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Workflow Rules & Automations in CRM 

50m · Zoho My Business · 03 Aug 18:00

In this episode, I talk with Michael Trow about Workflow Rules within CRM. The whole point of automation is to remove manual work from your day-to-day tasks and simplify your business.

Listen to this episode for examples of how we use workflow rules within our businesses and the anatomy behind the scenes. 



Walkthrough of Workflow rules - 3:30

Examples 5:19

Anatomy of workflow rules 17:24

Automating Tasks  43:40

Webhooks & Functions - 47:18

The episode Workflow Rules & Automations in CRM  from the podcast Zoho My Business has a duration of 50:45. It was first published 03 Aug 18:00. The cover art and the content belong to their respective owners.

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In this episode, I talk with Michael Trow about Workflow Rules within CRM. The whole point of automation is to remove manual work from your day-to-day tasks and simplify your business.

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Anatomy of workflow rules 17:24

Automating Tasks  43:40

Webhooks & Functions - 47:18

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