Finding Water with ServiceNow

Join host Lisa Wolfe and guest Damien Davis, ServiceNow Service Operations Senior Leader in the latest episode of Finding Water.

Damien shares his advice and best practices on how to land successful digital transformations after working for years with global enterprises to guide them on their journey.

Damien and his team have been innovating solutions to help organizations move from manual processes to self-healing IT.

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Get beyond the Generative AI hype with host Lisa Wolfe and Sean Hughes, AI ecosystem Director and AI expert at ServiceNow.  Lisa and Sean discuss the amazing potential and the risks of transforming the enterprise with Generative AI.

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Host Lisa Wolfe speaks to Kelley Steven-Waiss, Head of Workforce Innovation Products for ServiceNow.  Having experience as a CHRO, CEO and Founder, Kelley shares how she and her team transformed the employee experience with digital solutions that support workforces who work from anywhere and identify employees untapped skills and talent.  Kelley shares the essential CHRO priorities needed today and how we all need to be comfortable with ambiguity as a required skill in today’s global environment.

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In this episode Lisa Wolfe speaks with ServiceNow’s CIO Chris Bedi on how the Digital Transformation efforts he and his team are leading help ServiceNow and ServiceNow’s clients turn on a dime when waves of unexpected change roll in.

Listen here:

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In this episode of Finding Water – Conversations with Digital Transformation champions, Lisa Wolfe is joined by Dor Juravski, a Principal AIOps Architect, at ServiceNow.  Dor clearly explains how and why Predictive AIOps is a game changer for transforming IT Operations by predicting and preventing issues before they impact users or the business.

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In this episode Lisa Wolfe speaks with ServiceNow’s Client Executives Judy Biondo and Joe Fox who share best practices on how they guide global enterprises to achieve successful employee and IT digital transformation and how you can do the same.

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Join Conversations with hands on Digital Transformation Champions and gain key insights from leaders who have transformed their companies and organizations.  Join your host Lisa Wolfe and Digital Transformation Leaders:  Penelope Prett, Accenture’s CIO and ServiceNow Digital Transformation Leaders who have led the transformation of IT, Customer, Employee experiences and more.

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In this episode of Finding Water, Conversations with Digital Transformation Champions:  Lisa Wolfe speaks with Mary Johnston Turner, Vice President of the Future of Digital Infrastructure at IDC.   Mary shares IDCs research on how the most successful organizations going forward will be those who focus on transforming their operational environments, making use of AI and automation, are policy driven, and give both business and IT consistent access to data from a common source of truth.   IDC’s research confirms that while the shift of workloads to the cloud continues 90% of the enterprises interviewed will continue to have workloads on premise while pivoting  to more intelligent, autonomous, and predictive digital infrastructure.

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Finding Water Episode 6:  Host Lisa Wolfe speaks to digital transformation champion Steve Emerson Advisory Solution Architect IT Transformation for ServiceNow

.  Steve shares his personal journey and best Digital Transformation practices focused on the most important critical success factor:  a solid IT foundation for a successful Digital Transformation, the CMDB and Visibility.

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Host Lisa Wolfe speaks to digital transformation champion Dean Robison, Senior Vice President Customer Service and Support at ServiceNow.  Dean shares his personal journey,  best practices and hands-on advice for transforming the customer experience at ServiceNow.  Dean underscores the connection of how a great  employee experience translate directly to delivering an outstanding customer experience. 

15 minutes

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