Habit Ten - They become experts in customer service
2m
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LEAP Legal Podcast
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Be obsessive about customer service. Don’t allow clients to walk into your firm to be rudely greeted or left waiting for an appointment. So many firms overlook client service. Providing exceptional client service is a simple way to seize a tremendous competitive edge. Make it easy for clients to read their documents securely, to interact with the firm online, to pay you, and to have the questions quickly answered.
The episode Habit Ten - They become experts in customer service from the podcast LEAP Legal Podcast has a duration of
2:58. It was first published
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