LTC Hospitality Podcast

Today, Lisa Yakobi and I have a conversation about the "I" personality in DISC. We talk about how we give excellent customer service to the "I." If you haven't listened to the last DISC podcast, we encourage you to go back and listen to Episode 21 and catch up on the conversation. Enjoy our conversation!

Today, we speak with Joshua Canter from Good Life Cafe, in Columbia, South Carolina. Joshua is the Front of House Manager and is responsible for their customer experience. Joshua works hard to make sure their guest not only get a healthy meal, but they enjoy the entire Good Life Cafe experience. We hope you enjoy our conversation! 

Today we continue our series on DISC. DISC is a powerful tool that we can harness to foster better relationships and better customer service when we know the DISC personality types. In this episode, Lisa and I focus on the D personality and how we can provide better customer service to this personality type. We hope you get a lot out of this conversation!

You will be hungry after this episode. We have a conversation with Chef Mike Ellis, the Executive Chef for The Grand & The Main Course in downtown Columbia, South Carolina. Chef Mike talks about his influences as a Chef and his method of layering flavor into his recipes. We hope you enjoy our talk with Chef Mike Ellis!

Today, we hear from corporate coach, speechwriter Lisa Yakobi. Lisa and I discuss DISC and how to use DISC to provide excellent customer service in whatever industry you work. We share how to recognize the needs of your customers based on their DISC personality profile. Enjoy the show! 

Today we speak with Ashely Friend & Barry Duncan from Revive Wellness Studio in Columbia South Carolina. Ashley is a Physical Therapist, and Barry is a Physical Therapy Assistant. Ashley & Barry specialize in Myofascial Release. Myofascial Release is a highly effective hands-on technique that involves gentle sustained pressure into the restricted fascia areas to help eliminate pain and restore motion. Ashely & Barry enlighten us on this incredible therapy. Enjoy our conversation with Ashley & Barry! 

Today we speak with Brad Dunnells, the owner of the Bach To Rock music school in Mt Pleasant, South Carolina. Brad has the challenge of working with parents and children, where a lot of times, they have two different goals when it comes to music and learning. Enjoy our conversation with Brad Dunnels! 

Today we hear from Tenelle Jones about Living Your Best Work-Life. So many people spend their weeks hating their jobs. Tenelle gives us some great information on how to change that. Tenelle is a counselor, family therapist, and practices what she preaches. I know you will take away some great advice from Tenelle in this episode. Enjoy our conversation! 

Today we have the Senior Implementation Consultant for Agape Hospice, Debbie Spangler. Debbie is a leader and communicator that understands problem-solving. Debbie gives us some great wisdom on how we can reimagine how we solve problems, whether in the hospitality industry or whatever work you do. Enjoy our conversation with Debbie Spangler!

In this episode, we have Lisa Yakobi. She is an executive coach and specializes in coaching individuals and organizations to express their highest aspirations and increase their profitability. Her clients include business leaders, NBA All-Stars, Olympians, NY Times bestselling authors, and many other notable people. Lisa shares her customer service experiences from across the globe, and we get to learn from them, Enjoy our conversation with Lisa Yakobi!