Leveraging AI To Improve Customer Satisfaction with Logan Nicholson at LocalEyes

Perspectives From Hospitality's Ground Floor with Madison Martin at Hilton

This episode features a conversation with Madison Martin, Senior Event Manager at Hilton, who’s here to talk about the experiences of some of hospitality’s front-line workers.

While I often get the chance to speak with organizational founders and CEOs, Madison brings a ground-level perspective that is sometimes missing in discussions about the evolving needs and expectations of hospitality workers.

As Madison tells it, many organizations often neglect the tangible benefits that most employees are looking for in a post-Covid work environment. Competitive salaries, health insurance, parental leave and better working hours are all top priorities these days.

You can’t build a healthy company culture if you’re not meeting your staff’s basic needs, and Madison was outstanding in illuminating how hospitality leaders can work towards doing exactly that.

Hilton | Website - https://stories.hilton.com/ Chris Cano | LinkedIn - https://www.linkedin.com/in/chrismcano/ Upshift | LinkedIn - https://www.linkedin.com/company/upsh%C4%B1ft/

If you enjoyed today’s show, please leave a 5-star review. For more information and links to all of the resources mentioned in today’s episode, visit HospitalityLeadersPodcast.com

#Hospitality #Foodservice

Making Hospitality Skills Useful Anywhere with Peter Ricci at Florida Atlantic University

I’m pleased to welcome Peter Ricci, Clinical Associate Professor and Director for the Hospitality & Tourism Management Program at Florida Atlantic University, to hear about the FAU hospitality certificate program.

One of the hallmarks of Peter’s approach to hospitality education is its versatility in its practical applications. People from all kinds of industries outside of hospitality have something to glean from Peter’s program.

As Peter sees it, hospitality isn’t just an industry but a philosophy of customer service that’s transferable to any organization. He instills a desire for excellence in all his students that they can utilize in any role or business. Not only that, but he also helps students find a place within the industry with skills that aren’t traditionally associated with hospitality.

Hospitality will always need accountants and HR leaders, and financial advisors and talent recruiters will always benefit from the commitment to customer service that defines hospitality.

Peter Ricci | Email - [email protected]

Florida Atlantic University | Website - https://www.fau.edu/

FAU Hospitality Certificate Programs | Website - https://business.fau.edu/undergraduate/minors-certificates/certificates/hospitality-and-tourism-management/

Chris Cano | LinkedIn - https://www.linkedin.com/in/chrismcano/

Upshift | LinkedIn- https://www.linkedin.com/company/upsh%C4%B1ft/

If you enjoyed today’s show, please leave a 5-star review. For more information and links to all of the resources mentioned in today’s episode, visit HospitalityLeadersPodcast.com

#Hospitality #FoodService

Building Mission-Centric Teams with Kate Porter at the Las Vegas Natural History Museum

For the difficult work required in the hospitality industry, it’s essential to have a team that’s passionate about the organizational mission. That’s what I discussed on this episode with Kate Porter, Co-Executive Director at the Las Vegas Natural History Museum.

To create a guest-facing experience that’s fun and exciting, a lot of back-end work has to be done by a dedicated staff. If you don’t love what you do, burnout in that environment can be one bad day away. That’s why Kate goes out of her way to put together a team of people who are excited by the opportunity to create that guest experience, not deterred by the work it requires.

By offering continual opportunities for professional development, Kate keeps her staff engaged and passionate, even on the hard days. It’s an outstanding leadership style.

Kate Porter | LinkedIn - https://www.linkedin.com/in/kate-porter-7aa2371b/

Las Vegas Natural History Museum | LinkedIn - https://www.linkedin.com/company/las-vegas-natural-history-museum/

Las Vegas Natural History Museum | Website - https://www.lvnhm.org/

Las Vegas Natural History Museum | Instagram - https://www.instagram.com/lvnhmuseum/

Las Vegas Natural History Museum | Facebook -https://www.facebook.com/LasVegasNaturalHistoryMuseum/

Las Vegas Natural History Museum | Twitter - https://twitter.com/LVNHMuseum

Las Vegas Natural History Museum | email - [email protected]

Chris Cano | LinkedIn -https://www.linkedin.com/in/chrismcano/

Upshift | LinkedIn -https://www.linkedin.com/company/upsh%C4%B1ft/

If you enjoyed today’s show, please leave a 5-star review. For more information and links to all of the resources mentioned in today’s episode, visit HospitalityLeadersPodcast.com

#Hospitality #FoodService

Sleep-Friendly Food Options with Sean Folkson at Nightfood

On this episode, I’m pleased to welcome Sean Folkson, Founder and CEO of Nightfood, to talk about how Sean’s organization is pioneering new healthy choices for hotel guests.

Nightfood is a range of sleep-friendly snacks that provide guests with a healthier alternative to satisfy their late-night cravings. Nightfood manufactures cookies, ice cream, chips and more to accommodate all kinds of customer tastes.

To Sean, this is an important step in diversification for hotels. It’s an opportunity for them to capitalize on wellness trends and cater to guests that want more than junk food options in the lobby store. As he sees it, it’s part of a holistic approach to guest services that most hotels already engage in. Investing in the best mattresses, pillows, blackout curtains and white noise machines is all part of an attempt to give guests a better night's sleep. Nightfood is just one more outstanding step in that same direction.

Sean Folkson | LinkedIn -

https://www.linkedin.com/in/seanfolkson/

Sean Folkson | Twitter -

https://twitter.com/seanfolkson

Nightfood | LinkedIn -

https://www.linkedin.com/company/nightfood-inc/

Nightfood | Website -

https://nightfood.com/

Chris Cano -

https://www.linkedin.com/in/chrismcano/

Upshift -

https://www.linkedin.com/company/upsh%C4%B1ft/

If you enjoyed today’s show, please leave a 5-star review. For more information and links to all of the resources mentioned in today’s episode, visit HospitalityLeadersPodcast.com

#Hospitality #Foodservice

Using Tech in Direct Response Marketing with Joe Gray at SalesHop.io and Glacier Hospitality

On this episode, I’m joined by Joe Gray, Co-Founder of SalesHop.io and VP of Sales at Glacier Hospitality, to hear how he’s using technology in conjunction with direct response marketing to reach new markets for his family’s hotel group.

Joe’s parents got into the hotel business before Joe was 10 years old, and he’s been a part of their sales and marketing team since college. After Covid-19, Joe struck out on his own to learn from career professionals in the marketing space. He founded SalesHop.io before returning to the family business, armed with an important new sales tool.

Direct response marketing is a method of reaching out to potential customers that is designed to elicit an immediate response. Whether it’s opening an email or clicking a social media link, this kind of marketing gets customers to engage with your organization right away. As technology, and especially AI, evolves in the hospitality industry, Joe encourages hospitality leaders to use their new digital tools to make their direct response marketing strategies more streamlined and efficient.

Joe Gray -

https://www.linkedin.com/in/joe-gray-10b245153/

SalesHop.io -

https://www.linkedin.com/company/saleshop-io/

Chris Cano -

https://www.linkedin.com/in/chrismcano/

Upshift -

https://www.linkedin.com/company/upsh%C4%B1ft/

If you enjoyed today’s show, please leave a 5-star review. For more information and links to all of the resources mentioned in today’s episode, visit HospitalityLeadersPodcast.com

#Hospitality #Foodservice