31. CX insights and how to celebrate your team with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines
24m
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Frontline Magic Podcast
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How do you become a top CX leader in 2023 like Alaska Airlines? It starts with leadership and building a culture for top customer experience.
Learn more strategy tips from Susanne Axelsson’s interview with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines.
Travis has spent his entire career leading customer service teams or focused on improving the customer experience. He is currently the Managing Director of Guest Experience & Loyalty at Alaska Airlines. This includes leading the company's efforts to improve the customer experience as well as Alaska's award winning mileage plan and credit card. In previous roles at Alaska Airlines, Travis has supported the company's >5,000 flight attendants and 1,400 contact center agents.
Prior to joining Alaska Airlines, Travis spent 20 years in the tech industry working for Microsoft. There he held leadership roles in customer service and customer advocacy. Travis is also a certified customer experience professional from the Customer Experience Professionals Association (CXPA).
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31. CX insights and how to celebrate your team with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines
How do you become a top CX leader in 2023 like Alaska Airlines? It starts with leadership and building a culture for top customer experience.
Learn more strategy tips from Susanne Axelsson’s interview with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines.
Travis has spent his entire career leading customer service teams or focused on improving the customer experience. He is currently the Managing Director of Guest Experience & Loyalty at Alaska Airlines. This includes leading the company's efforts to improve the customer experience as well as Alaska's award winning mileage plan and credit card. In previous roles at Alaska Airlines, Travis has supported the company's >5,000 flight attendants and 1,400 contact center agents.
Prior to joining Alaska Airlines, Travis spent 20 years in the tech industry working for Microsoft. There he held leadership roles in customer service and customer advocacy. Travis is also a certified customer experience professional from the Customer Experience Professionals Association (CXPA).
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Follow Stacy on LinkedIn: https://www.linkedin.com/in/stacyarmijo/