ServiceNow Podcasts

Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year.

Topics

• 00:00 Welcome/Intro
• 02:35 What the advocates are doing
• 15:44 Dos and Don'ts for Knowledge
• 24:00 What we would attend if we could
• 34:01 Outro

Links

• Advocate content

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Join Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with Servicenow.

From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day.

Listen now to hear more about specific ServiceNow Gen AI features and how every persona can benefit.

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Join Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy.

Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it to life?

Join us now to find out how ServiceNow can help you execute for success.

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On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out the importance of curiosity in technical organizations for seeking knowledge and gathering information.

Guest -
Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow

Host -
Bobby Brill, Senior Multimedia Producer

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Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology.

With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success.

Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.

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As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos

Topics

• 00:00 Welcome/Introductions
• 12:18 Why demos?
• 14:25 The audience
• 17:19 Good demos vs bad demos
• 21:08 Preparation planning
• 28:21 Delivering the demo
• 30:53 After the demo
• 34:32 Contact info
• 35:33 Outro

Links

• Anoosha Garimella
• Amit Kumar

Highlights

• Who - Know your audience size, their depth on the subject, and their expectations
• When - Know your time allotted and shoot for 10-20% less time to allow for Q&A
• Why - Understad the purpose/objetive of the demos
• What - Know the subject you are expected to demonstrate
• Where - Determine if your demo is being delivered remotely in-person, the venue location, etc.
• How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on.
• Practice, practice, practice and follow up!

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On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology.

Guests - Roberto Bacci, Midam Kim, Ryan Dux

Host - Bobby Brill

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Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey.

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

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Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.

Topics

• 00:00 Welcome
• 01:21 Intros and Thoughts on Washington DC release
• 04:31 Thoughts on AI
• 07:16 ServiceNow career storiees
• 12:29 Advice for people starting their ServiceNow journeys
• 15:41 Outro

Links

• Video: Full keynote

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Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead.

Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to achieve business benefits.

Listen now to find out what topics are top of mind for our experts as they look forward.

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