ClinLabSales Podcast cover logo

15. Client Relationship Management

19m · ClinLabSales Podcast · 13 Jan 12:28

This episode is all about managing client relationships through the sale and beyond. Peter introduces the six steps in the relational staircase and shows what it takes to move from knowing your name to having a valuable relationship. Then Peter talks about the role that expectations play in maintaining relationships that keep customers coming back […]

The episode 15. Client Relationship Management from the podcast ClinLabSales Podcast has a duration of 19:00. It was first published 13 Jan 12:28. The cover art and the content belong to their respective owners.

More episodes from ClinLabSales Podcast

24. Social Norms

This episode is about social norms, or as some people call it, the herd theory. Understanding social norms can be your best friend in sales, and here’s Peter to explain how.

23. A Retake on C Difficile Testing

This is episode is called A Retake on C Difficile Testing, and comes from the Lab Backgrounder Newsletter, which you can subscribe to at ClinLabSales.com.

22. Instituting Higher Standards

In this episode you’ll learn how to enhance your lab’s reputation, especially through the departments that regularly interact with clients or their patients. Peter explains the importance of offering continuous training to build extraordinary levels of customer satisfaction.

21. Improving Sales Performance

If you want your sales reps to progress, then they have to be willing to change. But we all know that’s not easy. In this episode Peter examines 4 truths behind making lifelong improvements in sales performance.

20. Hiring a Lab Sales Rep

This episode is for those of you who want to hire a first-class lab salesperson. What are the key qualities to look for? And how important is experience vs. inner abilities for a field rep? Hiring the right person is super important, and getting the wrong person can be very costly. Here’s Peter to help […]

Every Podcast » ClinLabSales Podcast » 15. Client Relationship Management