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Talking Sourcing
by Guy ClappertonInterview programmes about the outsourcing industry, affiliated to Intelligent Sourcing
Episodes
Capita: Beyond Cloud
21m · PublishedWe're all familiar with cloud but it can be a nebulous term. Intelligent Sourcing's Guy Clapperton talks to Aimie Chapple, Gavin Goveia and Steve Watson from partner Capita about exactly what it can do for a business and where the benefits lie.
South Africa - Business as usual
30m · PublishedThere's no escaping the fact that South Africa has seen some unwanted headlines recently due to civil unrest. This didn't last long though, and masked an ongoing story of a country continuing to evolve into a professional environment that looks after its people and whose service levels in the outsourcing industry were largely uninterrupted.
In this podcast with partner BPESA we talk to five industry leaders in the Business Process Outsourcing market about steps they have taken to look out for their colleagues and how their customers have continued to enjoy their services.
Beyond the Balance Sheet
19m · PublishedIntelligent Sourcing is joined by sponsor Capita, whose CEO of government services Andy Start explains to host Guy Clapperton how responsible businesses can and do make a positive impact on the societies in which they operate, including the UK.
From Outsourcing to Orchestration
20m · PublishedThe second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and supported by Melissa O'Brien of HFS Research.
In it we discuss how outsourcing is changing from a simple, transactional thing into something a lot more sophisticated - something more like orchestration.
Your chatbot will talk to you now
28m · PublishedIntelligent Sourcing's Talking Sourcing podcast makes its debut sponsored by TTEC. TTEC's Iain Banks and independent advisor Peter Ryan examine the impact of chatbots on the contact centre industry and where the next few years will take us.
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Presented by Guy Clapperton
Talking Sourcing has 5 episodes in total of non- explicit content. Total playtime is 2:01:30. The language of the podcast is English. This podcast has been added on October 28th 2022. It might contain more episodes than the ones shown here. It was last updated on April 3rd, 2024 05:12.