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S3E6: Anatomy of a Claim

20m · Chiropractical · 30 May 07:00

A stranger walks in the door and hands you an envelope. You've been served. What do you do next? Find out in this episode of Chiropractical.

This can be a scary time. The decisions you make at this moment can seriously impact the outcome of your malpractice claim. Shanna Patrick has been supporting chiropractors for more than ten years. She walks us through the path of a claim from the moment you're served until the case is marked 'closed.' 

In our Ask NCMIC segment, we talk with Chima Igbokwe about a new solution to solve an old practice dilemma in the chiropractic office: getting EHR and payment processing to connect. 

Transcript.

You've Been Served: Dos and Don'ts 

 

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The episode S3E6: Anatomy of a Claim from the podcast Chiropractical has a duration of 20:52. It was first published 30 May 07:00. The cover art and the content belong to their respective owners.

More episodes from Chiropractical

S4E2: Covering Your Bases: Is Malpractice Insurance Enough?

In this episode of Chiropractical, host Mike Whitmer hands over the reins to Dr. Jon Kec from NCMIC, offering a deep dive into the nuanced insurance needs of practicing chiropractors.

Key Points:

General vs. Malpractice Insurance: The episode kicks off with a scenario illustrating a common mishap in a chiropractic office, leading to a discussion on why general liability insurance is critical and distinct from malpractice insurance.

Specialized Insurance Policies: Andy Pratt emphasizes the importance of having specialized insurance policies for different types of risks, including general liability and cyber liability insurance. The discussion underscores why "one-size-fits-all" insurance policies may not offer adequate protection.

Cybersecurity Threats: The increasing relevance of cyber liability insurance is addressed, highlighting the vulnerability of chiropractic offices to cyber attacks and data breaches, stressing the importance of protecting patient information.

Employment Practices Liability Insurance (EPLI): The conversation shifts to the significance of EPLI for protecting against claims of wrongful termination and other employment-related issues.

Disability Insurance: The necessity of disability insurance for chiropractors, given the physical nature of their work, is also discussed, stressing the importance of ensuring income continuation in case of injury.

Ask NCMIC:

Mike Whitmer also discusses the importance of attending live events like Parker Seminars in Las Vegas, highlighting the benefits beyond continuing education, such as networking, leadership opportunities, and vendor exploration.

Special Guest:

Andy Pratt: With over 20 years at NCMIC, Pratt brings invaluable insight into the intricacies of insurance policies and risk management for chiropractic practices.

Hosts:

Mike Whitmer: Regular host of Chiropractical.

Dr. Jon Kec: Guest host for the episode, offering a unique perspective as both a chiropractor and an insurance expert.

Resources:

For more detailed information on insurance needs for chiropractors and how to protect your practice, visit NCMIC's website.

To ask questions or suggest topics for future episodes, email [email protected].

See omnystudio.com/listener for privacy information.

S4E1: Retirement Reality Check

In this episode of "Chiropractical," host Mike Whitmer is joined by Crystal Misenheimer from Progressive Practice Sales to discuss the critical aspects of retirement planning and practice valuation for chiropractors. Key points include understanding the common misconceptions about practice value, the importance of early planning, and the reality of practice sales in the chiropractic industry.

Key Topics Covered:

  • The Retirement Planning Misconception: Delving into why many chiropractors' expectations about retirement don't align with reality and how early planning is crucial.
  • Practice Valuation Complexities: Crystal shares her expertise on the challenges and misconceptions in valuing a chiropractic practice.
  • Real-life Examples: Insights into real cases where chiropractic practices faced valuation and sale challenges.
  • Missteps in Practice Management: How lack of focus on future value and late planning can affect the sale outcome.
  • Marketplace Realities and Profit Impact: Understanding the role of lenders in setting practice values and why profit is a critical factor.
  • Family Dynamics in Practice Transition: The complexities involved when family members are part of the practice transition.
  • Future Trends in Chiropractic Practice: Crystal discusses technological changes and the rise of corporate ownership in the industry.
  • Strategies for Value Growth: Advice for chiropractors to increase the value of their practices over time

Ask NCMIC:

Dr. Jon Kec addresses a question about reducing malpractice insurance limits as a cost-saving measure during retirement, emphasizing the importance of risk mitigation.

For more insights and advice, tune in to Chiropractical. Have questions? Email us at [email protected].

See omnystudio.com/listener for privacy information.

S3E13: Another listen to View from the Top

In August, we had the opportunity to attend The National, presented by the Florida Chiropractic Association. This is one of the largest gatherings of chiropractors and many leaders were there. We chatted with several of them to get their insights on the state of the chiropractic profession.

We got their thoughts on the strategic direction of the profession, challenges our doctors and students face, opportunities for women in healthcare, and becoming the doctor of choice in our communities. We also heard from several folks about opportunities to strengthen the profession, now and into the future.

We wanted to share some of the key messages about the profession from these luminaries with our listeners. Hearing these leaders give their candid thoughts is inspiring, challenging, and invigorating. We hope you agree.

(00:02) Introduction by Mike Whitmer

(02:00) Doctor of Choice

(08:39) Communication & Patient Education

(13:00) Collaboration & Integration

(17:28) Practice Management

(19:21) Future Generations

(26:28) Research

(27:26) Strategic Plan & the Future

People who contributed to this episode:

  • Marc Abla, CAE, Illinois Chiropractic Society
  • Richard Brown, World Federation of Chiropractic
  • Dr. Brandi Childress, Perfect Touch Chiropractic
  • Dr. Sherefa Clark, The Albinism Alliance Group
  • Dr. Alessandra Colón, Crack Addicts on TLC
  • Dr. Donna Craft, Women Chiropractors Board of Trustees
  • Dr. Jen Gantzer, Assistant Professor, Chiropractic Medicine NUHS – Florida
  • Kent Greenawalt, CEO, Foot Levelers
  • Dr. Jay Greenstein, Kaizo Health
  • Dr. Elise Hewitt, President ACA Council on Chiropractic Pediatrics
  • Dr. Brenda Holland, ChiroCongress
  • Dr. Glenn Jaffe, Jaffe Chiropractic
  • Lizz Klein, ChiroCongress
  • Dr. John Maltby, World Federation of Chiropractic
  • Dr. Sherry McAllister, Foundation for Chiropractic Progress
  • Dr. Cristina Padilla, Thrive Family Chiropractic
  • Dr. Guy Riekeman, past president of Life University
  • Dr. Rachel Wendt, Executive Director Kentucky Association of Chiropractors

You can find a transcript of the episode here:

You can find more information about the participants here:

See omnystudio.com/listener for privacy information.

S3E12: 2023 in Review: From Active Shooters to Case Studies

Listen Now and Amplify Your Practice

Join us on a journey through 2023 as we revisit the most impactful and insightful moments of Chiropractical. Host Mike Whitmer and special guest Dr. Jon Kec take you on a retrospective adventure, highlighting key discussions that shaped the chiropractic world this past year.

This episode is packed with invaluable insights. We tackle critical issues like active shooter preparedness, opioids, mental health, and the future of telemedicine in chiropractic care.

Dive into discussions about claims management, effective practice operations, and hear from top experts who are redefining chiropractic care. Plus, don't miss out on our look at the evolving landscape of chiropractic medicine and how it impacts both practitioners and patients.

Tune in now for an enlightening recap and prepare to be inspired. Let's gear up for another remarkable year of Chiropractical!

Episode notes:

Introduction

[00:00:00] Mike introduces the special year-end wrap-up episode, celebrating the highlights of "Chiropractical" in 2023.

[00:00:18] Introduction of Dr. Jon Kec, a new voice on the show and expert in professional liability insurance for chiropractors. Dr. Kec shares his transition from chiropractic practice to the business side, focusing on helping doctors improve their practice. Dr. Kec and Mike discuss the role of NCMIC in supporting chiropractors beyond just malpractice insurance, including business and financial assistance.

Year in Review: Key Highlights

[00:04:18] Jon reflects on the year's episodes, touching on clinical information, practice management, and important topics like active shooter preparedness.

[00:06:48] Discussion on opioids and mental health in chiropractic care with expert guests.

Claims and Practice Management

[00:09:29] Insights into handling claims in chiropractic practices and the anatomy of a claim.

[00:12:24] Expert advice on staffing, communication, and practice management.

Financial and Legal Aspects

[00:16:07] Julie Nesbitt, CPA, shares tips on structuring office policies and procedures for financial protection.

Future of Chiropractic

[00:17:45] Exploration of pediatric chiropractic care and the growing role of telemedicine.

[00:21:22] Dr. Richard Brown discusses collaboration and integration in the chiropractic profession at the FCA National.

Closing Thoughts

[00:23:14] Recap of the episode and encouragement to explore full episodes here.

[00:23:24] Final remarks by Mike and Dr. Kec.

For more details and to listen to the full conversations, check out the individual episodes linked in our show notes. Stay tuned for more insightful episodes in the coming year!

Visit NCMIC Resources Page | Follow us on social media: Facebook, Instagram, LinkedIn

Wishing you and yours a safe and happy holiday season. See you next time!

Note: This show note is a concise summary of the podcast episode. For a complete experience, please listen to the full episode.

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S3E11: Small Patients, Big Records. Documenting Care for Kids.

Welcome to Chiropractical, the show that delves into the intricacies of chiropractic risk management and practice care. Today, we're talking about pediatric patients, discussing the unique challenges and responsibilities that come with treating children. We explore the importance of maintaining good records, navigating informed consent, and dealing with custody issues in pediatric chiropractic care.

In this episode, Mike Whitmer is joined by Dr. Jenny Brocker, an experienced chiropractor and mother, who brings her expertise to the table. Dr. Brocker sheds light on the legal and safety aspects of pediatric chiropractic care, emphasizing the need for meticulous documentation. Pediatric patients often require communication with guardians or parents, making record-keeping a critical part of the process.

The conversation touches on the nuances of informed consent, especially when dealing with infants or young children who cannot provide consent themselves. Dr. Brocker explains the importance of keeping both parents and guardians informed and ensuring they are comfortable with the treatment approach.

For doctors looking to venture into the realm of pediatric care, Dr. Brocker provides insights into conducting participation physicals for student athletes. The discussion covers the associated risks, documentation requirements, and the variation in state laws regarding pediatric patient rights.

The episode also explores record retention rules and the age at which pediatric patients can request their records. Dr. Brocker clarifies how custody issues between parents are handled, offering guidance on legal protection in these situations.

Join us in this insightful episode as we navigate the complex terrain of pediatric chiropractic care with Dr. Jenny Brocker. Whether you're an experienced practitioner or considering treating pediatric patients for the first time, this episode has something for everyone.

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