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The Future of Eye Care Series: 4 Steps to Implementation Success with Kathy Long

20m · Practice Advantage · 04 Mar 09:00

In this episode of the Future of Eye Care series, we sit down with PECAA's Kathy Long to discuss strategies for success in implementation. The future of eye care will bring all sorts of new technologies, new services, and significant change to how we take care of patients. Implementing these changes successfully is key.

Key Takeaways:

  1. Kathy's Four Steps to Implementation
    1. Identify the need for change and what needs changed
    2. Prepare everyone for the change
    3. Implement the change
    4. Track results for that change
  2. Bringing your team onboard from the very beginning is critical. Clearly explain what will be changing, the why behind the change, and get their input and feedback on how to be successful. Ask their opinions up front.
  3. Before pushing Go, it's important to detail out all the steps necessary to be successful with the implementation. You cannot be too detailed as it will minimize surprises that pop up and throw you off course.
  4. Tracking and managing the plan after beginning execution is just as important as pulling the trigger. Make sure you set aside time for track the new change, ask your team for their feedback and what they've noticed - good or bad, and have key data points (KPIs) that will tell you whether or not you're being successful.

What Kathy is reading:

  • Lifescripts: What to Say to Get What You Want Out of Life's Toughest Situations by Stephen Pollan and Mark Levine

** Don't miss out on an extra $10 rebate for all commercial VSP Eye Exams this year! Earn up to an additional $55,000 in 2024 just by taking great care of patients. Visit www.pecaaexamrebate.com now!**

The episode The Future of Eye Care Series: 4 Steps to Implementation Success with Kathy Long from the podcast Practice Advantage has a duration of 20:22. It was first published 04 Mar 09:00. The cover art and the content belong to their respective owners.

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Key Takeaways:

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  2. Visibly is primarily a visual acuity testing software and provides the ability to refract the patient remotely (available only in Europe currently). Both visual acuity testing and full refraction involve an eye doctor throughout.
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What Brent is reading:

  • Leading with the Heart by Mike Krzyzewski

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** Don't miss out on an extra $10 rebate for all commercial VSP Eye Exams this year! Earn up to an additional $55,000 in 2024 just by taking great care of patients. Visit www.pecaaexamrebate.com now!**

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Key Takeaways:

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What Howard is reading:

  • Start With Why by Simon Sinek

Practice Advantage Reading List

** Don't miss out on an extra $10 rebate for all commercial VSP Eye Exams this year! Earn up to an additional $55,000 in 2024 just by taking great care of patients. Visit www.pecaaexamrebate.com now!**

The Future of Eye Care Series: 4 Steps to Implementation Success with Kathy Long

In this episode of the Future of Eye Care series, we sit down with PECAA's Kathy Long to discuss strategies for success in implementation. The future of eye care will bring all sorts of new technologies, new services, and significant change to how we take care of patients. Implementing these changes successfully is key.

Key Takeaways:

  1. Kathy's Four Steps to Implementation
    1. Identify the need for change and what needs changed
    2. Prepare everyone for the change
    3. Implement the change
    4. Track results for that change
  2. Bringing your team onboard from the very beginning is critical. Clearly explain what will be changing, the why behind the change, and get their input and feedback on how to be successful. Ask their opinions up front.
  3. Before pushing Go, it's important to detail out all the steps necessary to be successful with the implementation. You cannot be too detailed as it will minimize surprises that pop up and throw you off course.
  4. Tracking and managing the plan after beginning execution is just as important as pulling the trigger. Make sure you set aside time for track the new change, ask your team for their feedback and what they've noticed - good or bad, and have key data points (KPIs) that will tell you whether or not you're being successful.

What Kathy is reading:

  • Lifescripts: What to Say to Get What You Want Out of Life's Toughest Situations by Stephen Pollan and Mark Levine

** Don't miss out on an extra $10 rebate for all commercial VSP Eye Exams this year! Earn up to an additional $55,000 in 2024 just by taking great care of patients. Visit www.pecaaexamrebate.com now!**

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Key Takeaways:

  1. Innovation isn't just about disruption and the future. True innovation respects the past, understands the presents, and seeks to solve the problems of the future.
  2. Two key trends Ruth is following outside of eyecare that likely will impact eye care:
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    2. Future of Benefits (e.g. upskilling, maternal care, leisure/ travel benefits, mental health)
  3. Innovation often starts with solving a single problem for a small group that leads to noticeable impacts for larger populations. Don't overlook small opportunities to innovate and create large wins within your business.
  4. Spatial computing will also impact eye care and the patient consumer's awareness of the importance of eye and vision care.
  5. Innovation is truly about setting yourself up for the future. Generative AI is a technology that will dramatically impact health care and eye care. In many ways, small businesses have the opportunity to leverage these easier than larger corporations. Considerations for generative AI include data readiness and "human in the loop" operation.
  6. Five innovation questions to ask yourself:
    1. Can you create value in an ambiguous environment?
    2. Do you go beyond challenging the status quo?
    3. Do you get in the trenches?
    4. Do you truly believe that ideas come from anywhere?
    5. Do you know yourself?

What Ruth is Reading:

  • Outlive: The Science and Art of Longevity by Peter Attia MD
  • Move Fast and Fix Things by Anne Morriss, Frances Frei

Additional Resources:

  • VSP Global Innovation Center LinkedIn Page
  • VSP Global Innovation Center page
  • Future of Benefits report
  • Future of Generative AI in Healthcare report
  • Futurist Reports page
  • Emerging Tech Accessibility Guide
  • Hybrid Care Insights Reel
  • SXSW 2024 Official Panel: Future Eye: 10 Vision Trends That Will Transform Healthcare

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In this series, we'll talk through how the industry is evolving and how other companies view innovation. We'll also talk through change management and how to successfully make process changes or bring in new opportunities to your practice.

We look forward to you joining us on this journey!

There's a new resource available from the Practice Advantage podcast! Download the Practice Advantage Reading List to see all the books recommended by our distinguished guests over the last 3 years.

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