GlideChat

In this episode of GlideChat, Brett Karl, VP of Solution and Alliances at GlideFast, sits down with Guillaume Seynhaeve, VP of Alliance and Marketing at 3CLogic, to dive deep into the transformative world of AI-powered contact center solutions integrated with ServiceNow. Discover how 3CLogic's innovative approach not only enhances customer and employee experiences but also seamlessly integrates with ServiceNow to optimize operational efficiencies and drive significant ROI. From the fascinating origins of 3CLogic to its role as a trendsetter in cloud-hosted services, this conversation sheds light on leveraging AI to revolutionize contact centers and adapt to industry-specific needs.

Join hosts Joshua Young, SVP of Solutions Consulting and Innovation at GlideFast, and Paul Grupe, VP of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat, where they delve into the latest innovations and trends in the ServiceNow ecosystem. From AI-driven support solutions to procurement streamlining, discover valuable insights and firsthand experiences shared by seasoned experts. Plus, discover the secrets behind GlideFast's renowned culture and customer success stories firsthand.

Join Jacob Benker, Vice President of Professional Services at GlideFast, and Chris Tessier, Director of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat and discuss the latest developments in the ServiceNow ecosystem. The discussion highlights advancements in core platform areas like service mapping and event management, and anticipates upcoming features in the Washington release. Discover how ServiceNow's GenAI is set to revolutionize predictive analytics, enhancing incident management and event correlation for proactive problem-solving. Looking ahead to the Knowledge conference, Benker and Tessier share their excitement for engaging discussions and driving value for customers.

GlideFast CEO Mike Lombardo joins Pitchfire CEO Ryan as they delve into the world of high agency in sales and prospecting. From creative outreach tactics to crafting unique pitches, discover how embracing high agency can revolutionize your approach to business development. Whether you're navigating the ServiceNow ecosystem or venturing into new territories, learn how to infuse your brand with a distinct flavor that resonates with your audience and sets you apart in the competitive landscape of modern business.

In this episode of GlideChat, Mike Lombardo, CEO of GlideFast, and Beau Bramlet, Sr. Director / Principal Architect ServiceNow at Northwestern Mutual, delve into the intricacies of navigating digital transformation with ServiceNow. From leveraging the power of AI to ensuring data quality, they explore the essential steps for organizations to prepare for the future. They also discuss the unique hybrid model for service delivery, blending in-house expertise with strategic partnerships to drive innovation and efficiency. Tune in to discover how ServiceNow is revolutionizing workflows and empowering businesses to achieve their objectives seamlessly.

Join Mike Lombardo, CEO and founder of GlideFast, as he welcomes Jonathan Else, Director of Solution Consulting for EMEA, in this episode of GlideChat. Together, they explore the dynamic world of ServiceNow, discussing its expansive capabilities and the endless opportunities it presents. From the latest developments to future prospects, they share insights and experiences, reflecting on their own journey within the industry. Discover how Glide Fast continues to set the standard, driven by passion, expertise, and a relentless commitment to excellence in the ever-evolving realm of ServiceNow.

In this episode of GlideChat, Michael Lombardo, CEO of GlideFast Consulting, and Chuck Tomasi, Senior Developer Advocate at ServiceNow, dive into the evolution of ServiceNow from its early days to its future trajectory. They discuss the drive towards enhancing efficiency through low-code technologies, the potential of generative AI, and the importance of community engagement. Chuck shares insights on the need for a developer sub-brand within ServiceNow and reflects on the platform's potential to revolutionize event coordination. They explore the profound impact ServiceNow has had on various sectors, including emergency response, and speculate on the platform's future in addressing societal challenges. Join them as they envision the possibilities for ServiceNow in the years to come.

In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes Adam Godfrey, Managing Director at GlideFast (EMEA), who stands as a key figure in spearheading GlideFast's presence in Europe. In this engaging conversation, they explore Adam's journey from Boston to London. The discussion delves into leadership philosophies, with Adam sharing his views on what makes a great leader. Learn about Adam's commitment to personal and professional development, the importance of being coachable, and the value of providing constructive feedback. Gain valuable insights into the world of ServiceNow, technology trends, and the exciting possibilities in the evolving landscape.

In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes David Caldwell, ServiceNow Area Vice President of Solution Consulting, as they dive into a conversation filled with insights, experiences, and the latest trends in the world of ServiceNow. The conversation delves into the transformative power of ServiceNow's AI solutions, particularly in enhancing workforce productivity. As the conversation unfolds, Michael and David express their excitement about the future of ServiceNow, anticipating industry-specific solutions like GenAI and the positive impact it will have on businesses.

In this episode of GlideChat, CEO Michael Lombardo welcomes a distinguished guest, Mike McShane, Director of Alliances for US Commercial and Enterprise Markets at ServiceNow. Join the conversation as they delve into Mike's role, strategies for strengthening partnerships, and the dynamic landscape of the tech industry. Gain valuable insights into alliance management, career growth, and the collaborative efforts that drive success. If you're interested in the world of alliances and enterprise markets, this episode offers a unique perspective from a seasoned professional in the field.