The Culture Fix® Podcast with Will Scott

After finding a suite of Core Values appropriate to a unique organization, and taking some time to properly describe them, the next step is to give them some life in multiple dimensions. Or, to put it another way, to bring them to life...literally. Each company will be slightly different depending on their culture, and that’s okay!

Most of the time this means giving them an allegorical or literal representation in the real world. This is Postering at its best. Archetypes, real-world examples, and even award trophies are examples of ways to get this done. The important thing is that the Core Values come alive and inspire the people that makeup and drive a company.

Join Dr. Jeremy Weisz once again as he sits down with Will Scott to explore his new book The Culture Fix. Listen in while they explore how to design Core Values in order to bring them to life.

Here’s a glimpse of what you’ll learn:

• [01:49] Designing Core Values: the example of Vircom
• [04:40] How Vircom brings Core Values to life by showcasing employees who live the values in the daily life of the company
• [05:30] Using music to give life to Core Values: the example of SABRE
• [07:00] Postering: Using imagery, and posters to help bring Core Values to life
• [08:50] The benefits of rewarding employees for live the Core Values
• [12:05] How the implementation of Core Values benefits a company overall

Resources Mentioned in this episode

• The Culture Fix

Connect with Will

• About Me
• Culture Czars
• Linked In

It is all to common for the Core Values of a company to be dry and cliche, and not relatable to the unique culture found in each individual organization. After you have taken a look into the inherent culture of a company and discerned the values which have organically developed, the next step is to bring them to life.

The best Core Values, however, are ones that pop. They are more descriptive and actionable and relate to the people who are tasked with living them (see Chapter 2). The goal, in the end, is to have Core Values become second nature, and become an inherent part of the culture of a business or organization.

Dr. Jeremy Weisz once again sits down with Will Scott to explore his new book The Culture Fix. Listen in while they discuss how to bring Core Values to life, using the great example of Lumiere Children’s Therapy.

Here’s a glimpse of what you’ll learn:

• [01:50] The case study in developing Core Values: Lumiere Children’s Therapy
• [03:05] Core Values are most effective when they become second nature
• [05:52] An active Core Value example: “Evolve and Solve”
• [07:45] How long does it take to develop Core Values?
• [09:58] Where to start when crafting Core Values

Resources Mentioned on this episode

• The Culture Fix

Connect with Will

• About Me
• Culture Czars
• Linked In

Developing Core Values is an incredibly important step in building a successful company, as listeners and readers here well know. But what is the best way to go about creating them? It is tempting to throw together some inspirational quotes and archetypal motivational cliches, but those don’t speak directly to the particular culture and people who make up each individual organization.

Indeed it is that localized culture from which Core Values should grow. Chapter 2 of The Culture Fix explores how companies can look to their best talent to discern their Core Values.

Dr. Jeremy Weisz sits down once again with Will Scott to discuss Will’s new book The Culture Fix. Join them as they discuss how to develop the Core Values of an organization, using as an example the company SABRE and Fred the Lumberjack.

Here’s a glimpse of what you’ll learn:

• [01:45] What does Will mean by “Discern”?
• [02:42] Why it’s important to have descriptive Core Values: the example at SABRE with Fred the Lumberjack
• [06:30] Discerning Core Values by finding the great aspects of the culture which already exists in your best employees

Resources Mentioned in this episode

• The Culture Fix

Connect with Will

• About Me
• Culture Czars
• Linked In

Dr. Jeremy Weisz sits down once again with Will Scott to discuss the origins and inspiration for Will’s new book The Culture Fix. In this episode, Will and Jeremy highlight some bad examples of Corporate Culture, as well as discuss the importance of keeping your list of Values short and to the point. They also show that even families can benefit from Core Values!

Here’s a glimpse of what you’ll learn:

• [02:00] Core Values gone wrong: The example of Wells Fargo
• [04:40] Leadership is required to truly implement Core Values
• [06:15] Core Values need to be succinct
• [07:50] Even families can benefit from Core Values
• [09:20] The cautionary tale of Uber
• [10:49] How Lyft has built a better Culture
• [13:41] Culture can give meaning not only to employees but even to management

Resources Mentioned in this episode

• The Culture Fix

Connect with Will

• About Me
• Culture Czars
• Linked In

In this episode, Dr. Jeremy Weisz sits down with Will Scott to discuss the origins and inspiration for his new book The Culture Fix. Join them as they go over what Will means by bringing Core Values to “life”, how his upbringing influenced his career choices, and how the implementation of well-crafted Core Values can affect current employees.

Here’s a glimpse of what you’ll learn:

• [01:29] What Inspired Will to dedicate his life to Corporate Culture
• [03:50] How growing up in Zambia shaped Will’s life
• [04:40] Will remembers when the implementation of Core Values let to an employee self-selecting for termination
• [06:50] Bringing Core Values to “life”

Resources Mentioned in this episode

• The Culture Fix

Connect with Will

• About Me
• Culture Czars
• Linked In

Today’s topic will make us realize why a valued culture is more impacting in the lives of the employees in relation to how they live up to the company's culture. Companies as an entity can survive with having core values alone but why is it that valued culture must play an important role in shaking the companies to their roots?

Our guest in today’s show will bring us this enlightenment as she defines corporate culture in a whole new level. Let us all welcome Kitsa Antonopoulos, the successful founder and CEO of Lumiere Children’s Therapy. Let us all be inspired by this leader’s heartwarming success story from starting out a small company and turned it big, simply by being guided by the core values of the company she has established.

Being in the company of children led her to the decision to choose core values that would make every person inside the company be as free spirited and fun loving like kids. She will share with us the different set of core values their company believes in that makes it different from other child care companies and how they managed to sustain it through the years. Let us all be guided with the beautiful advices she will be sharing with us that are quite on point and outright sensible.

In this episode, you will learn:

1:35 – How Lumiere started out as a company

3:50 – What is corporate culture

5:58 – The culture in Lumiere – positive, happy, collaborative, upbeat, busy

8:59 – Lumiere’s core values – Believe, Connect, Teach and Learn, Have Fun

10:10 – How Lumiere arrived with their core values

21:50 – Kitsa shares her personal experience about a culture that doesn’t fit her

personality and its impact on her

26:18 – Kitsa’s favorite story about the practice of core values

28:46 – Advice to listeners

Resources:

• LumiereChild.com
• CultureCzars.com

Connect with Kitsa:

• Facebook
• Instagram
• Website

Connect with Will:

• LinkedIn
• Website

Dan Heurtz is CEO of HiRise Hospitality, a hospitality company which brings hotels to smaller, developing towns in the Midwest. A true, lifelong entrepreneur, Dan has been self-employed since he was 18.

Dan is also a certified EOS Implementer with around 20 clients. Dan helps his clients achieve the vision they seek for their company through a proven roadmap to success.

Here’s a glimpse of what you’ll learn:

• [03:42] What does Culture mean to Dan?
• [13:51] Speak your Truth and other Core Values
• [30:20] What to do when someone does not fit the Core Values

Resources Mentioned on this episode

• Dan Heurtz
• EOS Process

Connect with Will

• About Me
• Culture Czars
• Linked In

Tony Mirchandani is CEO of RTM Associates, an engineering consulting firm with licenses in all 50 states. Tony has 15 years of experience in management while working in the field of engineering consulting. He has been honored for his work on multiple occasions, including making the cover of Inc. magazine and was listed as one of the Who’s Who of Executives and Professionals in Lexington.

RTM Associates is a company which relies on a strong set of core values which works in conjunction with the culture of the company to provide a customer focused approach to company practices.

Here’s a glimpse of what you’ll learn:

• [02:08] The environment of Corporate Culture
• [08:11] The implementation of RTM Associates’ core values
• [19:06] The benefits of a strong Corporate Culture

Resources Mentioned on this episode

• Tony Mirchandani
• Linkedin
• RTM Associates

Connect with Will

• About Me
• Culture Czars
• Linked In

Bejan Douraghy is the founder and CEO of Artisan Talent, a staffing agency which Bejan started in the Chicago area in 1988 when he was 25. The company tripled in size in just three years, and was recognized by Inc. magazine as one of the fasted growing magazines in America at the time.

Artisan Talent went on to be recognized by a myriad of awards and publications including Forbes and Entrepreneur. In 2018 Artisan Talent made the lists of Best Talent Satisfaction and Best Client Satisfaction from Inavero & Career Builders.

Here’s a glimpse of what you’ll learn:

• [01:28] What is Artisan Talent?
• [10:53] What it means to “Inspire Better Lives”
• [26:39] How culture affects the bottom line

Resources Mentioned on this episode

• About Bejan
• Artisan Talent
• Bejan Douraghy

Connect with Will

• About Me
• Culture Czars
• Linked In

Dee Robinson is the founder, CEO, and President of Robinson Hill, a concession management company based in Chicago. Dee Robinson is a leader in the Chicago business community, and has been honored with the 2017 Business Leader of Color award.

Robinson Hill is a culture development company which aims to elevate the top brands in the dining and retail environments with a focus on a superior customer experience at the point of sale. Robinson Hill is named in honor of Dee’s mother, Helen Hill, whom Dee Robinson has looked to as an inspiration for her life and work ethic.

Resources Mentioned on this episode

• Robinson Hill
• Linkedin

Connect with Will

• About Me
• Culture Czars
• Linked In