In Process Podcast

In this episode, Trusted Counsel’s Evelyn Ashley and John Monahon speak to Senior Counsel, Tom Wardell who joined the firm in early 2018. Additionally, Tom was president and CEO of Versyss from 1988 to 1993. Versyss was a provider of computer systems for small businesses and based in Boston and Los Angeles. It was the largest provider in the United States for the physician practice and credit union industries and one of the top-three providers for the construction and building-supply industry. Tom’s experience with buying and selling Versyss gives him unique insight and practical understanding of our clients’ businesses and the operating problems and issues they face. We’re pleased to share with you our in-depth interview with Tom Wardell.

During the course of the podcast, CEOs, business owners, and C-level executives will learn:

• The biggest challenges Tom faced when he bought the business
• What prompted him to start wearing bow ties (it started when he bought the business!)
• How he got the business out of the black in 60 days
• Advice for CEOs or first-time entrepreneurs looking to sell a business

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone. Did you enjoy this episode? Are you a regular Trusted Counsel podcast listener? We want to hear from you! Share your thoughts on the podcast or call out your favorite episode by leaving us a rating on iTunes. It takes less than five minutes, but can significantly impact future programming. Interested in being a guest on our show? Email our show producers at [email protected] for more information.

Trusted Counsel’s Evelyn Ashley and John Monahon speak to Susan Grossman of Rainlight, a boutique product design studio in London and Los Angeles. Rainlight’s talented team of industrial designers create products in all areas of architecture and design that include,; carpeting, lighting, furniture, and very technical curtain wall systems. Despite being a small team of six employees, Susan’s passion for product design and vision, along with her partner’s talent for creativity, has propelled the international practice of Rainlight to have clients in Europe, Asia, and North America. Susan explained to us during the interview, “We’re part lab, part workshop and part studio.” 

During the course of the podcast, CEOs, business owners, and C-level executives will learn:

• About Susan and her background (which is not in architecture nor design)
• Rainlight's approach to working with clients in terms of "the process" for product design
• Susan's biggest challenge with running a business
• Rainlight's business priority of the year
• Susan's words of wisdom for show listeners

Trusted Counsel’s Evelyn Ashley and John Monahon speak to Liz Harvey, CEO of Island Windjammers. Island Windjammers provides cruises in the Eastern Caribbean to seasoned travelers who’d likely gawk at the idea of booking a trip aboard an overcrowded massive cruise line where the activity of choice is rock climbing on the massive wall on the deck. Instead, guests on any of the three Island Windjammer’s ships; the Diamant, Sagitta, or the Vela, happily spend their recreational dollars for the experience of smaller sailing ships (10 – 26 guests), visits to smaller islands in the Caribbean, exploring quaint villages, and having more typical ship activities such as snorkeling and hikes. 

During the course of the podcast, CEOs, business owners, and C-level executives will learn:

• What led Liz Harvey to form Island Windjammers
• Her best tactic for marketing the business
• How she’s able to manage her team virtually from the United States
• Her experience with fundraising and taking advantage of Rule 506(c)
• How she managed to solidify her business when 2017 hurricanes hit hard and nearly decimated her ships and the business

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now of Google Play to receive this episode as well as future episodes to your smartphone. Did you enjoy this episode? Are you a regular Trusted Counsel podcast listener? We want to hear from you! Share your thoughts on the podcast or call out your favorite episode by leaving us a rating on iTunes. It takes less than five minutes, but can significantly impact future programming. Interested in being a guest on our show? Email our show producers at [email protected] for more information.

If you are a U.S. business providing goods or services to individuals and businesses in the EU, then you shouldn’t delay in undergoing a thorough review of how you access, store and use data.

In this podcast episode of In Process: Conversations About Businesses in the 21st Century, Trusted Counsel’s Evelyn Ashley and John Monahon speak to Michael Jones, Attorney at Trusted Counsel whose practice specializes in privacy, compliance and technology licensing. Michael discusses the latest developments in easy to understand terminology regarding the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and data privacy in the United States.

During the course of the podcast CEOs, business owners, and C-level executives will learn:

• The difference between the GDPR and the CCPA

• What questions businesses should be asking themselves regarding the GDPR

• Internal steps a business should take right now to become compliant

• Expert legal advice for organizations that are reviewing their data privacy policies and procedures and their compliance risks
• Commentary regarding the future of data privacy in the U.S.

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone. Did you enjoy this episode? Please give us a review and share this episode with anyone that you know might benefit from this episode.

In this first episode of a new series titled “Pithy Conversations with CEOs,” Trusted Counsel’s Evelyn Ashley and John Monahon speak to Moira Vetter, CEO and Founder of Modo Modo Agency, an award winning creative marketing firm with deep experience in B2B and complex go-to-market challenges.

Moira is a weekly contributor of Forbes and the author of AdVenture, An Outsider’s Inside View of Getting an Entrepreneur to Market. She is a past president of American Marketing Association, a founding member of a social change action tank, and she serves on Zoo Atlanta Leadership Council.

During the course of the podcast CEOs, business owners, and C-level executives will learn:

• What led Moira to form Modo Modo
• Why Modo Modo's company culture of high performance works
• What's changing in the CEOs role as she approaches a milestone birthday
• Her aggressive plans to grow the agency
• Moira's advice for new CEOs

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now of Google Play to receive this episode as well as future episodes to your smartphone. Did you enjoy this episode? Please share with one or two people that would benefit from the episode. Interested in being a guest on our show? Email our show producers at [email protected] for more information.

This week on In Process: Conversations about Business in the 21st Century,(Trusted Counsel’s bi-weekly podcast show) hosts Evelyn Ashley and John Monahon of Trusted Counsel are joined by Jonathan David Lewis, a branding and strategist expert and the author of Brand VS Wild: Building Resilient Brands for Harsh Business Environments.

During the course of the podcast business owners, C-level executives and entrepreneurs will learn about:

• What prompted Lewis to write a book
• Discussion of “the new economy”
• Commentary regarding disruption in organizations
• How to find your focus at work

Stream the conversation in its entirety in the player below, or download it to your mobile device via iTunes. Don't miss a single episode, subscribe to our show "In Process Podcast" on iTunes to receive this episode as well as future episodes to your smartphone.

Did you enjoy this podcast? Please give us a review and share with one or two people you feel would benefit from this episode. Want to be featured on our show? Email us at [email protected]

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Judith Glick-Smith, Ph.D. She is the author of Flow-Based Leadership: What the Best Firefighters Could Teach You About Leadership and Making Hard Decisions. She is also the founder and CEO of MentorFactor, Inc. and is the Executive Director of The Center for Flow-based Leadership. She is a recognized expert on flow-based decision making and flow-based leadership.

“Flow promotes productivity and people who are able to work in flow are five times more productive,” she says. “Flow is that feeling you get when you’re doing what you love. You kind of lose your sense of time. You’re concentrating on the task at hand, to the exclusion of everything else around you, some people call it being in the zone, it’s the same thing.”

During the course of the podcast, entrepreneurs, business owners and C-level executives will learn:

• The concept of flow and why it's so important
• Characteristics of flow
• The idea of making better leadership decisions when you and your team are in a flow state
• What you can do right now to maximize your flow state

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone. Would you like to be a guest on our show? Email us at [email protected]

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” Managing Partner, Evelyn Ashley moderated a panel discussion (which was audio recorded on site) on learning about the process and benefits about certifying a woman owned business. Trusted Counsel, a corporate and intellectual property law firm is a certified woman owned business. The panelists were; Roz Lewis, President and CEO of the Greater Women’s Business Network®(GWBC®) the Southern Region’s certifying organization for the Women’s Business Enterprise Counsel (WBEC) and Deb Mackins who serves on the GWBC® and is Georgia Power’s representative to GWBC® from their Supplier Diversity and Development Department. Deb provides her insight from the perspective of a company that utilizes certified women owned businesses for services.

This panel discussion was open to the public in Atlanta and registration was required. The event was sponsored by Trusted Counsel and Aprio in Atlanta, GA. The event was organized by Launchpad2X, an intensive boot camp and master class program that focuses on what women entrepreneurs need to break through confidence barriers, achieve goals, and manage growth.

About Trusted Counsel: Trusted Counsel provides seasoned, practical and confidential legal services for businesses. We are a corporate and intellectual property law firm dedicated to serving the unique needs of companies, investors and legal departments. Our focus is to guide and empower you with exceptional legal counsel, knowledge and tools that lead to practical, informed business decisions.

About Aprio: Since 1952, clients throughout the U.S. and across more than 40 countries have trusted Aprio for guidance on how to achieve what’s next. As a premier, CPA-led professional services firm, Aprio delivers advisory, assurance, tax and private client services to build value, drive growth, manage risk and protect wealth. With proven expertise and genuine care, Aprio serves individuals and businesses, from promising startups to market leaders alike.

During the course of the podcast, entrepreneurs, women business owners and C-level executive will learn:

• About the certification process
• The difference between a woman owned business and a woman owned businesses that is certified
• Resources and information to help develop a woman owned business or a minority business
• What to do once your business gets certified

To learn more about The Greater Women’s Business Council and their certification process, programs and resources, visit their website at www.gwbc.biz

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.

We all know that call centers have some of the highest turnover rates for a given industry, 29 percent in fact (according to a 2016 Contact Decision Makers’ Guide). This figure is significantly higher than the 10% benchmark that most businesses and/or industries regularly aim for. Meet entrepreneur Craig Handley, a call center co-founder who is defying the grim industry statistics. With persistence and a lot of dedication, this modern, proud, and very humble entrepreneur has not only grown his call center business from 20 agents to over 1,000 (in both the US and Mexico), but also, he’s managed to significantly reduce turnover rates by implementing a very unconventional approach.

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Craig Handley, co-founder of ListenTrust, an industry leader for English and Spanish Language call center services in the United States and Mexico.

During the course of the podcast, entrepreneurs, business owners and C-level executive will learn:

• How Craig went from call center agent to building his own world class call center
• Culture building strategies that work
• Why Craig trains his employees to quit!
• How he saved his company from the brink of bankruptcy
• Advice for failing businesses

Want to learn more about ListenTrust and their approach to outsourced call center services? Visit their website at http://www.listentrust.com/

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.

We all know that call centers have some of the highest turnover rates for a given industry, 29 percent in fact (according to a 2016 Contact Decision Makers’ Guide). This figure is significantly higher than the 10% benchmark that most businesses and/or industries regularly aim for. Meet entrepreneur Craig Handley, a call center co-founder who is defying the grim industry statistics. With persistence and a lot of dedication, this modern, proud, and very humble entrepreneur has not only grown his call center business from 20 agents to over 1,000 (in both the US and Mexico), but also, he’s managed to significantly reduce turnover rates by implementing a very unconventional approach.

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Craig Handley, co-founder of ListenTrust, an industry leader for English and Spanish Language call center services in the United States and Mexico.

During the course of the podcast, entrepreneurs, business owners and C-level executive will learn:

• How Craig went from call center agent to building his own world class call center
• Culture building strategies that work
• Why Craig trains his employees to quit!
• How he saved his company from the brink of bankruptcy
• Advice for failing businesses

Want to learn more about ListenTrust and their approach to outsourced call center services? Visit their website at http://www.listentrust.com/

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.