E1 Part 2: Coronavirus’ Impact on Contact Centre Technology
23m
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DMA Contact Centre Council Podcasts
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In our latest episode, you will discover:
• Remote onboarding: Listen to how our guest Danny Singer, Founder & CEO, Noetica remotely trained 100 contact centre agents based in South Africa.
• Benefits of remote working for contact centres
• How home working contact centres can maintain the human touch for its agents
The episode E1 Part 2: Coronavirus’ Impact on Contact Centre Technology from the podcast DMA Contact Centre Council Podcasts has a duration of
23:24. It was first published
More episodes from DMA Contact Centre Council Podcasts
E1 Part 2: Coronavirus’ Impact on Contact Centre Technology
In our latest episode, you will discover:
• Remote onboarding: Listen to how our guest Danny Singer, Founder & CEO, Noetica remotely trained 100 contact centre agents based in South Africa.
• Benefits of remote working for contact centres
• How home working contact centres can maintain the human touch for its agents
E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)
Hear how the use of new technology in call centres has helped transition people to home and remote working during the pandemic. Our guests will discuss the broader trends and changes that have been seen and explore what challenges may remain.Analise the...