AO on Air

One of the best parts of ActiveOps is the collective experience in banking operations. Join this episode of AO on Air, where we interview a wealth of management experience. We sit down and talk operations management with our Australian team members Jane Pretty, Martin Hogg, and Rosalie Spies. Listen in to learn about their experiences with consistency, cost, quality, and overall operations management.
If you are in the Melbourne area, you can learn more about experiences on October 24th in person. Check our website for details. www.activeops.com

Join us for a quick chat with Bhavesh as we discuss the opportunity for ActiveOps customers with new innovations like smart planning, skills analysis, and more. During this interview, you will have the opportunity to meet Bhavesh and get excited about the upcoming Capacity22 conferences in London and Melbourne. A great opportunity to network with your peers at wonderful venues.
You can also learn more about Capacity 22 and ActiveOps at activeops.com.

Join us as we discuss with banking industry leader, Jude Pinto, the potential impact of a recession or economic challenges for large operations. Jude shares his experience in previous recessions and offers advice for managing through turbulent times. Listen in as he explains the details of these key points. 
1. Don't lose sight of your customer-driven process
2. Build for Agility
3. Redefine operations excellence
4. Get ready for a different form of employee engagement
We hope you enjoy this episode of AO on Air and look for more interviews to help you prepare to Do More with Less.
A bit about Jude Pinto:
Jude has been part of the Canadian and Caribbean Financial Services industry for the past 30+ years. He has played senior executive leadership roles in a variety of Retail and Commercial Banking, Payments, Insurance, Technology, Operations, and Finance areas.
Jude has led transformation strategies and programs around industry utility evolution, process, and technology-driven automation, service and customer experience excellence, digital banking, acquisitions and divestitures, new market entries, strategic cost management, business line optimization and technology modernization. You can learn more at
https://jpintoadvisory.com/

For a little different experience in AO on Air. We had the opportunity to interview two customers together recently on AOTv. Because it is a treat to listen to seasoned leaders share their wisdom in operations and coaching the next generation of leaders. We thought sharing this experience would be useful. Please enjoy listening to Christopher Matz from AIG Retirement Services and Tom Frosina from TD Card Services discuss the state of operations management.
www.activeops.com

In this episode of AO on Air, we visit with our three product managers. Ian Carter, Phil Moody, and Peter Cregg. Listen in as they discuss the various highlights and use cases of the ActiveOps product portfolio.
Along with discussing the benefits of ControliQ, CaseworkiQ, and WorkiQ, we introduce a few details of our upcoming conference in London - Capacity 2022.
You can find more information about all of our solutions and Capacity 2022 at www.activeops.com

Ever wonder how a strong partnership works? Join Kevin Lasitz In this episode of AO on Air. We take a detailed look at the technology and commercial elements of the Microsoft and ActiveOps value proposition.
From the tech perspective, we discuss the relationship between ActiveOps and Microsoft Viva, Teams, and Azure.
All of this comes together for our mutual customers, by making it easy to transact for new technologies using the Azure Marketplace or your own MACC commitments. Providing a seamless and connected experience.
We hope you enjoy the discussion and find new ways to enhance your own employee's experience and collaboration. For additional information please check out our Partner page at www.activeops.com .

This episode of "AO on Air" discusses new innovations that deliver opportunities for complex and high-value casework. Financial Crime, Medical Reviews, and Complaints are organizations that are considered specialty operations areas and for too long have fallen outside the typical workforce management solutions capabilities. ActiveOps is happy to announce the new product release of CaseworkiQ. Designed specifically for these heavy casework types of operations, listen as Peter Cregg, Product Director, discusses how this new technology delivers visibility, predictability, and control to new areas of your operations.
Learn more about CaseworkiQ at  https://activeops.com/caseworkiq

Join your team from AO on Air and ActiveOps for a fun interview with Melissa Gagnon from TD Bank, America's most convenient bank. Melissa walks us through how workforce management delivers customer service, employee experience, and performance to the back office operations.
https://ActiveOps.com

The world of work has changed and new dynamics are driving the need for new management practices. One area that is getting a lot of coverage is employee engagement and wellness. Join AO on Air as we discuss this topic with Stuart Pugh, Chief Customer Officer, and Spencer O'Leary, CEO of North America, about this important topic and how leading companies are creating great places to work.
https://ActiveOps.com

Join in an insightful conversation with Client Relationship Director, Martin Hogg, from the ActiveOps APAC team based in Australia. 
Martin does an excellent job describing the transition from fire-fighting operations to truly transforming operational outcomes. Martin describes the benefits to employees, managers, and senior leaders all while providing his own experience in delivering on these results in the real banking world. The key elements of operational change you can take from this interview will be the impact on:
Operations leadership
Enablement
Leader capability
Martin describes the impact of AI/ML on the post-pandemic workplace. His insights give you a hint of how to start the journey of transformation. 
Learn more at www.activeops.com