Public Sector Podcast

In a world of perpetual change, navigating digital transformation parallels the phases of societal evolution. From galvanizing momentum to the sobering reality of implementation, each stage demands strategic adaptation. Yet, sustaining innovation requires more than initial enthusiasm; it necessitates a shift in mindset towards everyday creativity.

Daphnée Nostrome, Director, Channel Strategy at the Canadian Digital Service discusses the Digital Stress Scale, and how leaders must foster divergent thinking, recognising that innovation thrives in collaboration, not isolation in this week’s episode.

Daphnée Nostrome, Director, Channel Strategy, Canadian Digital Service

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In the last 12 months Artificial Intelligence has gone from a topic relegated to tech functions to a focus of many company leaders. In fact AI, and specifically Gen AI (yes ChatGPT, we're talking about you) has become a dinner table conversation topic for people from all walks of life.

With the jump from Science Fiction films to the boardroom, knowing how to strategically, ethically and responsibly experiment with AI tools to pilot initiatives is crucial. Michael Rowell and Fawad Abro of the Australian Taxation Office discuss practical steps to build an AI-ready culture.

Michael Rowell, Deputy Commissioner, Data, Integration & Service Management & Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, Australian Taxation Office

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Globally 48% of public sector professionals agree that talent attraction and retention is their top challenge. While government can rarely compete with private sector peers monetarily, government offers its own unique value proposition - namely by appealing to talent seeking a greater sense of purpose and belonging.

By harnessing Diversity, Equity and Inclusion initiatives and by fostering environments that prioritising well-being, government stands to attract a new generation of talent eager to contribute meaningfully. Achieving DE&I though can't be done in isolation and is definitely not a 'HR Initiative.' Tracy Jones-Grant, Managing Director, Diversity & Inclusion at Halifax Regional Municipality chats to us about how to make equity, diversity and inclusion a part of your organisational transformation.

Tracy Jones-Grant, Managing Director, Diversity & Inclusion, Halifax Regional Municipality

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Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress.

How then can government build and maintain citizen confidence as we move towards automation and self service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's Public Sector Podcast.

Daniel Ramos, General Manager, Digital Identity, ACCC

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Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally recognised benchmark for organisations that prioritise both purpose and profit, is one effective approach to demonstrate a commitment to these principles.

Recently Public Sector Network, or PSN, was again recertified as a B Corp so we sat down with the business' Global Head of People and Purpose, Gemma Mills to chat all things social responsibility, living and practicing the B Corp ethos and how PSN is working to reduce waste in the events industry - the second biggest waste production industry ourside of construction.

Gemma Mills, Global Head of People & Purpose, Public Sector Network

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Community safety is the cornerstone of social cohesion, fostering trust and unity among residents. When people feel secure in their environment, they are more likely to engage positively with one another, leading to stronger bonds and collaborative efforts that enhance overall well-being, resilience, and shared prosperity within the community.

In this week's epsidoe of the Public Sector Podcast Mayor Mike Savage discusses the importance of developing specific community safety units - outside of emergency service units - and the outcomes of incorporating a Municipality-wide public safety strategy on crime rates.

Mayor Mike Savage, Halifax Regional Municipality.

International Women's Day isn't country or organisation specific. It's a day of collective global activism and celebration that belongs to all those committed to forging women's equality. In recent years the narrative around international women’s day has changed though, with some arguing that it’s become ‘corporatised’ and ‘performative’ as to lose all meaning.

Which is why in this week's episode of the Public Sector Podcast we've chosen to focus on the tangible – the strategies and transformations doing their part to drive action and change for women in the workforce.

Isabeau Korpel, Melissa Martino and Sue-Ann Charlton discuss strategies to breakdown class ceilings and accelerate womens' opportunities in the workplace in a special edition of the Public Sector Podcast.

Isabeau Korpel, Exec Director People and Culture, Department of Transport WA
Sue-Ann Charlton, Exec Director People and Performance, Department of Human Services SA
Melissa Martino, Exec Director People and Innovation, Magistrates Court of Victoria

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International Women's Day is a day to recognise how far we’ve come towards gender equality, and also how far we have left to go. Don't get us wrong - a little over a hundred years ago only a handful of countries allowed women to vote and equal pay for equal work was unheard of.
We're making strides in the right direction, but there's still more work to be done.
In recognition of IWD we've bought together a panel of women leaders making considerable contributions to their respective organizations in the pursuit of women's empowerment, belonging and relevance.
Dr Jessica Jones, Michaela Doelman and Silvia Fraser discuss the importance of investing in women and accelerating progress in this week's episode of the Public Sector Podcast. Michaela Doelman, Chief Human Resources Officer, State of Washington
Silvia Fraser, Director, Transformation, Workplace Strategies, ModernTO, City of Toronto
Dr Jessica Jones, State Director for Diversity, Equity, Inclusion, and Belonging, State of Louisiana For more great insights head to www.PublicSectorNetwork.co

Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliverables and damage to reputation.

The City of Edmonton found themselves in the same boat. Projects faltered and the City operated reactively, without clear alignment or integration with broader City functions. With a four-pronged approach, focused on:

1. Direction
2. Transparency
3. People
4. Measures

The City of Edmonton successfully realigned Project Management functions to deliver wide-spread business value. Nisreen Hussain shares the City's story in this week's episode of the Public Sector Podcast.

Nisreen Hussain, Director - Corporate Technology, City of Edmonton

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The NSW Government in Australia is world-leading in multiple citizen-centric services, including digital licencing and digital credentials.

But to keep digital at the heart, while ensuring continued empathetic and accessible serivces for their 8 million customers they're looking back on where they've been. Assessing where they're at. And determining where they need to be. Laura Christie, Government Chief Information and Data Officer shares the three foundational pillars shaping the future priorities for the state's public service agencies. Laura discusses:

1. Digital as a catalyst for inclusive services
2. Digital as an enabler, not digital for digital sake
3. Digital as a constant. What's next in AI, security and privacy?

Laura Christie, Government CIDO for New South Wales

For more great insights head to www.PublicSectorNetwork.co