Short Term Rental Riches cover logo

229. How The Best Hotels in the World Solve Their Guest Issues

12m · Short Term Rental Riches · 02 Apr 08:00

Today, we're peeling back the layers of what it truly means to provide an exceptional guest experience, drawing lessons from one of the most prestigious hotels in the world: Claridge’s. Nestled in the heart of London, Claridge’s is a beacon of luxury, not merely for its plush interiors or the exorbitant price tag attached to its rooms but for something far more crucial - its impeccable service.

While watching a documentary on this iconic hotel, I was struck by the realization that the core principles of their success are not confined to the realms of luxury hotels. They are, in fact, incredibly relevant and applicable to short term rental (STR) operations, no matter the scale or location. So, let's delve into the world of high-end hospitality and uncover how the lessons from Claridge’s can transform the guest experience in our own STR businesses.

In this episode you’ll learn:

  • Exceptional Service Overcomes Shortfalls
  • Personalized Experiences Create Loyalty
  • Pets Welcome
  • Remembering Guests
  • Never Say "I Don't Know"

As we wrap up this episode, it's clear that the principles of luxury hospitality hold valuable lessons for anyone in the short-term rental business. It's not about the price point or the lavishness of your property but how you make your guests feel. Exceptional service, personalized experiences, and attention to detail can set your STR apart in a crowded market. Remember, in the world of hospitality, it's the small gestures that leave a lasting impression.

Need help managing your short-term rental and you don’t want to go it alone?Shoot us a message hereand we’ll see if we can help.

Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

👉 MAXIMIZE your STR success with myFREE resources 👈

The episode 229. How The Best Hotels in the World Solve Their Guest Issues from the podcast Short Term Rental Riches has a duration of 12:18. It was first published 02 Apr 08:00. The cover art and the content belong to their respective owners.

More episodes from Short Term Rental Riches

237. You Need Another Minimum Night Price

I’m excited to dive into one of the most crucial aspects of running a successful short-term rental (STR) business—revenue management. It's a topic that can seem daunting at first, but with the right tools and strategies, you can significantly boost your earnings and occupancy rates.

We all know that setting the right price can make or break your rental business. While tools like PriceLabs are fantastic for dynamic pricing, there are additional strategies that can push your revenue even higher. In this video, we'll cover the importance of setting an absolute minimum price, the benefits of having different rates for weekdays and weekends, and how to leverage special event pricing to your advantage. By the end of this video, you'll have a clear understanding of how to fine-tune your pricing strategy to capture those last-minute bookings and maximize your revenue. So, let’s get started!

In this episode you’ll learn:

  • Absolute Minimum Price: Determine the lowest price you're willing to accept to fill last-minute gaps without compromising the quality of guests.
  • Weekday vs. Weekend Rates: Set different minimum prices for weekdays and weekends to reflect varying demand and occupancy rates.
  • Special Event Pricing: Adjust your pricing for major events and high-demand seasons to ensure you’re not leaving money on the table.
  • Dynamic Pricing Tools: Utilize tools like PriceLabs to analyze market data, booking lengths, and windows to set competitive prices.
  • Comp Set Analysis: Regularly review your competition to stay informed about market trends and adjust your pricing strategy accordingly.


I hope you found these pricing strategies helpful. Remember, fine-tuning your pricing can make a significant difference in your STR revenue.

Need help managing your short-term rental and you don’t want to go it alone?Shoot us a message hereand we’ll see if we can help.

Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

You can find all of our linkshereincluding our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

236. Listing FACTORS Affecting your Performance (41 of them)

In today's episode, we're focusing on 41 factors that could be affecting your short-term rental listing's performance. These aren't about whether you have a five-bedroom or a four-bedroom property, nor are they about pricing, which we've covered recently. Instead, we're talking about the finer details that can significantly impact how your listing performs on sites like Airbnb, VRBO, and Booking.com. We've managed tens of thousands of guests across multiple states and countries, and we've learned a lot along the way. So, let's dive into these key factors and see how you can optimize your listings to attract more guests and increase your bookings.

In this episode, you’ll learn:

  • How to ensure your property photos are bright, high-resolution, and professionally taken to attract potential guests.
  • The importance of using captions to highlight features in your photos, helping guests visualize their stay.
  • Tips for creating catchy and informative titles that highlight key features and appeal to your target audience.
  • How to use bullet points and clear, concise language to highlight your property's amenities and unique features in your listing descriptions.
  • The best practices for responding to guest reviews promptly, showing that you care about their experience and addressing any concerns.


Thanks for tuning in to this episode of the Short-Term Rental Riches Podcast. I hope you found these tips helpful and are ready to implement some of these strategies to improve your listings. Remember, optimizing these non-property factors can make a significant difference in your rental performance. If you haven't already, check out our past episodes for more in-depth discussions on various aspects of managing short-term rentals. And don't forget to visit strriches.com for more resources and tools to help you along your journey. Until next time, happy hosting and see you soon!

Need help managing your short-term rental and you don’t want to go it alone?Shoot us a message hereand we’ll see if we can help.

Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

You can find all of our linkshereincluding our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

235. Active Listings - Is Your Pricing Strategy Still Relevant?

Today, we're diving deep into a topic that's crucial for every investor: analyzing the supply and demand in your market. Whether you already own a property or are thinking about diving into a new market, understanding this dynamic can significantly impact your pricing strategy and overall investment returns.

In the fast-evolving short-term rental market, staying ahead means not just keeping up with current trends but also anticipating future changes. With platforms like Airbnb and VRBO expanding rapidly, the number of listings can fluctuate significantly, affecting both availability and pricing. Today, we'll explore practical, easy-to-implement strategies to gauge the supply and demand in any market. This knowledge will not only help you position your property more competitively but will also guide you in making informed investment decisions that could lead to better financial outcomes.

In this episode, you’ll learn:

  • Utilize Industry Tools
  • Understanding Market Dashboards
  • Creating a Competitive Set
  • Interpreting Data Correctly
  • Adapting to Market Changes

Remember, having a clear grasp of these elements can dramatically enhance your ability to set competitive prices and maximize your earnings. Be sure to implement these strategies to stay ahead of the curve in the bustling world of short-term rentals. For more tips and tricks on building a thriving rental business, don't forget to visit our website at strriches.com and check out our past episodes. Keep investing smart and remember, knowledge is the key to success!

Need help managing your short-term rental and you don’t want to go it alone?Shoot us a message hereand we’ll see if we can help.

Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

You can find all of our linkshereincluding our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

234. 46 Factors Affecting Your Short-Term Rental Performance

In today’s episode, we’re unpacking a comprehensive list of factors that play a critical role in the success of your rental ventures. As someone who has been immersed in the short-term rental market for over a decade, I’ve witnessed firsthand how these elements can make or break your business. From essential pricing strategies to guest experience enhancements, we're covering the gamut to ensure you're well-equipped to thrive in this dynamic industry.

Navigating the short-term rental landscape requires a keen understanding of a myriad of components that influence both your property’s appeal and its operational efficiency.

In this episode you’ll learn:

  • Dynamic Pricing Strategies: Learn how to adjust your pricing based on seasonality, local events, and market demand to maximize your earnings.
  • Enhancing Guest Experience: Discover the importance of amenities, design choices, and customer service in securing repeat bookings and stellar reviews.
  • Regulatory Compliance: Understand the impact of local regulations on your rental operations and how to navigate them effectively.
  • Marketing Techniques: Explore innovative ways to market your property on platforms like Airbnb and VRBO to stand out from the competition.
  • Operational Best Practices: Gain insights into the best practices for managing your property, from automated check-ins to efficient cleaning protocols, that can save you time and enhance guest satisfaction.


Thanks for tuning in to today’s episode on the critical factors affecting your short-term rental property. Remember, each point we've discussed today has the potential to significantly impact your rental's success, so take the time to evaluate how you can implement these strategies in your own business.

Need help managing your short-term rental and you don’t want to go it alone?Shoot us a message hereand we’ll see if we can help.

Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

You can find all of our linkshereincluding our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

233. Questions For Your Next Team Member (or 1st)

Building a team isn't just about filling roles; it's about fostering a group that shares your vision and dedication. Today, we'll cover everything from analyzing resumes to conducting effective interviews, ensuring you find the right fit for your business. This video is perfect for rental owners looking to expand their operations without compromising quality or losing personal touch.

As the short-term rental market grows, the need for a reliable and skilled team becomes essential. Hiring the right people can significantly alleviate the daily pressures of management and improve guest experiences, which in turn boosts your business reputation and profitability. We'll dive into how you can identify and attract individuals who not only have the necessary skills but also embody the core values of your brand.

In this episode you’ll learn:

  • Understanding Resumes
  • Discover the top questions to ask potential hires to reveal their true potential
  • Remote Work Considerations
  • How to use hypothetical scenarios during interviews to gauge problem-solving skills and decision-making capabilities.
  • Importance of hiring candidates who share your core values for sustained business growth and a harmonious workplace.

If you found these tips helpful, don’t forget to like, subscribe, and click the bell icon so you never miss out on our latest content. Hiring the right team can transform your short-term rental business, and we're here to help you make that transition smoothly and successfully.

Need help managing your short-term rental and you don’t want to go it alone?Shoot us a message hereand we’ll see if we can help.

Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

You can find all of our linkshereincluding our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

Every Podcast » Short Term Rental Riches » 229. How The Best Hotels in the World Solve Their Guest Issues