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Customer Equity Accelerator
by Allison Hartsoe, Customer Centricity and Digital Maturity Expert & C-Suite Radio
Ideas for Executives to Accelerate Customer-Centric Growth
Hosted on Acast. See acast.com/privacy for more information.
Copyright: Copyright 2018 Ambition Data
Episodes
Ep. 109 | Gifting as a Customer-Centric Strategy with Monika Kochhar CEO of SmartGift
27m · PublishedThis week Monika Kochhar, CEO and co-founder of SmartGift joins Allison Hartsoe in the Accelerator. With all the attention paid to customer experience, you would think there was no stone unturned, and yet there is. Gifting is an untapped customer experience that naturally appeals to your most loyal customers. This week, Monika talks about the positive trends she’s seeing after the coronavirus pandemic as well as how companies can improve their gifting strategy.
“Thank you” gifts have risen 71% in the last 2 weeks benefiting IT staff, teachers, employees, nurses, and doctors."
Please help us spread the word about building your business’ customer equity through effective customer analytics. Rate and review the podcast on Apple Podcast, Stitcher, Google Play, Alexa’s TuneIn, iHeartRadio or Spotify. And do tell us what you think by writing Allison at [email protected] or ambitiondata.com. Thanks for listening! Tell a friend!
Hosted on Acast. See acast.com/privacy for more information.
Ep. 108 | Customer-Centric Culture Transformation with Dr. Rachel Headley
38m · PublishedThis week Dr. Rachel MK Headley, CEO of Rose Group International joins Allison Hartsoe in the Accelerator. Rachel is a leader in the cultural change and innovation, especially when it comes to figure out what makes change stick. Her process sorts out four personality types for change. See if you can identify your type and that of your co-workers and learn how they move through cultural transformation.
"If you think change is just going to suck for three years then you need to update your transformation model." - Dr. Rachel HeadleyPlease help us spread the word about building your business’ customer equity through effective customer analytics. Rate and review the podcast on Apple Podcast, Stitcher, Google Play, Alexa’s TuneIn, iHeartRadio or Spotify. And do tell us what you think by writing Allison at [email protected] or ambitiondata.com. Thanks for listening! Tell a friend!
Hosted on Acast. See acast.com/privacy for more information.
Ep. 107 | Customer-Centric Subscriptions with Trade Coffee’s Mike Lackman
30m · PublishedThis week Mike Lackman, founder of Trade Coffee joins Allison Hartsoe in the Accelerator. Trade coffee believes people don’t just want good coffee, they want a variety of curated quality coffees. Mike believes that while the subscription model used to be more unique, today it is so easy that many businesses use it, sometimes to the detriment of customers. These customers then receive things they don’t need which cause them to be more skeptical of subscriptions. To be customer-centric is to deeply consider the incremental value for the customer and respect the dollars given in return.
"The pipes to create subscriptions are way easier, but running a good subscription model is still really hard." - Mike LackmanPlease help us spread the word about building your business’ customer equity through effective customer analytics. Rate and review the podcast on Apple Podcast, Stitcher, Google Play, Alexa’s TuneIn, iHeartRadio or Spotify. And do tell us what you think by writing Allison at [email protected] or ambitiondata.com. Thanks for listening! Tell a friend!
Hosted on Acast. See acast.com/privacy for more information.
Ep. 106 | Secret Customer Scores with Wharton’s Sarah Toms
20m · PublishedSarah Toms, executive director at Wharton Interactive joins Allison Hartsoe in the Accelerator to discuss a New York Times story about finding your Secret Customer Score. Are these scores a good thing or bad? How do they affect customer-centric thinking and the data behind it? Sarah explores the intersection between company ethics and 3rd party consumer data and comes out with a winning conclusion for all.
"Companies cannot just flick a switch and assume everything this consumer did with different brands is immediately applicable to mine." - Sarah TomsPlease help us spread the word about building your business’ customer equity through effective customer analytics. Rate and review the podcast on Apple Podcast, Stitcher, Google Play, Alexa’s TuneIn, iHeartRadio or Spotify. And do tell us what you think by writing Allison at [email protected] or ambitiondata.com. Thanks for listening! Tell a friend!
Hosted on Acast. See acast.com/privacy for more information.
Ep. 105 | Building the DTC channel with Spindrift’s Calvin Lammers
31m · PublishedHosted on Acast. See acast.com/privacy for more information.
Ep. 104 | 2020 Customer-Centric Predictions
13m · PublishedHosted on Acast. See acast.com/privacy for more information.
Ep. 103 | Customer Tribes with Tim Ash
33m · PublishedHosted on Acast. See acast.com/privacy for more information.
Ep. 102 | 2019 CEA Podcast Directory
22m · PublishedHosted on Acast. See acast.com/privacy for more information.
Ep. 101 | Customer-centric Growth with NakedWines.com
33m · PublishedHosted on Acast. See acast.com/privacy for more information.
Ep. 100 | The Evolution of Customer Analytics at Electronic Arts
27m · PublishedHosted on Acast. See acast.com/privacy for more information.
Customer Equity Accelerator has 129 episodes in total of non- explicit content. Total playtime is 70:56:57. The language of the podcast is English. This podcast has been added on August 24th 2022. It might contain more episodes than the ones shown here. It was last updated on January 31st, 2024 14:22.