AMA #9-Ask Me Anything! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #824
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Pints & Polishing Auto Detailing Podcast
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In this episode of the Pints and Polishing Podcast, Nick answers questions from listeners about various topics related to the car detailing industry. He discusses podcasts and YouTube channels that cover the new and used car markets, as well as the auction markets.
He also shares his thoughts on the best approach for paint correction on a vintage car, the importance of offering both basic services and ceramic coating installs in a mobile business, and the significance of special teams and plays in sports.
Nick also provides insights on washing cars too frequently, the development of new compound and polish products, and the maintenance of vented floor tiles in a shop. He concludes by addressing questions about glass coatings, uniforms for team members, and the expectations of high-end clients in a detailing shop.
Takeaways
There are limited podcasts and YouTube channels that cover the new and used car markets or the auction markets. Some recommended sources for information on the auction and used car business include Mannheim auction results, the Black Book, and industry publications.
When it comes to paint correction on a vintage car, the approach depends on the condition of the paint and the desired level of correction. A one-step process can be sufficient for most classic vehicles, but a two-step process with a rotary and wool pad may be necessary for achieving a higher level of correction.
In a mobile business, it is recommended to offer a combination of basic services, ceramic coating installs, paint protection film (PPF), and window tinting. Basic services not only generate income but also serve as an opportunity to upsell customers on higher-end services.
Special teams and plays are important in sports and can make a significant impact on the outcome of a game. They add excitement and strategic elements to the sport.
Washing a car too frequently can depend on the individual's washing process. If the process is well-executed, there is no such thing as washing a car too much. However, if there are flaws in the washing procedure, excessive washing can cause damage to the paint.
Developing new compound and polish products requires a balance between cutting power and finishing ability. Many existing products on the market either cut too heavily or too little. The goal is to create products that provide versatility and can achieve both a good cut and a fine finish.
When it comes to uniforms for team members, it is important to provide shirts and hats, but other clothing items such as pants, shorts, and shoes can be the responsibility of the employees. It is essential to be a good employer and create a positive work environment.
High-end clients value convenience and efficiency. They want their car detailing experience to be hassle-free and expect the job to be done as promised. Providing excellent customer service and handling any issues that arise are key to satisfying high-end clients.
The development of non-silica waterless rinseless products is an interesting concept, but it may require harsh chemicals to dislodge embedded contaminants. While it is possible to create such products, claying is still a reliable method for removing contamination from the paint.
The effectiveness of products claiming to eliminate the need for claying is still uncertain. While advancements in chemistry are possible, it is important to approach such claims with skepticism and consider the limitations of these products.
When hiring employees, it is crucial to be a good employer and create a positive work environment. This includes taking responsibility for mistakes, providing fair treatment, and maintaining a strong work ethic. Building a strong team requires effort and dedication from the owner.
The episode AMA #9-Ask Me Anything! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #824 from the podcast Pints & Polishing Auto Detailing Podcast has a duration of
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Clear communication with customers is crucial
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When dealing with upset customers, it's important to remain calm, meet with both parties involved, and walk them through the work that was done.
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When trying to remove scratches from motorcycle windshields, it's best to replace the windshield if possible, as attempting to fix it may cause distortion.
Using quick detailers on a car that has been previously washed and protected with a sealant is not recommended, as it may cause staining.
When restoring plastic steps on vehicles, consider the cost of replacement parts before attempting to fix them, and if necessary, scuff the plastic and use trim paint for a better result.
Chapters
00:00 Introduction and Overview
02:31 Starting a Detailing Business
05:27 Charging for Detailing Services
08:27 Towel Organization and Care
13:47 Dealing with Competitors
24:58 Prepping for Ceramic Coating
29:14 Continuous Learning and Improvement
31:32 Addressing Concerns About Ceramic Coatings
41:22 Dealing with Difficult Customers
44:11 Replacing Parts Instead of Fixing
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Takeaways
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00:00 Introduction and Buying/Selling Experiences
02:06 Keeping Opinions to Yourself
07:10 Encouragement and Positivity in the Specialist Group
09:42 Coating Application: Considerations for Different Paint Systems
15:04 The Benefits of Using a Drying Aid
28:44 Challenges and Options for Cleaning Neglected Fabric Tops
31:38 The Two Possible Outcomes for Fabric Tops: Restoration or Replacement
36:13 The Limitations of Ceramic Coatings in Car Washes
53:04 The Cost and Value of Training in the Detailing Industry
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Takeaways
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02:38 The Rise of Ad Reads in Podcasts
08:12 The Struggles of American Automakers
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24:53 The Influence of Social Media on Car Reviews
27:16 The Challenges of Autonomous Vehicles
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Takeaways
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Infinite Shine is a versatile product that can be used for tire shine and other applications, providing a matte finish and nourishment to surfaces.
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Clear communication and accurate information are crucial when discussing coating options with customers.
Ceramic coatings cure quicker than people think, especially in hot temperatures.
Ceramic coatings can be applied to various surfaces, but their durability may vary.
Overthinking can lead to unnecessary complications and mistakes in the detailing business.
Problem-solving is essential for running a successful detailing business.
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02:23 Sell Cell Phone Service in Arkansas
06:20 Expelling a Three-Year-Old from School
13:44 The Design of Windshield Washer Fluid Systems
21:55 Using Infinite Shine for Tire Shine and More
26:16 Partial vs Full Hood PPF Installations
31:08 Simplifying the Ceramic Coating Process
34:09 Clear Communication and Accurate Information
36:09 Cure Time and Water Behavior of Ceramic Coatings
46:10 The Dangers of Overthinking
49:21 The Value of Problem-Solving in the Detailing Business