Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

41m · CX Insider - Customer experience leaders sharing insights and ideas for customer service success · 12 Dec 17:37

Andrew Carothers is the Digital Customer Experience Leader for Cisco Systems, an American multinational digital communications technology conglomerate. He is here to tell us all about the AI usage when communicating with clients in multiple languages, generational clashes when working and the teenage years of Customer Experience. In this episode, we will go over the new age of the customer and the power that customer experience has over other consumer touch-points. For a premium podcasting experience, why not check out our YouTube channel with a wider range of content? YouTube - https://youtu.be/by-P9oJ2QXc?si=1qTOEYZLYM9_U3DX Connect with Andrew - https://www.linkedin.com/in/andrew-ca... Become a CX Insider - https://www.linkedin.com/company/6882... Check out our website - https://cxinsider.com/ Thank you to our sponsor! - https://www.acftechnologies.com/

The episode Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco) from the podcast CX Insider - Customer experience leaders sharing insights and ideas for customer service success has a duration of 41:31. It was first published 12 Dec 17:37. The cover art and the content belong to their respective owners.

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