Lunch Hour Legal Marketing

Gyi and Conrad talk about gorgeous data dashboards and the gorgeous-er data behind them. Then, the guys dig into how your clients really feel about fees and billing. Plus, book club! ----- Straight from the YouTubes: Gyi and Conrad answer a listener question regarding metrics dashboards. Plot twist, it’s less about the tools you use to display your data, and more about the integrity of the data you put into it. Get your data, keep it clean, and make it actionable for your law firm. Throwing money at a pretty dashboard may make you feel more on top of things, but getting down and dirty with the raw numbers will put you more in touch with your business. Next, you’ve heard this a million times: your clients want alternative billing methods. And yet, according to the Clio Legal Trends Report, only 37% of law firms offer flat fee pricing. We know change is hard, but seriously, why aren’t you listening to what clients say about fees and billing? And then, back to the business bookshelf for David C. Baker’s “The Business of Expertise.” Selling expertise is exactly what attorneys do, even if you aren’t allowed to say you're an expert. “Five Stars” - Gyi Tsakalakis. The News: Google is changing Similar Audiences, the algorithm for finding ad targets. Plus, some Google spam updates. Be in the know. And a mystery CRM product coming in January, we know nothing … nothing! Finally, some talk about SEO, rankings, and reviews. This never gets old.

Conrad and Gyi take an early look at Clio’s foray into website design and the connection between lawyers and ramen noodles. Plus, some quick takeaways from the brand new 2022 Clio Legal Trends Report. ----- Continuing its effort to be your law firm’s one-stop shop, Clio is now entering the website design and hosting arena. Is Clio’s new offering, which specializes in sites for lawyers and seamlessly integrates with the Clio universe, going to be the answer to getting your firm out there on the web? Will all its bells and whistles get you noticed, get you to the top of SEO rankings, and bring in clients? The guys share their appreciations and hesitations on Clio’s new service, and how it compares to website builders in general. And then, it’s time to get Econ nerdy. We all see what’s going on with the markets these days, and all feel the rising costs. Maybe you haven’t quite yet started swapping out your nice flank steak for a can of Spam and your linguine alle vongole for a bowl of ramen, but you’re feeling that grocery bill just a bit more. The guys get into how lawyers should be thinking about their pricing as buying power goes down and the demand for legal services, counterintuitively, goes up. Plus, important insights from the new, 2022, Clio Legal Trends Report. What are the most important things to a potential client? Survey says: you’ll have to listen to find out! The News: Updates from Clio Cloud Conference 2022 Gonzalez v. Google, the struggle over Section 230 and liability on the Internet. The Supremes may be poised to engage. Google business profiles are still getting penalized. Conference season is upon us, Crisp and Great Legal Marketing events are coming soon. AAJ Winter Convention 2023 is in February, and the ABA Techshow is in March. Justice For Me legal financing startup raises $10 million in funding.

First things first: it’s about time you got your annual plan together for next year. Then, Gyi and Conrad help you build your metrics dashboard into a pro-level thing of beauty. And, book review—what you need to add to your Business Bookshelf. ----- It’s that time of year again, time to grab your pumpkin spice lattes and start your firm’s marketing planning for the upcoming year. You do have a plan, don’t you? Well, it’s not too late to get started (but it’s getting there). Gyi and Conrad share their insights into setting business goals, tracking them, and nailing your execution. Last episode, Gyi and Conrad warned you about the metrics to avoid. This time, the guys focus on what you NEED to pay attention to. They rank the five most important metrics you need on your marketing dashboard. Don’t waste your time with unnecessary noise. Learn how to track your business like a boss. And, to wrap things up, as promised, Conrad shares his selection for this episode’s new segment, Business Bookshelf. The News: BREAKING: Don’t touch your Google Business Profiles (GBP). Businesses are getting suspended for really weird, silly reasons. Marketing in an economic downturn: what to do and how to win. Google Search On: take-aways for law firms

How fast are you moving potential clients from contact to contract? And businesses, which law practices most definitely are, need metrics, but the guys help you avoid the metrics that are really just noise. And, for a little something extra, we get into what’s been going on with Patagonia and a rant a little bit about the upcoming legal conference season. ----- Do you even like making money? Gyi and Conrad walk you through how you’re probably too slow to respond to inquiries and too slow to sign your clients — and it’s costing you. Learn exactly how to track your sales velocity and how fast you NEED to move getting that client through the funnel if you want to grow your client base and grow your revenue. And then, metrics? We don’t need no stinking metrics. The guys share a couple of their interactions with lawyers in the wild and the lingering sentiment of “we’re professionals, not a business.” Guess what, your law firm is a business, and what gets measured gets managed. But, not all metrics are useful, and further, some can be false flags of success. Gyi and Conrad each share their worst metrics to hang your hat on.   

First Gyi and Conrad dig through the giant heap of legal marketing news that somebody left here since the last episode. Then, the guys help you avoid over-investing in every “cool new thing” right before they encourage you to invest in Google’s “cool new thing”. ----- Second Life! Pokemon Go! Clubhouse! (gasp) Whatever other nonsense you think might work to market your firm. Yes, there’s always cool new tech to play with, and maybe you feel like you can be early to this new thing, but sometimes it’s important to step back and make sure you’re not overinvesting in the next nothingburger. DO: keep up with the latest trends and tech. DON’T: be a sucker for the next shiny thing. And, we’ve all seen it in the movies; a “delightful” future of humanity where everywhere you walk there is a personalized hologram trying to sell you the latest, hottest new thing or turkey dinner in a cup. Well, good news! Google is taking the first steps to that utopia with their new offerings with Out of Home ads. The gents share their takes on our bright future, brought to you by Google, and how (and why) you’d use Out of Home to promote your law firm. A Giant Pile of News: Is Google’s new Helpful Client Algorithm a big yawner? MyCase accounting and document automation platform is making some interesting leaps. A one-stop shop, maybe It’s possible. It's Conference season! Clio Con, Hubspot, etc. Did Gyi kill Amazon Medicine? Twitter tweet editing may finally be here. TikTok and Instagram are shaping the way search and Google operates. Wave of the future or waste of time?

You need to be on LinkedIn. Yes, it can be kind of painful, but it’s still the de facto social media platform of the business world. So if you HAVE to be on it, don’t f#¢% it up. Tune is as the guys share the best ways to make LinkedIn work for you. ----- Odds are, your LinkedIn profile is not working for you the way you’d like it to. Gyi and Conrad spell out the worst mistakes lawyers make on LinkedIn. They break down the common mistakes you should avoid; like ‘engagement pods,’ sabotaging your own SEO, and more. Learn the key things you CAN NOT DO if you want to avoid being just another junky LinkedIn profile. Next, learn how to best leverage LinkedIn to maximize its potential for your business. Just like every other social media platform, LinkedIn is an algorithm, so the guys teach you the tricks to maximize its effectiveness. Now, set up your profile the right way, and put yourself out there, your authentic self. Learn how to be truly “LinkedIn”, not left out. The News: Coming soon, “Lawyers By Amazon?” Why not? The American Bar Association takes a stand against new competition in the legal industry. And Lead Docket ventures deeper into automation. Examples of good LinkedIn profiles:  Ruky Tijani Ben Glass Joshua Baron Olga Mack

Weed, cookies, Google, TikTok; this episode has it all! Gyi and Conrad sort through the latest and greatest in the world of law firm marketing, and help you stay ahead of the curve. Hope you’re hungry. ----- The new Hubspot Marketing Trends Report, The State of Inbound Marketing Trends is out. And you know what? Short videos, TikTok, and “reels” are hot. Social Media might be the new king, but is it better than search engine Marketing? A look at what’s new in 2022. Hack your way through today’s digital jungle.   Then the guys take a look at the Google Search Quality Rater Guidelines Update. What’s working in Google search results? And what are you wasting your time on? YMYL, E-A-T, and all the big changes. The things you need to know—and put to work—today. The News: Google slow rolls their rollback of third-party cookies. What’s a third-party cookie? Canna Law Blog cited by Congress  References mentioned:  Lunch Hour Legal Marketing is now on YouTube!  Mockingbird.Marketing.com/benchmarks  Google Ending Third-Party Cookies Canna Law Blog Cited by Congress  China Law Blog New Hubspot Marketing Trends Report:  Law By Mike Joshua D. Hodges, Esq Google Search Quality Rater Guidelines Update: What Has Changed  2022 Update for Google Quality Rater Guidelines – Big YMYL Updates  Clio Cloud Conference Clio Legal Trends 2021 Report

Meh, links. A recent article claims that the hard work of building backlinks to drive traffic to your law firm’s website isn’t worth it. Is that right? Spoiler alert: No; no it is not. The guys break down the fundamentals of link building and share their top ten tips to improve your search ranking. ----- Conrad and Gyi debate whether the Siege Media article is relevant to the legal industry, in their continued quest to find the best ways to connect your practice with prospective clients. Then they dive into the foundations of link building. Anchor text! Paid links! Link Sculpting! Oh, my! Now that you’ve been schooled on the fundamentals of link building, let’s get you started right. Here are the guys’ 10 top tips you can put into action today. Building a solid backlink profile takes work, but—when it’s done right—it can be remarkably effective. The News: ·     Smith.ai, the virtual receptionist service, now offers automatic call recording and transcription. ·    CallRail and Clio integration? What it is and what it isn’t. ·    Google showing TikTok video shorts inSERP. Time to dust off your fancy dance moves. ·    Internet Brands raises more money, now at a$12 billion valuation. Mentioned in This Episode: Lunch Hour Legal Marketing now on YouTube ABA Tech Show Smith.ai Clio and CallRail Integration Near Media Internet Brands valuation recap Ross Hudgens, Siege Media, on Link Building Ross Hudgens, Link Building webinar Google Maps blog Screaming Frog Ahrefs Follow/No Follow Clio Cloud Conference Clio Legal Trends 2021 Report Plus, the Texas Hammer!

Chewy’s eating your marketing lunch straight outta the bowl, and Supreme Court rulings may seem removed from legal marketing, but this could be the moment to serve your community with empathy and a bit of humanity. ----- You want to see great customer service? Take a look in your pet’s food bowl. Gyi and Conrad discuss the recent virality of Chewy’s exceptional customer service and highlight, comparatively, how maybe—just maybe—your clients should expect more humanity from their lawyer than from a dog food company. Can adding a touch of empathy (hard for lawyers, we know) to your customer service make you go viral? Maybe not, but this is the genesis of referral marketing at its finest. And, yeah, it’s been talked about a lot lately, but the elephant in the room is the end of Roe v. Wade. The guys talk about what this means not only to the country, but for cause marketing in the legal world. Don’t worry, the show’s not shifting into political punditry, nor advocating for cheap or showy opportunism; this is about lawyers being humans. Lawyers have to stand for something, so the guys discuss why it is OK to wear your cause, whatever it may be, on your marketing sleeve. The News: Bob Ambrogi spotlights Mighty’s unique approach to serving victims of personal injury. A look at Aira’s “State of Link Building 2022” about building connections on the web. LeadFerno’s chat and texting capability now connects to your Google Business Profile. Mentioned in This Episode: Lunch Hour Legal Marketing now on YouTube:  Bob Ambrogi, “Uneasy About Billboard Lawyers?”  Mighty.com State of Link Building 2022, from Aira Chewy Tweet  Agencies for Reproductive Rights Dobbs v. Jackson Women’s Health Organization, Supreme Court Clio Legal Trends 2021 Report

There’s no way around it, prospective clients want to talk to a lawyer, so get into your intake! Then the guys go LARPing—a little role play to quickly up your SEO game. Also, the return or Dear State Bar Regulator. As a lawyer, how involved should you be in the intake process? You’ve got people to handle that, right? After all, you’ve got better things to do. Gyi and Conrad discuss intake best practices and what really turns phone calls to clients. In the return of a fan favorite segment, Dear State Bar Regulator, Gyi pens a letter to those weirdly nitpicky South Carolina regulators. Let’s be honest, how much can a potential client really infer from a 3rd-party’s URL? And then, it’s time for some legal marketing LARPing! No, the guys aren’t donning wizard gowns and medieval attire; rather, they take on their respective roles as lawyer and marketer and dive deeper into the realm of SEO expectations. With a few quick tweaks, you can unlock the quick wins that will level up your magical powers, or at least your internet footprint. The News: LawPay acquires MyCase: Case management meets payment services. Good for the consumer? We’ll find out. Mentioned in this Episode: Lunch Hour Legal Marketing now on YouTube Joe Patrice, “MyCase Acquired by LawPay Parent,” LawNext: Conversation with LawPay and MyCase Law Firm Intake Fundamentals, Facebook Group (Private) South Carolina State Bar Regulators 22-02 MyCase LawPay Clio Legal Trends 2021 Report