Customer Engagement Radio

An interview with Scott McKain   Introduction Scott McKain is the founder of a consulting and training company that explores the role of the ultimate customer experience in creating enhanced client retention and revenue. He is an internationally known authority who helps organizations create distinction in every phase of business and teaches the Ultimate Customer […]

An interview with Scott McKain   Introduction Scott McKain is the founder of a consulting and training company that explores the role of the ultimate customer experience in creating enhanced client retention and revenue. He is an internationally known authority who helps organizations create distinction in every phase of business and teaches the Ultimate Customer […]

Perceived value is one aspect of marketing that won’t change—regardless of the year. Marketing before and after a digital makeover will always revolve around how your customers and prospects see your business. How do you plan to engage with your customers and prospects to grow your brand in 2017? In this video series, you will […]

Perceived value is one aspect of marketing that won’t change—regardless of the year. Marketing before and after a digital makeover will always revolve around how your customers and prospects see your business. How do you plan to engage with your customers and prospects to grow your brand in 2017? In this video series, you will […]

Communication is key in business. “In your career, don’t concentrate on making a lot of money. Instead, concentrate on becoming the type of person that people want to do business with, and you most likely will make a lot of money.” -Arthur Henry Fripp About Patricia Fripp Patricia Fripp built a service business on the philosophy […]

Communication is key in business. “In your career, don’t concentrate on making a lot of money. Instead, concentrate on becoming the type of person that people want to do business with, and you most likely will make a lot of money.” -Arthur Henry Fripp About Patricia Fripp Patricia Fripp built a service business on the philosophy […]

To be a highly effective negotiator, you need to focus more on the other party than on yourself. This video is for you if you: Don’t have a clear structure in place to be successful in negotiating Are looking for fresh strategies to be more successful in negotiating Want to know what the common negotiation […]

To be a highly effective negotiator, you need to focus more on the other party than on yourself. This video is for you if you: Don’t have a clear structure in place to be successful in negotiating Are looking for fresh strategies to be more successful in negotiating Want to know what the common negotiation […]

Discover how to Build Your Digital Business by Leveraging Membership Sites   Introduction to Membership Sites and Their Impact on Consumers Did you know that membership sites have the potential to generate an additional source of revenue and can also be used to create an amazing customer experience? I. This video series is for you […]

Discover how to Build Your Digital Business by Leveraging Membership Sites   Introduction to Membership Sites and Their Impact on Consumers Did you know that membership sites have the potential to generate an additional source of revenue and can also be used to create an amazing customer experience? I. This video series is for you […]