Unlock the Leader

Generating More Leads and Finding Your Audience with Tai Goodwin of That Marketing Team

Troy welcomes Tai Goodwin, CEO of That Marketing Team, to discuss all things marketing including how we can use quizzes to generate more leads, and creating the right strategy to find your audience. Tai talks about how having your audience identify personally with your brand goes so much further than just trying to be everywhere, and she explains what she means when she says she’s “chasing excellence.” If you’re looking for some great marketing tips that you can implement today, tune in.

Key Takeaways:

• What happens when you promise too much and don’t deliver on your promises?
• How Tai and her team at That Marketing Team help people determine what they should pour their investments towards in order to get a good return.
• The importance of creating the strategy to find the right audience.
• Tai talks about what she calls being “Facebook rich and profit poor” and how she turned that around.
• How to get people to write testimonials.
• People are paying for your skills that you’ve already mastered over the years.
• Tai shares how you can work with her even further and continue your marketing growth.

Protecting Your Business with Proactive Legal Advice

 In this episode of the podcast, Jeremy Streten joins Troy from Australia to discuss the importance of being proactive rather than reactive to legal problems. His bestselling book, The Business Legal Cycle, is a guide to understanding, planning for, and implementing legal protection for your business. Jeremy also discusses the key elements he sees with successful businesses, which legal aspects business owners need to educate themselves on, and how to consult with the right professional.

Key Takeaways:

• Jeremy explains how he’s seen time and time again how costly it is for businesses that are reactive when it comes to legal problems.
• His book, The Business Legal Lifecycle, is a guide to the system that Jeremey created for businesses to be proactive when it comes to legal risk.
• There are 13 universal phases that all businesses go through in Western countries; recognizing each phase begins with education.
• With every business being unique, it’s important to find the right insurance specific to your industry.
• Business owners should know and understand the laws and legal system.
• Not all lawyers are created equal; find someone who is up to date on their education and understands your industry.
• Sites like LegalZoom fulfill a need, but they should not replace having proactive legal protection.
• If you’re listening and thinking, “I don’t have legal problems and don’t need this”; you never know! It’s better to be prepared and not need it than need it and not be prepared.

External Links:

Maintenance-one.com

The Business Legal Lifecycle

The Business Legal Lifecycle Book

Jeremy Streten

Jeremy Streten on LinkedIn

Onboarding in a Way That Builds Trust and Connection

In this episode of the podcast, Megan joins Troy to talk about the importance of great onboarding, and how you build trust even before the initial contact with your client. Megan runs One Stone Creative, a podcast production company, which helps businesses launch a podcast and establish themselves as an industry leader while sharing their brand story. Megan also talks about what a podcast production company does, and how it can help with an overall digital marketing plan.

Key Takeaways:

• Megan shares what a podcast production agency does and why a business would want to work with one.
• Her company, One Stone Creative, focuses on B2B podcasts and can help provide a one-stop-shop for people looking to start, launch, and maintain their podcasts.
• As business owners, we want to make sure our clients aren’t constantly wondering what’s next, so having a solid onboarding process is extremely important.
• It’s less important that you follow a specific formula than that you communicate what the formula is.
• You can test out your onboarding process for free by asking a trusted friend or family member to go through the process and send you their honest feedback.
• Businesses can stand out by instilling trust in their customer through timely and personal communication. You can also hire customer service workers for a few hours on the weekend to make sure it doesn’t take longer than 24 hours.
• Podcasts can help you get more customers and establish yourself as a leader in the market.
• If you are thinking of launching a podcast, a great way to start is by going on other people’s shows.

External Links:

Maintenance-one.com

KnowYourNumbersWorkshop.com/standingonservice

One Stone Creative

Digital Content for Business Growth

Pod.link

The True Metrics of Progress

In this episode of the podcast, Tim Francis joins Troy to talk about the true progress metrics for any business. Tim Francis is an expert in finance who helps businesses create and collect the cash they need to deliver great service by focusing on the four true progress metrics: free cash, market value equity, internal fulfillment, and external contribution. Tim explains why vanity metrics like revenue and number of customers cannot predict if a business will stay in business, and how to use the true progress metrics to gauge how your business is doing. Tune in to find out more.

Key Takeaways:

• Creating a great client experience is important, but every business needs to have the cash and funds to do that.
• As an entrepreneur, Tim made some business decisions that led him to have a negative net worth. His business seemed like it was thriving from the outside, but in reality, he was broke.
• Entrepreneur culture celebrates all the vanity metrics like revenue, clients, locations, etc. but that’s not true progress. In fact, those are some of the worst ways possible to determine true success and true progress.
• To master entrepreneurship, you need to realize that it’s a journey, not a destination.
• There are four true progress metrics: free cash, market value equity, internal fulfillment, and external contribution. Tim explains these four metrics and how he uses them to gauge progress in a business.
• Internal fulfillment doesn’t mean that every day is going to be happy.
• External contribution is about investing in your staff, in your team, in your customers, and even in your community.
• Revenue is an important metric to get started, but it’s not true progress. No business went out of business because of a lack of revenue. What actually allows a business to stay alive is cash, not revenue.
• Tim shares an example of how a business could have money but not actually have cash. It’s possible to have the right intentions but poor execution.
• What is Tim’s advice for people who think they need to have more customers to make more money and generate more free cash? There is a false belief that sales cures all but that is not true.
• You can’t play hard with cash. It’s important to take into consideration free cash before making any big decision. A cash flow forecast can help with that.
• Connect with Tim and learn from him through his three-day workshop Know Your Numbers.

External Links:

Maintenance-one.com

Tim Francis, Profit Factory

KnowYourNumbersWorkshop.com/standingonservice

Unlock the Leader

 In this episode of the podcast, Yigal Adato joins Troy to talk about how business owners can unlock the leader within them. Many business owners work hard, but not smart and they don’t tap into their leadership potential. Yigal outlines the three steps business owners need to take to become better leaders as well as the four profit pillars that will help them create a thriving and successful business. He also shares more about how to create an epic experience for customers that will keep them happy and coming back for more in years to come.

Key Takeaways:

• Yigal Adato shares his background working with his brother to start a chain of pawnshops, and how he made the transition to becoming a coach and consultant helping other business owners grow their businesses.
• Many business owners work very hard without unlocking their leadership. They may be making money, but they aren’t working intelligently or smart.
• There’s no room for growth in an organization if the leader is not committed to learning and doesn’t have focus. Part of that comes from being truthful with yourself and seeing what needs to be fixed or improved.
• Step 1 is waking up to the truth. There are four elements to consider: connection, condition, currency, and conviction.
• Most business owners don’t look at their numbers and don’t know where they stand in terms of profit and loss. Sometimes, it’s because they don’t know how and they’re afraid to admit that.
• Step 2 is doing the work and improving on the four elements. The most important part when taking action is being consistent, because consistency creates security.
• Step 3 is lead up — creating leaders in your team and bringing them up with you. As a leader, you have the responsibility to inspire passion in your team.
• Being a leader isn’t about being nice, but people want to feel like you care about them.
• Yigal talks about the four profit pillars: leadership, marketing, strategy, and the epic experience.
• The epic experience element is especially important because of the pandemic. Everything has moved online and people are talking about their epic customer experiences online, whether they’re amazing or horrible.
• Creating an epic experience doesn’t take much, and it isn’t about spending money. It’s playing the long game, not the short game. The worst thing is when companies go “dark” and stop communicating or connecting with their customers.
• An epic experience starts way before the customer walks in the shop, and continues past the sale.
• Ask your customers and your team for feedback and to grade you on your customer service, and as a leader.
• There will always be bad apples in an organization but with consistency, you can make sure your team has clarity on what they need to do and how they need to show up.
• Learn more from Yigal by downloading his free PDF and connecting with him on social media.

External Links:

Maintenance-one.com

Yigal Adato

Yigal Adato on LinkedIn, Instagram, Twitter, Facebook

Unlock the Leader