Netmeds and the Future of Medicine

Building Futuristic AI Products

The path to knowing how to build the next generation of products goes through understanding the methodology used by the world's largest brands to capture the consumer imagination through their offering. So who better to unveil the way than Sriram Krishnan, the man behind products for Facebook, Twitter, and Snapchat 

From working on mobile ads and products for Facebook, Snapchat to running consumer products on Twitter, Sriram Krishnan opens up on his experience with technology products and why mental models are critical for people to start trusting Artificial Intelligence.

This engaging discussion also captures:

• The Facebook journey behind Mobile advertising, monetization and personalized ads
• Building sophisticated Machine Learning models for mobile
• AI-based recommendations
• Product Innovation

Speakers:

Sriram Krishnan
Product Leader, Investor, Advisor
Sriram Krishnan is an experienced product leader and investor. For 2017-2019, he lead products on Twitter's core product teams. 
He is also an active investor/advisor in several early-stage companies in the US and in India. Sriram previously ran various mobile ad products for Snap and Facebook. 

Aakrit Vaish
Co-Founder & CEO, Haptik
Aakrit Vaish is the Co-Founder & CEO of Haptik, one of the world’s largest conversational AI companies. He started the company in 2013 and lead it to a successful strategic investment with Reliance Industries in 2019 in a $100 million transaction. Aakrit invests in startups and has been a part of the Entrepreneur 35 Under 35 and Business World 40 Under 40 List

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Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 300 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions. Haptik is backed by Reliance Industries, a $100 Billion+ conglomerate, with close to 500 million customers.

Netmeds and the Future of Medicine

As COVID-19 engulfed the world, the need for medical services and medicines went through a sea change. On one hand, the world was grappling with the immediate need for COVID-related health infrastructure. The pandemic has lent a sudden push to the e-pharmacies business in India.

To understand the sector and the impact of technology in this booming business, Bruce Schwack from Netmeds.com joined us for a free-wheeling discussion.

With the evolution of online pharmacy to an online care system, Bruce has witnessed the little pharmacy turn into a Walgreen superstore. Customers are driven to online pharmacies which have turned into a health & wellness superstore. Watch this interaction to understand what he thinks about the segment and the role that Netmeds will play in shaping this Industry.

This discussion focuses on:
The online-offline pharmacy collaboration
The disruption in the pharmaceutical supply chain due to Covid-19
Exceptional customer service via digital transformation
Voice technology and its impact in this segment

Speakers:

Bruce Schwack
Director of Communications & Chief Customer Experience Officer, Netmeds.com
Bruce has developed and managed customer service centers for multiple brands throughout the world, including more than 50 centers throughout India. He has resided in Chennai since 2008. 

Priyanka Ahuja
VP, Customer Success Jio Haptik
Priyanka comes to us from London Business School prior to which she has been part of the Indian startup ecosystem in the zero to one journey of Chai Point and Uber Eats India.
At Uber Eats, she was responsible for launching the restaurant marketplace in Bangalore. At Chai Point, she was the first female member of the core team and also the youngest Business Head. She wore multiple hats - built the B2B arm of the business ground-up while scaling it to become a key revenue driver of the business

Digitization drives Financial Innovation

The increasing focus of companies on cost reduction and improving efficiency accelerated the growth of AI in the fintech market. Artificial Intelligence in fintech is allowing organizations to reduce their cost, automate their procedure and decrease the possibilities of mistakes.

Dinis Guarda specializes in the crossroad between strategy, ideas, business, poetry, technology, and how 4IR, AI, Fintech, digital transformation, and blockchain are changing humanity. With his expertise and host Vikram Kamath's experience, this interaction covers a rainbow of topics right from fraud detection to touchless transactions and so much more. 

This discussion shines the spotlight on:

AI in the BFSI services sector
Investing in people to ensure execution of technology-first processes
Increasing levels of automation
Digital priorities for businesses in the financial services industry

Dinis Guarda
Author | Founder | Creator | Youtuber | Influencer

Dinis Guarda is committed to researching, creating ideas and solutions for the future of society, businesses, and organizations and how to advance with Technology IP, solutions, strategies, action education, thought leadership in #smartcities #digitaltransformation #AI #blockchain #Fintech #society5.0 #4IR #future.

As the author of books, and Top 1-10 Global Influencers/Thought Leader, he writes and reflects on the challenges of humanity and our cities and organizations.

As an influencer,  he has gained recognition by institutions such as thinkers360, Cointelegraph, crypto weekly.co/100/, Forbes, and others.

He has a combined social media presence that reaches directly 500,000+ active data - communities across Twitter, Instagram, LinkedIn, Facebook, YouTube.

Vikram Kamath
Director of Product, Jio Haptik

Vikram has 14+ years of experience and joined Jio Haptik from Amazon where he was a Product Lead responsible for launching new products in the North American market. He has led a team of 25+ members at Amazon and his latest product is on the path to making $500M in revenue in the next 2-3 years

Vikram has worn multiple hats which are important to make a product successful & looks after product strategy, operations, commerce & more at Hapti

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Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions. Haptik is backed by Reliance Industries, a $100 Billion+ conglomerate, with close to 500 million customers. 

Altering the Marketing/CX landscape through Technology

Dennis has supported global brands like McDonald's, FedEx, AT&T, Starbucks, Wells Fargo in their customer experience journey.

He is also Co-Founder of a unique initiative called the 'Customer Experience Factory'

Technology is a key enabler for customer experience. Today organizations rely on technology to understand customers better, provide quicker resolutions, empower better & personalized interactions, and proactively engage for both, sales and support.

Hence when it came down to the changing landscape of CX, we spoke to Dennis Wakabayashi who is helping businesses improve the CX marketing of their organization by introducing the best solutions available along with the latest technology innovations.

Dennis is known for delivering enterprise-level Customer Experience solutions for brands around the world with a focus on the integration of traditional and digital marketing practices to create Customer Lifetime Value (CLTV). Watch this interaction to deep dive into the changing world of CX.

This discussion focuses on:

Optimizing the digital roadmap

• Artificial Intelligence & subsequent impact 
• Customer experience & the penetration of voice technology
• Key areas of CX to reduce marketing operational costs

Dennis Wakabayashi

VP of CX Implementation, RR Donnelley | Top 50 (CX) experts of the decade🎤

Dennis Wakabayashi is the VP of the world’s 7th largest marketing solutions company where he is responsible for the strategy and execution of integrated marketing also known as customer experience (CX) for Fortune 500 companies.

In May 2020 he was named a top CX expert of the decade and ranks among the top 150 cx influencers globally.

He regularly hosts/MCs marketing industry events, appears on international podcasts and is a renowned public speaker, author, and educator. He has more than 50,000 social media followers and is dedicated to empathy, collaboration, and growth for customers and brands. 

To reach out to Dennis Wakabayashi,

 Visit: www.denniswakabayashi.com

Alex Fields

Director, Market Development Jio Haptik

Alex Fields is Director of Market Development for North America at Haptik. He is focused on expanding the North American business through partnerships with both channel partners and tech partners. Alex most recently worked in strategy at the world's largest blockchain company. Prior to that, he worked as a strategy consultant

What comes first? AI or Customers | Conversations on AI Webinar

In order for the business and the customer experience (CX) to change, people have to change & stories act as the catalyst in facilitating this change.

Stories - The catalyst that drives change is what motivates our host to deliver an exceptional experience to his customers

According to research from IDC, 34% of companies believe they’ll fully adopt digital transformation within 12 months or less. How does that alter customer experience? Is AI really going to alter the entire CX landscape as we know it? Questions galore and we have the perfect guest to answer them all.

With over 3 decades of experience, Mike Wittenstein brings us a unique way to look at the amalgamation of customers and technology. Our host, Aaron Shagrin with over 2 decades in global sales & business development has Mike on the hot seat for a really interactive and informative session.

This discussion focuses on:

• How do stories paint a feasible picture of the future?
• Is AI improving customer experience?
• The leadership transformation towards customer experience
• Customer success assisted by technology

Mike Wittenstein
Founder | Managing Partner | Business Strategist | Executive Coach @storyminers.com

Mike has been helping leaders craft and execute strategies that increase and sustain their competitive advantage. A lifetime of diverse global experiences has taught him how to kindly ask tough questions, translate clients’ words into stories, and express business strategies as customer and employee experiences.

To reach out to Mike Wittenstein,

• Visit: www.storyminers.com
• Ask: www.storyminers.com/yama
• Email: [email protected]

Aaron Shagrin
General Manager, North America Jio Haptik

Aaron Shagrin is Senior Vice President of Revenue & Partnerships for North America at Haptik. He brings over 20 years of experience in global sales, business development, product management, and corporate strategy at multiple startups, Fortune 500 companies, and investment firms. Most recently, Mr. Shagrin was General Manager at Evolv Technologies, AI and ML-powered conversion optimization SaaS platform company