#16 Jeff Sheehan: Bridging theory and practice when implementing a CX strategy
23m
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Conversation 🇺🇸
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On this episode of Conversation: CX, Jeff Sheehan, CX author of Customer Experience Management Field Manual and Principal CX Advisor at JS Consulting, shares his insight into building a high-functioning CX program while combining both theory and practice and the use of data:
- When designing your own customer experience program, what priorities should your business focus on
- How CX can be connected to business value in concrete ways
- How do you turn customer insights into real improvements
About Jeff :
Jeff Sheehan is a CX practitioner, author, and active member of the global CX community. He has been serving clients for over 25 years, with extensive experience in customer strategy and digital transformation management. Jeff is also the author of a CX Management Field Manual published in 2021 (Boston Business Books)
More info:
Jeff Sheehan’s LinkedIn profile
Jeff Sheehan's Book
▬▬▬▬▬▬▬▬▬▬▬ OTHER CONVERSATION CX EPISODES ▬▬▬▬▬▬▬▬▬▬▬
Jörg Heinemann, Otto:
https://conversation.iadvize.com/en/joerg-heinemann-otto
Marie-Helene Cuisson, Lowe’s Canada: https://conversation.iadvize.com/en/marie-helene-cusson-lowes-canada
Alex Genov, Zappos: https://conversation.iadvize.com/en/alex-genov-zappos
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The episode #16 Jeff Sheehan: Bridging theory and practice when implementing a CX strategy from the podcast Conversation 🇺🇸 has a duration of
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▬▬▬▬▬▬▬▬▬▬▬ OTHER CONVERSATION CX EPISODES ▬▬▬▬▬▬▬▬▬▬▬
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Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ
Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube: www.youtube.com/c/Iadvize-com
Follow us 👉
LinkedIn: www.linkedin.com/company/iadvize
Instagram: @iadvize
Twitter: @iadvize
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Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ
Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube: www.youtube.com/c/Iadvize-com
Follow us 👉
LinkedIn: www.linkedin.com/company/iadvize
Instagram: @iadvize
Twitter: @iadvize
#16 Jeff Sheehan: Bridging theory and practice when implementing a CX strategy
On this episode of Conversation: CX, Jeff Sheehan, CX author of Customer Experience Management Field Manual and Principal CX Advisor at JS Consulting, shares his insight into building a high-functioning CX program while combining both theory and practice and the use of data:
- When designing your own customer experience program, what priorities should your business focus on
- How CX can be connected to business value in concrete ways
- How do you turn customer insights into real improvements
About Jeff :
Jeff Sheehan is a CX practitioner, author, and active member of the global CX community. He has been serving clients for over 25 years, with extensive experience in customer strategy and digital transformation management. Jeff is also the author of a CX Management Field Manual published in 2021 (Boston Business Books)
More info:
Jeff Sheehan’s LinkedIn profile
Jeff Sheehan's Book
▬▬▬▬▬▬▬▬▬▬▬ OTHER CONVERSATION CX EPISODES ▬▬▬▬▬▬▬▬▬▬▬
Jörg Heinemann, Otto:
https://conversation.iadvize.com/en/joerg-heinemann-otto
Marie-Helene Cuisson, Lowe’s Canada: https://conversation.iadvize.com/en/marie-helene-cusson-lowes-canada
Alex Genov, Zappos: https://conversation.iadvize.com/en/alex-genov-zappos
▬▬▬▬▬▬▬▬▬▬▬ SUBSCRIBE TO OUR CHANNELS ▬▬▬▬▬▬▬▬▬▬▬
Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ
Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube: www.youtube.com/c/Iadvize-com
Follow us 👉
LinkedIn: www.linkedin.com/company/iadvize
Instagram: @iadvize
Twitter: @iadvize
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Marie-Helene Cuisson, Lowe’s Canada: conversation.iadvize.com/en/marie-helene-cusson-lowes-canada
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Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ
Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube: www.youtube.com/c/Iadvize-com
Follow us 👉
LinkedIn: www.linkedin.com/company/iadvize
Instagram: @iadvize
Twitter: @iadvize