Digital Commerce 360 Insights

We've all been there, sitting in a doctor's waiting room, listening to people around us cough and sneeze and wondering if we're going to catch what they've got. But some patients in southwest Michigan, where Spectrum Health operates, got a reprieve from this year's nasty flu bug. In this episode, Spectrum Health chief operating officer Tina Freese Decker shares how the health system's long-term investments in digital health services, such as mobile apps and video-based doctor visits, helped deliver health care to those in need and limit the flu's spread.

In this episode, B2B E-Commerce World editors Paul Demery and Bill Briggs share and discuss their predictions for B2B e-commerce in 2018. The episode digs into the hot topics of the Internet of Things, platform-readiness and the role of the sales team in an increasingly digital world.

We've been in touch with a clutch of retail's top thought leaders asking what their top predictions for the industry are for 2018. In this episode, Rob Garf, vice president of industry strategy and insights at Salesforce Commerce Cloud, shares his predictions. The episode digs into the hot topics of artificial intelligence and voice-driven experiences, and what these developments mean for retailers. 

For more 2018 predictions visit DigitalCommerce360.com.

Children's Health is one of the nation's largest pediatric health care providers, and as vice president of digital health Julie Hall-Barrow is the driving force behind its ground-breaking initiatives to deliver health care services to kids that might otherwise not see a doctor. In this episode Hall-Barrow and Internet Health Management editor Mark Brohan talk about the origination and execution of Children's Health's school- and community-based telehealth programs and the digital monitoring techniques it is using to make sure its patients stay healthy.

Learn more about Children's Health's digital programs at Internet Health Management. Or stay on top of the latest in digital health programs, subscribe to its e-newsletter. 

Online retailers have booked strong holiday sales this season, and in this episode we analyze the sales activity and trends evident during Cyber Week--the Tuesday before Thanksgiving through Cyber Monday (the Monday following Thanksgiving). Providing statistics and analysis is Ken Cassar, vice president and principal analyst at Slice Intelligence. Ken names the week's sales winners and losers, market leaders and challengers, and forecasts what retailers and consumers can expect for the remainder of the holiday shopping season.

Keep up on the season's triumphs and travails by reading Digital Commerce 360's ongoing coverage of the online retail industry, or by subscribing to the daily IRNewslink e-newsletter.

Dr. Robert Pearl, former CEO of Permanente, the largest medical group in the U.S., has a unique vantage point on how much digital and data technology can help transform--or at least improve--how health care is delivered and managed in this country. In this episode Dr. Pearl talks about digital technology's contribution to improved treatments and outcomes for patients and the themes running through his recently published book, "Mistreated: Why We Think We're Getting Good Health Care--and Why We're Usually Wrong." 

Retail companies born online are learning how the strategic use of bricks-and-mortar stores can add value to their business. Retailers including Bonobos, ModCloth, Fabletics, Amazon and others are opening stores as a way to build brand recognition and acquire customers as growth online gets harder, or more costly, to come by. And as editor Zak Stambor learned in reporting the November cover story of Internet Retailer magazine, driving direct sales from stores is a secondary objective for most merchants. 

Learn more on DigitalCommerce360.com/Internet-Retailer.

“We shop for everything else online, why not health benefits?" says Alan Cohen, co-founder of Liazon (now part of Willis Towers Watson), the first private exchange for healthcare enrollment.

In this episode Cohen walks us through the rise of private healthcare exchanges and how they give employees more control over their health coverage. In a conversation with Internet Health Management editor Mark Brohan, Cohen outlines where exchanges and the pricing of health care services are headed, including the use of dynamic pricing and auctions. "I need to have a knee replacement: Bid on it," he says, describing how patients may buy services in the very near future. 

Cohen is the author of "Employee Benefits and the New Health Care Landscape."

This episode tackles the design and service challenges manufacturers, wholesalers and distributors face when selling B2B online. Guests Lauren Freedman of Astound Commerce and Paul Demery of B2BecNews and lead author behind the B2B E-Commerce 300 rankings share their findings and insights on what B2B companies engaged in e-commerce are doing well, and what areas need some work.

More e-retailers in North America run their sites on Magento's e-commerce platform than any other. Magento's gone through many big changes in the two years since it spun off from eBay. In this episode, Magento CEO Mark Lavelle provides an update on these changes, shares what Magento users need to know and the opportunities he sees for online retailers.