It looks like this podcast has ended some time ago. This means that no new episodes have been added some time ago. If you're the host of this podcast, you can check whether your RSS file is reachable for podcast clients.
DMA Contact Centre Council Podcasts
by DMA Councils‘Your Call is Important to Us,’ a podcast series by the DMA’s Contact Centre Council, promotes the value of the contact centre within a business by commercialising and humanising it. Aiming to identify, shape, reinforce, and share best practices, learn what works from hosts’ and guests’ experiences, as well as keep abreast of trends to see where the industry is headed.
Copyright: DMA Councils
Episodes
E1 Part 2: Coronavirus’ Impact on Contact Centre Technology
23m · PublishedIn our latest episode, you will discover:
• Remote onboarding: Listen to how our guest Danny Singer, Founder & CEO, Noetica remotely trained 100 contact centre agents based in South Africa.
• Benefits of remote working for contact centres
• How home working contact centres can maintain the human touch for its agents
E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)
30m · PublishedDMA Contact Centre Council Podcasts has 2 episodes in total of non- explicit content. Total playtime is 53:48. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on March 26th, 2024 12:44.
