SuccessAF cover logo

SuccessAF Series 2 Episode #8 - Data Storytelling For Customer Success

22m · SuccessAF · 26 Oct 09:00

In this episode, we invite Steph Owen, Regional Vice President of Customer Success at Zendesk, for her professional take on Data Storytelling for Customer Success. What are some challenges working with data sets and how do we drive valuable conversations with customers from data?

The episode SuccessAF Series 2 Episode #8 - Data Storytelling For Customer Success from the podcast SuccessAF has a duration of 22:42. It was first published 26 Oct 09:00. The cover art and the content belong to their respective owners.

More episodes from SuccessAF

SuccessAF Series 3 Episode #5 - Crunching Data For The Best Customer Narrative

In this episode, we invite Harry Wray, Global CX Strategy Director at Zendesk, to give us insights on data and how they mesh together to point us to the best customer narratives. How do tomatoes, rhinoceroses, and advertising professionals provide a different perspective? Listen to SuccessAF now!

SuccessAF Series 3 Episode #3 - Customer Orientation For Your SaaS Business

In this episode, we invite Jovana, Head of Customer Success for Asia Pacific at Blue Prism, to delve into her learnings on Customer Orientation and how it leads to effective Customer Success.

SuccessAF Series 3 Episode #2 - Developing & Honing Your Business Acumen As A CSM

Business acumen and professional maturity develops during your Customer Success practice. How do professionals develop business acumen to bring value to their roles and customer conversations?

In this episode, we discuss how to hone your business acumen, with some tips from Amazon's STAR method of interviewing.

SuccessAF Series 3 Episode #1 - Building Trust As A Customer Success Manager

High trust environments foster increased productivity and output. How do you build trust with customers to elevate relationships and conversations as a Customer Success Manager?

In this episode, we discuss about building trust internally and externally as a CSM.

SuccessAF Series 2 Finale

In our series finale, we share our thoughts on learnings from this season, and maybe a Series 3?

Every Podcast » SuccessAF » SuccessAF Series 2 Episode #8 - Data Storytelling For Customer Success