Federal Fridays with ServiceNow (Government) cover logo

ServiceNow Government Transformation Series - Veterans Edition: Yolanda Inchauregui, Sr. Manager, Support Account Management Services at ServiceNow

18m · Federal Fridays with ServiceNow (Government) · 10 Nov 13:25

Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources.

Yolanda is focused on the management of diverse teams, relationships, and expectations with record of success in high-pressure environments. She is a producer and presenter of data visualizations and briefs, to senior civilian and military leadership, that precisely lay out strategies for improvement, change management and successful execution.

In this episode, Yolanda discusses:
• How she got into the world of ServiceNow
• An insight into her role as Support Account Manager
• Bringing success through a great team, trust, prioritization and handing pressure
• How ServiceNow supports veteran inclusion and career development
• Challenges in helping veterans transition to corporate jobs
• How international exposure enhances open-mindedness, curiosity and acceptance

See video recording here: https://youtu.be/eEBd4lhFj7s

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Yolanda directly on LinkedIn.

This episode is hosted by Mark Kelly CCO at Alldus

See omnystudio.com/listener for privacy information.

The episode ServiceNow Government Transformation Series - Veterans Edition: Yolanda Inchauregui, Sr. Manager, Support Account Management Services at ServiceNow from the podcast Federal Fridays with ServiceNow (Government) has a duration of 18:16. It was first published 10 Nov 13:25. The cover art and the content belong to their respective owners.

More episodes from Federal Fridays with ServiceNow (Government)

ServiceNow Federal Forum 2024: Seamless Innovation at Scale

As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies.

Featured Speakers:
• Edward Titus, Area Vice President – National Security Aerospace & Defense, ServiceNow
• Reshea Deloatch, Executive Director for the Solutions Development Division (SDD), Office of the Chief Information Officer, Department of Homeland Security
• Lorelie Diestro, Deputy Director, Digital Innovations, Center for Naval Analyses
• Jesse White, Chief Executive Officer, Intact Technology
• CDR Jonathan White, Cloud and Data Branch Chief, U.S. Coast Guard, C5ISC Infrastructure Services Division

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2024: Building a Resilient Government with Secure Automation

Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services.

Featured Speakers:
• Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow
• Bob Cunningham, Executive Director for Enterprise Command Operations, D
• Richard Driggers, Cyber Practice Lead, Accenture Federal Services
• Savanrith "Savan" Kong, Customer Experience Officer (CXO), Department of Defense
• Dr. Tiina Rodrigue, Chief Information Security Officer, Bureau of Consumer Financial Protection
• Davon Tyler, Chief Information Security Officer (CISO) and Director of Enterprise Cybersecurity Group, U.S. Department of Education Technology Directorate Office of Federal Student Aid (FSA)

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2024: ServiceNow Keynote

Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force.

Featured Speakers:

  • Steve Walters, Senior Vice President and General Manager, Public Sector, ServiceNow
  • Chris Bedi, Chief Digital Information Officer, ServiceNow
  • Venice Goodwine, Chief Information Officer, Department of the Air Force

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

Inside Software Factories: Government's Innovation Accelerators

Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to production. These software factories, from the Air Force’s Kessel Run and Kobayashi Maru to the Army Software Factory, are working to build, learn and deploy software at the pace of emerging global and domestic threats. Core to these efforts are practicing DevSecOps, implementing automated optimization, and adopting the cloud. But overcoming challenges around legacy systems, entrenched culture, and talent retention can prove costly and time consuming at a time when speed is crucial.

During this webcast, government and industry leaders will explore the people, processes and technology required to run a successful software factory and share how federal agencies can apply lessons learned from the Department of Defense.

See video recording here: link to YouTube (https://youtu.be/yExwpO38Fz4)

See omnystudio.com/listener for privacy information.

GovLoop Spotlights: Defining Transformation and How Agencies Can Achieve It

Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above?
Join us as our government and industry experts define what transformation means for government and walk through examples of agencies that have achieved true transformation.
Specifically, you’ll learn: What transformation means in the context of individual roles.How to get funds for your own modernization priorities.How successful organizations have made big and small transformations at their agencies.

Speakers:
Jonathan Alboum, Federal CTO, ServiceNow
Susan Little, Director, Division of Records and Information Systems, Center for Medicare and Medicaid Services
Fredy Diaz, Deputy Chief Data Officer, U.S. Department of Agriculture
Glorimar Ripoll Balet, Director of Product, United States Digital Service, Executive Office of the President (Invited)

See video recording here: link to YouTube (https://youtu.be/G0BLIPmNW2Q)

See omnystudio.com/listener for privacy information.

Every Podcast » Federal Fridays with ServiceNow (Government) » ServiceNow Government Transformation Series - Veterans Edition: Yolanda Inchauregui, Sr. Manager, Support Account Management Services at ServiceNow