Scaling CS with Dan Ennis from Monday.com
46m
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Gain Grow Retain
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This week, Dan Ennis, Manager of Scaled Customer Success at Monday.com joins Jay Nathan to continue our series about Scaled CS.
Starting with Dan's definition of scale, "Increasing the impact with customers without necessarily having the same increase in input on the human side", Dan walks us through the scale process Monday.com went through.
Sharing some focused areas that shifted from a 1:1 to a 1:many without a heavy internal lift with ideas such as Office Hours, communication shifts, measuring everything and using that data to identify priorities, and developing asynchronous content, Dan provides some valuable methods that were successful for his team and customers.
Connect with Dan here
Good Strategy, Bad Strategy Book Summary
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more atGainGrowRetain.com! Or follow ourGGR LinkedIn page.
GGR was co-founded byJeff BreunsbachandJay Nathan- be sure to follow for customer success content.
The episode Scaling CS with Dan Ennis from Monday.com from the podcast Gain Grow Retain has a duration of
46:20. It was first published
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more atGainGrowRetain.com! Or follow ourGGR LinkedIn page.
GGR was co-founded byJeff BreunsbachandJay Nathan- be sure to follow for customer success content.
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This week, Dan Ennis, Manager of Scaled Customer Success at Monday.com joins Jay Nathan to continue our series about Scaled CS.
Starting with Dan's definition of scale, "Increasing the impact with customers without necessarily having the same increase in input on the human side", Dan walks us through the scale process Monday.com went through.
Sharing some focused areas that shifted from a 1:1 to a 1:many without a heavy internal lift with ideas such as Office Hours, communication shifts, measuring everything and using that data to identify priorities, and developing asynchronous content, Dan provides some valuable methods that were successful for his team and customers.
Connect with Dan here
Good Strategy, Bad Strategy Book Summary
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more atGainGrowRetain.com! Or follow ourGGR LinkedIn page.
GGR was co-founded byJeff BreunsbachandJay Nathan- be sure to follow for customer success content.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more atGainGrowRetain.com! Or follow ourGGR LinkedIn page.
GGR was co-founded byJeff BreunsbachandJay Nathan- be sure to follow for customer success content.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more atGainGrowRetain.com! Or follow ourGGR LinkedIn page.
GGR was co-founded byJeff BreunsbachandJay Nathan- be sure to follow for customer success content.