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Improving Customer Experience
by Lynn HunsakerClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
Copyright: Copyright 2019 Lynn Hunsaker
Episodes
10 Tips for Customer Experience Innovation
13m · PublishedAny innovation needs to be a winner in customer experience, or it will be short-lived. Here are 10 essential steps to hitting the mark. See Customer Experience Radio Show , Customer Experience Optimization :, and Customer.ology.com . (13:54)
Proactive Customer Experience: Cisco's Anu Ranganath
12m · PublishedInterview with Anu Ranganath, Cisco Systems Global Customer Engagement Program Manager for Quality Initiatives. Definitions and examples of Customer Experience, Brand Promise, Customer Touchpoints and Loyalty Value. From www.blogtalkradio.com/customerexperience. Related information at Customer Experience Optimization : Sign-up for ClearAction newsletter . (12:59)
Customer Retention Begins With Trust
18m · PublishedTrust is the foundation for long-term productive customer relationships. Customer involvement is essential, yet prevention of customer hassles is even more important. See presentation slides at http://www.slideshare.net/clearaction, and blog at Customer Experience Optimization : Customer Experience Optimization for related resources. (18:37)
Why Internal Branding is Central to Customer Experience Management
4m · PublishedWhy is it that only 12% of customers judge specific leading suppliers as extremely customer-centric? Internal branding is a multi-faceted cultural journey guiding everyone company-wide in managing their personal impact on customer experience. From the blog Customer Experience Optimization: Delivering Your Brand Promise http://clearaction.biz/blog. (4:09)
Do the Whole Job for Customer Experience Success
3m · PublishedWhether you’ve got external or internal customers, they expect you to ‘do the whole job’! Do the whole job and you’ll enjoy more secure customer relationships. You’ll benefit not only in the short-run, but also in the long-run as you build customer equity, lifetime value and reliable profit streams. From the blog Customer Experience Optimization : (3:40)
What IS Customer Experience?!
4m · PublishedYou probably hear lots of “customer …” phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related. Includes in-depth definition of CEM - customer experience management. From the blog Improve Customer Experience http://customer.ology.com. (4:51)
5 Keys to Employee Engagement for Customer Experience
4m · PublishedIf CEM execution is broken, examine the foundation rather than fill potholes. Gain company-wide cooperation for customer experience strategies. From the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (4:48) -- Sign-up for ClearAction Customer Experience Optimization :
Everybody Has a Customer
2m · Published"What everyone in a company does can be reduced to one of two functions: to serve the customer or serve someone who does." (Quote from Dr. W. Edwards Deming). From the blog Customer Experience Optimization : (2:56)-- Sign-up for ClearAction Newsletter .
Measure Customer Value the Customer's Way
3m · PublishedCustomers automatically use 50 or more metrics for any customer experience. We may be re-inventing the wheel as we strive to come up with customer metrics that spell success. From the blog Customer Experience Optimization : (3:14) - Sign-up for ClearAction Newsletter .
Customer Experience Metrics Tips: Part 2
4m · Published2 essential tips for keeping any initiative on track: #3 Predictive, #4 Sustained. From the blog Customer Experience Optimization : (4:54) - Sign-up for ClearAction Newsletter .
Improving Customer Experience has 71 episodes in total of non- explicit content. Total playtime is 6:14:42. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on August 24th, 2023 10:50.
