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The Art of Client Retention. Ep. 5

1h 10m · One Step Beyond: The Cadence Leadership Podcast · 18 Nov 06:00

Client retention is both an art and a science. It’s about keeping clients happy and delivering, but there’s another piece that isn’t quite as tangible. On this episode of One Step Beyond, we get to the heart of Client Retention with Michael Mendillo, President at FirstService Residential East and Robert Francis, President & CEO Planned [...]

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The episode The Art of Client Retention. Ep. 5 from the podcast One Step Beyond: The Cadence Leadership Podcast has a duration of 1:10:04. It was first published 18 Nov 06:00. The cover art and the content belong to their respective owners.

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