Design Explorers by Agoda Design

As our design team started to grow and scale, the need for enhanced processes and workflows to support our day to day jobs and the way we collaborate began to emerge.

In todays episode we discuss with Anita and Eark, two of our Senior Product Designers, how they discovered and realized that need, and how they have used their design skills to help improve the way we work together.

By identifying some of the pain points and roadblocks that our design teams and individual designers are facing, they've developed frameworks and workflows to help mitigate some of these issues to ensure we provide a consistent and optimized users experience for our customers and partners.

They are writing code but they're also using design tools and have a deep understanding of the user experience and the aesthetics. Design engineers are new and emerging roles that aim to close the gap between the worlds of design and code.
Today we're talking with Sofian and Latte, two members of our design engineering team who are going to share with us more details all about that.

Getting good and inspiring guidance in the beginning of our career is crucial for our success to become great designers. That is where mentors plays such an important part in our journey. Today, we're joined by Rachel and Pang, a mentor and a mentee, who gonna share with us their mutual mentorship experience in our design team at Agoda.

If you wish to join the Agoda mentorship program mentioned in this episode, please visit the link below for more details:

https://www.tds.tu.ac.th/gamificationdesign/

Customer support agents at Agoda are working hard every day around the clock to provide our customers and partners any help they need. Their work processes and procedures can become really complex using different tools and handling many touch points. In our talk today, we discuss with Sabrina and Haeji how they help simplify and enhance our agents work through design, and what are some of the similarities and differences when you are trying to solve your colleagues problems?

When Dynin joined Agoda in 2015, there were only 5 designers in the design team. Starting out in his position as an individual contributor, he didn’t know that he was about to grow that same team to almost 50 designers as of today.

Back then, there was a need to prove the additional value that our design organization can bring to the table, and he took on himself the mission and vision to make it happen.

Discussing the meaning and implications of a team's maturity, in this episode 3 of the Design Explorers, Dynin Khem, our Design Director, is sharing the story and his perspective of the ongoing journey of scaling up our team.

Is there a real difference between design for B2B vs design for B2C? How do enterprise designers simplify the complexity of big problems?

Join us for episode 2 of the Design Explorers in which we are joined by Mehak Sharma and Hanxi Lee, two of our Senior UX Designers at Agoda, to better understand the interesting and complex world of our supply partners through their work on hotel-facing products.

Can data play a meaningful role in design solutions and processes – or should designers stick to experience and visuals, and leave dealing with data to math people? Join us as we explore these questions and more with Design Manager Joshua Zhou and Senior UX Designer Javier Lo, who together actually tried making data relevant to our design team. Did they succeed? Find out.

Episode notes
Book recommendation: A Practical Guide to Designing with Data by Brian Suda
https://www.amazon.com/Practical-Guide-Designing-Data-ebook/dp/B0058ZWZ8C