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Customer Success Australia Meetup
by Sam Quirke & Simon TrenkerCustomer Success Australia is focused on connecting the Australian based Customer Success community to foster a culture of support, learning and growth. Join us via: LinkedIn: https://www.linkedin.com/company/customer-success-australia-meetup/ Join the conversation - CSA Community Group: https://www.linkedin.com/groups/9206291/ YouTube: https://www.youtube.com/channel/UCuUyJ9m-iAq5pRFSsktcNaQ
Copyright: Sam Quirke & Simon Trenker
Episodes
Meetup #6 Practical Applications for Customer Health Scoring with Charles Connell
51m · PublishedMeetup #6: Practical Applications for Customer Health Scoring with Charles Connell.
What does Health Scoring best practice look like?
In this session, Charles explored
- What is a customer health score and what does 'good' look like
- Collecting the right data - Health score inputs
- How to get started; configuring and measuring health scores
- Using Health Scores to reduce risk/create opportunity
Tell us about yourself:
"I am currently the co-founder of Userlot - helping SaaS companies reduce churn and increase expansion revenue by building happy, loyal customers. I co-founded Social Pinpoint (acquired/ exited 2019) - a global leader in online engagement software.
Millions of people across the world have used our tools to get involved in decisions that directly affect their lives."
A big thank you to Charles for donating his time to contribute his expertise to the Australian Customer Success Community!
Charles Connell: https://www.linkedin.com/in/charlesco...
Customer Success Australia homepage: https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true
Meetup #5 - CX Metrics - Customer Success Australia Meetup
59m · PublishedRecorded 26th August 2022.
Customer Success Australia welcomes you to our next Meetup! We will be diving into all things CX Metrics with some great panelists. NPS…CSAT…CLV…CES…you’ve heard them all before, but how can you get these metrics to work for you to help drive value for your customers? Join us to find out, enjoy some insightful discussion, Q&A and make new connections.
Meetup #3 - Developing Account Success Plans (10th November 2021)
51m · PublishedThis Meetup was in partnership with SuccessCOACHING. Find out more about their great training offering at https://successcoaching.co/
Customer Success is a journey and the road to success is always under construction. Learn the benefits of a strategic approach to account planning and come away with the knowledge and skills to develop a Success Plan that delivers.
Join us at Meetup #3 to hear from Andrew Marks, Co-Founder and COO of SuccessCOACHING, on developing success plans for your customers.
Andrew has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction.
https://www.linkedin.com/in/andrew-successhacker/
Meetup #2 - CS and Selling (1st September 2021)
53m · PublishedCalling all Australian Customer Success Professionals - Meetup #2 is locked in and fast approaching! This will be available both online and in-person. We listened to your suggestions from our last event which questioned the role that Customer Success plays in up-selling, cross-selling or simply leading renewal discussions.
Where does Customer Success sit in talking ‘all things money’ with customers?
We have three great CS leaders joining us on the panel!
Emma (Hannig) Urli
Director of CX (APAC) at Yellowfin BI
https://www.linkedin.com/in/emma-urli/
Brendan Tremble
Principal Consultant at CX LOOP
https://www.linkedin.com/in/brendan-tremble/
Marlon Herft
Director, APAC Customer Success at Udemy
https://www.linkedin.com/in/marlonherft/
Welcome! Introducing the CSA Podcast
1m · PublishedWelcome to the Customer Success Australia Meetup.
Meetup #1 - The State of CS in Aus (17th June 2021)
55m · PublishedCustomer Success Australia is excited to invite you to our event on the 17th of June. Join us to hear from a panel of CS leaders as we break down the State of CS in Aus. A great opportunity to connect with fellow CS professionals - we look forward to seeing you there.
Panelists:
Mark Woodward - Microsoft 365 Evangelist and Customer Success Leader at Engage Squared
https://www.linkedin.com/in/woodrowmark/
Abi Goodfellow - Manager, APAC Customer Success at Deputy
https://www.linkedin.com/in/abi-goodfellow/
Tas Fountis - Manager, Customer Success at MYOB
https://www.linkedin.com/in/anastasia-fountis/
Customer Success Australia Meetup has 6 episodes in total of non- explicit content. Total playtime is 4:32:47. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on March 26th, 2024 22:20.