Ireland
39m · Published3Plus is the award-winning loyalty programme for the Three mobile phone network in Ireland.
This show discusses the history of 3Plus, what it offers customers and the superb results it has achieved in the last few years.
Contact details for Siobhan Lynch, Loyalty Manager, 3Plus Ireland:
https://www.linkedin.com/in/siobhan-lynch-a28bb36/
#2: Award-winning Insights from India - Sanjeev Nichani, Raymond Rewards
48m · PublishedAs a loyalty marketing professional, Sanjeev Nichani has worked with some of India's top loyalty programmes, including Loylty Rewardz - a programme for over 100 million banking customers in India, AIMIA, and now Raymond Rewards, a men's retail fashion proposition that recognises and rewards customers across all markets segments and across 1,000 retail stores.
Includes insights on launching a loyalty programme within a franchise business, upcoming ideas to engage with members in digital channels and where Raymond Limited is focusing its commercial strategy in 2019 through to 2025.
#1: Let's Talk Loyalty
12m · PublishedAn introduction to your show host - Paula Thomas and a background to the show. Designed exclusively for loyalty marketing professionals, this episode introduces some of the key people in the industry as well as the main media publications for loyalty marketing professionals.
Show Notes:
1) Verification code:
QcmBCBVaTbXwVi6EAZmG
Let's Talk Loyalty has 598 episodes in total of non- explicit content. Total playtime is 324:15:59. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on May 17th, 2024 16:40.