Mind Wrench Podcast

This week, we gain an insider’s perspective into the heart of the collision industry!
Our special guest, John Shoemaker, Business Development Manager for BASF Refinish, shares his extraordinary journey from an early introduction to bodyshops at 14 years old, to ascending the ranks to become a highly- influential figure in the industry.
Listen as he highlights how work from his Air Force days, helped him approach the repair process from a different perspective.

Here's a few highlights from our interview:

• How he transitioned from a MSO dealership body shop manager to sough-after consultant.
• The evolution from employee to starting his own consulting company.
• The simple ask from an industry editor, turned his shop experiences into enlightening articles, becoming a contributing columnist for a trade magazine.
• John shares his emphasis on the value of improving the customer experience in collision repair. He talks about the post-COVID-19 customer expectations and how he developed scripts to enhance the customer experience in collision centers.
• His unique approach to damage analysis, and the financial benefits of "finding the last part" and it's impact on customer satisfaction.

But his passion isn’t confined to just vehicles and customer service; he enjoys mentoring young people entering the industry, presenting at trade schools and technical colleges, as well as industry events.
John's insights will make you see the collision industry from a completely new perspective! Be sure to join us on this one!

• Guest Info – John Shoemaker-Business Development Manager-BASF
• Facebook: https://www.facebook.com/john.shoemaker.92
• Email: [email protected]

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Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

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🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Does the way your CSRs answer the phone, communicate with & onboard your customers seem to be inconsistent?

Is every one of your ROs processed the same through metal, paint & final delivery?

Are your Google or CSI reviews suffering due to delayed deliveries, poor communications or inconsistent quality?

The missing link could be the lack of Standard Operating Procedures (SOPs). This episode unravels the critical role of SOPs in shaping up your business, impacting everyone from your technicians to your most valuable asset - your customers. Discover the massive difference standard procedures can make in controlling the quality in your repairs and how this minor yet significant change can reap major benefits.

But, it's not just about your collision repair business. SOPs are a game-changer across industries, from small enterprises to corporate juggernauts. Get practical insights on how to create and implement effective, easily understood SOPs that can streamline your operations and elevate customer satisfaction.
This week, I'm sharing a ton of resources, tips, and methods to get your SOPs up and running. And most importantly, learn why it's essential to have your employees on board with your SOPs from the outset.
Let's switch gears and drive your business to its full potential. Grab pen & paper and take some notes... you're NOT going to want to miss this episode!

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Have you ever considered what it truly means to be successful? Is it grinding for 60 -80 hours a week like most entrepreneurs or clocking in an astonishing 120 hours like billionaires Elon Musk and Jack Ma? ⏲

We're putting the spotlight on the tricky concept of work-life balance, particularly in high-stress industries such as collision and auto repair. We're not just talking about the relentless hustle, we're also looking at the vital importance of family time and leisure, and how to strike the right balance that still allows for remarkable success.⚖

Now, let's talk about the elephant in the room - working over 40 hours a week. Sure, the benefits can be tempting - think increased income, career advancement, skill development - but it's not all sunshine and rainbows. The drawbacks can be severe, from burnout and health issues to impacts on your personal life. 🤦‍♂️

We're here to remind you that your decisions should be rooted in your personal goals, circumstances, and priorities. We believe that success isn't measured by the number of hours you log in, but by the impact and value you create. Join us as we unpack these intricate issues, offering insights and advice for those aiming to achieve their own brand of work-life balance. 🎯

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Episode Notes: 

When things go wrong in your world, does it feel like it’s not really your fault? 

 Does it seem as though you have no control over situations or that the world is out to get you? 

 You may not realize it, but these are classic examples of a “victim mindset” or a “victim mentality”. 

Are you stuck in the rut of victim mentality? Tired of blaming others and circumstances for your lack of progress? This episode is a wake-up call. Drawing from my lifetime in the “people-business” side of the collision industry, I shed light on this widespread mindset that suffocates initiative and growth, affecting individuals regardless of their income or responsibility status. I outline the cornerstone beliefs that hallmark the victim mentality and arm you with practical ways to quit the blame game and kickstart positive change in your life.  

 Join us this week, as we re-share Episode 73, and explore the signs, attitudes and even some of the benefits (really?) that some of those around you, or even yourself might be experiencing, when you’re stuck in that negative funk of playing the victim. We’ll also explore some ideas & suggestions to help you, or others around you, get rid of that victim mindset and gain back control over life!   

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Episode Notes: 

Have you ever had someone say something to you that instantly makes you mad, defensive, embarrassed, ashamed or triggers some type of negative emotion?

Ever said something in the heat of an argument, to someone close to you, that you regret IMMEDIATELY, that just seems to devastate your significant other, a teammate or maybe your child, that just shuts them down for hours… sometimes days?

Does the old phrase “sticks and stones will break my bones, but words will never hurt me”… feel like a lie sometimes?

Join us on the Mind Wrench, as we dig into the power of words, because sometimes what we say, has more impact than we realize!  This week, Rob Dial, host of The Mindset Mentor, shares why simple words can have so much power over us (if we ALLOW them) and how to avoid letting them control your emotions, how to realize they are just sounds and how YOU have the ability to not let them ruin your day!

Guest Info:

·        Rob Dial website: https://robdial.com/

·        The Mindset Mentor Podcast on Apple Podcasts: The Mindset Mentor 

·        Instagram: https://www.instagram.com/robdialjr/

·        YouTube Channel: https://www.youtube.com/channel/UCHl3aFKS0bY0d8JwqNysaeA

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Episode Notes: 

Have you ever had someone say something to you that instantly makes you mad, defensive, embarrassed, ashamed or triggers some type of negative emotion?

Ever said something in the heat of an argument, to someone close to you, that you regret IMMEDIATELY, that just seems to devastate your significant other, a teammate or maybe your child, that just shuts them down for hours… sometimes days?

Does the old phrase “sticks and stones will break my bones, but words will never hurt me”… feel like a lie sometimes?

Join us on the Mind Wrench, as we dig into the power of words, because sometimes what we say, has more impact than we realize!  This week, Rob Dial, host of The Mindset Mentor, shares why simple words can have so much power over us (if we ALLOW them) and how to avoid letting them control your emotions, how to realize they are just sounds and how YOU have the ability to not let them ruin your day!

Guest Info:

·        Rob Dial website: https://robdial.com/

·        The Mindset Mentor Podcast on Apple Podcasts: The Mindset Mentor 

·        Instagram: https://www.instagram.com/robdialjr/

·        YouTube Channel: https://www.youtube.com/channel/UCHl3aFKS0bY0d8JwqNysaeA

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Show Notes:
🔥 Feeling overwhelmed and stuck in a cycle of uncertainty? Tune in to our latest podcast episode to discover how to break free from self-doubt and unleash your full potential! 

💡 Uncover the secrets to intentional self-development and personal growth in our latest podcast episode! Learn the 12 key factors of personal growth and embrace challenges to create the life you deserve. 🌟

🌱 Discover the power of stepping out of your comfort zone on your journey of personal growth! Embrace new challenges and witness the amazing transformation as you become the best version of yourself. 🚀

🎯 Ready to take control of your life and achieve your dreams? This episode provides valuable insights into personal responsibility, surrounding yourself with positivity, and the importance of celebrating progress! 🏆

In this week’s episode, we dive deep into the challenges and struggles we face in our fast-paced, high-tech world, where we often feel overwhelmed and stuck in the cycle of mediocrity. But deep down, we yearn for personal growth and improvement, hoping to break free from self-doubt and fear. Join us as we explore why personal growth is essential and how to become intentional in your journey towards a better version of yourself. Change starts from within, let this episode be your guide to embracing and understanding it.

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

. 

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Show Notes:
🔥 Feeling overwhelmed and stuck in a cycle of uncertainty? Tune in to our latest podcast episode to discover how to break free from self-doubt and unleash your full potential! 

💡 Uncover the secrets to intentional self-development and personal growth in our latest podcast episode! Learn the 12 key factors of personal growth and embrace challenges to create the life you deserve. 🌟

🌱 Discover the power of stepping out of your comfort zone on your journey of personal growth! Embrace new challenges and witness the amazing transformation as you become the best version of yourself. 🚀

🎯 Ready to take control of your life and achieve your dreams? This episode provides valuable insights into personal responsibility, surrounding yourself with positivity, and the importance of celebrating progress! 🏆

In this week’s episode, we dive deep into the challenges and struggles we face in our fast-paced, high-tech world, where we often feel overwhelmed and stuck in the cycle of mediocrity. But deep down, we yearn for personal growth and improvement, hoping to break free from self-doubt and fear. Join us as we explore why personal growth is essential and how to become intentional in your journey towards a better version of yourself. Change starts from within, let this episode be your guide to embracing and understanding it.

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

. 

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Can you imagine starting every day on a winning note? 

As different as we all are, do you know the one thing that everybody has in common?

Every day, and in every way, each one of us is always looking for a win… an easy win is even better!

Join us this week, as I unpack the power of a well-designed morning routine and teach you how everyone, including YOU, with just a little bit of will power… can have 3 easy wins in the morning… even before you leave your bathroom!  

So, let's reframe our mornings and recreate our days, one step at a time. I promise you; the results will be worth getting out of bed for!

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Can you imagine starting every day on a winning note? 

As different as we all are, do you know the one thing that everybody has in common?

Every day, and in every way, each one of us is always looking for a win… an easy win is even better!

Join us this week, as I unpack the power of a well-designed morning routine and teach you how everyone, including YOU, with just a little bit of will power… can have 3 easy wins in the morning… even before you leave your bathroom!  

So, let's reframe our mornings and recreate our days, one step at a time. I promise you; the results will be worth getting out of bed for!

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!