CHANGE@WORK

New York Times technology reporter Mike Isaac, whose Uber coverage won the Gerald Loeb Award for distinguished business reporting, joins CHANGE@WORK -- a podcast from Daggerwing Group.

In this episode, host Chris Thornton and Mike dive into detail on the troubled internal culture at Uber and the values that helped to perpetuate it. As we encourage organizations to double down on culture, this is a lesson on what not to do as we enter into the future of work. For more information on Mike's book, Super Pumped: The Battle for Uber, click here. 

CHANGE@WORK, a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton welcomes back Senior Principal Michelle Mahony to discuss how business leaders must rethink the future of work in the context of COVID-19 and the Black Lives Matter movement. 

Together they dive into details on the four external drivers that we believe are shaping the world of work, and the five focus areas for leaders as they rethink the future of work. For more information about our Rethinking the Future of Work offering and for our webinar series, click here.

CHANGE@WORK, a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews maslansky + partners President, Lee Carter. 

In addition to her role at maslanksy + partners, Lee is a language strategist, researcher and author of the book Persuasion: Convincing Others When Facts Don’t Seem to Matter. During their conversation, Lee and Chris discuss using language to change hearts and minds, the importance of empathy and why leaders should create a vision that people can actually see at their organizations.

CHANGE@WORK, a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews President and Co-Founder, Cheryl Ferguson about Daggerwing’s experiences helping companies successfully put the customer at the center of their business. 

Cheryl co-founded Daggerwing Group with a belief that the pace of a company’s growth is tied to the speed of customer and employee behavior change. Over the past 20 years, Cheryl has helped executives of many of the world’s leading companies to transform their organizations … their business model, culture, customer centric orientation and approach to digital and marketing. As part of their conversation on customer centricity, Chris and Cheryl discuss a recent Forrester case study on how Daggerwing strategically partnered with HP to create a culture of customer obsession that transformed their printing business. Cheryl also speaks on the idea that the convergence of data, personalization and design thinking is changing how entire companies are holistically managing customer experience design.

CHANGE@WORK, a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews Creative Director, Kate MacPherson. 

Kate is an award-winning Creative Director with over 13 years of experience in the creative industry and consulting combined. Kate blends her wide experience at Daggerwing, bringing creative planning, strategy and execution to the group. She and Chris discuss her own journey with change and how her transition from an advertising background has influenced her current role in change management. Importantly, Kate introduces the concept of “design thinking” and why this idea can help leaders initiate change and create an energy for their employees to move towards a goal.

CHANGE@WORK, a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews Senior Principal Michelle Mahony.

Michelle leads the U.S. team at Daggerwing Group where she partners with some of the world's leading organizations to get the most out of transformations by facilitating executive alignment on business goals, designing and driving organizational, operational and cultural change and creating inspired employee experiences. Michelle discusses the powerful position leaders hold in driving change. She and Chris examine what it means to be human and how “being real” and empathetic with employees has a positive impact effect. She emphasizes that the connection between emotion and rationale during a change is crucial for success.