Science of CX

This week Steve interviews Luke Jamieson of Playfulli to talk about how we can use gamification and microlearning to engage teams while working remotely.

In this episode Steve addresses the alarming statistic that only 53% of employees feel engaged at work, and also gives a few helpful tips for how your organization can improve employee engagement with great CX.

In a new series investigating how COVID-19 is changing the healthcare landscape, Steve talks with NH-based physical therapist Dr. Brett Ashenfelter.

Steve shares some important Customer Experience strategies for maintaining your customer experience during the COVID-19 epidemic.

In this episode Steve discusses how to turn CX into a competitive advantage by being memorable and remarkable.

In this episode Steve helps you identify some common CX pitfalls in the customer buying process, and how to avoid them.

You can view the infographic referenced in this podcast here: https://marketing.panviva.com/acton/media/1856/getting-into-the-mind-of-your-customer

This week's podcast looks at the different business situations where an organization can benefit from focusing on CX.

A special Valentine's Day episode on the conditions that let us fall in love with a brand.

In this episode Steve explains 7 practical steps to elevating your company's customer experience.

In the premiere episode of The Science of CX, Steve defines the difference between customer service and customer experience.