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FN5: Facebook Reviews, Stress, Withstanding Scrutiny

14m · What I've Done: The Dental Success Podcast · 17 Feb 12:30

A dentist posted a troubling review from a patient on a Facebook group and was worried about how to respond. 

In this episode, Cary Smith CPHRM discusses what entrepreneurs can rely on when public or legal questions about your professional reputation arise. 

We build High Trust Practices through:

  • Having the right mindset
  • Building the right team
  • Delivering the right products
  • And attracting the right customers

The episode FN5: Facebook Reviews, Stress, Withstanding Scrutiny from the podcast What I've Done: The Dental Success Podcast has a duration of 14:52. It was first published 17 Feb 12:30. The cover art and the content belong to their respective owners.

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