Phil Mershon, Author & Director of Experience at Social Media Examiner
56m
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ICTPODCAST
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"If you haven't walked away different then why did you go?"
-Phil Mershon Director of Experience
When you have a "culture of service" you are focussed on creating the best experience for your Guest (customer, employee, client, patient..) And Phil Mershon is leading in creating transformational experiences.
I think we need to think of the daily work more as an experience that we are creating. Entrepreneurs, Corporate Executives, Leaders-- we are all trying to convey a message and doing that by creating a great experience is a way to deliver Value. Phil writes in his book Unforgettableabout this opportunity. We can all deliver better for customers/clients/employees if we concentrate on a quality and memorable experience.
The episode Phil Mershon, Author & Director of Experience at Social Media Examiner from the podcast ICTPODCAST has a duration of
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