Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers

My guest today is Tim David, author of "Magic Words: The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence”, who started his career as a mentalist and magician, until he started focusing more on the connection he makes with his audiences. Tim David's mission now is to help leaders create a connected and invested work culture. ABOUT TIM DAVID www.TimDavidSpeaks.com Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode, business leader and author, Shivani Gupta shares a story about her life-changing trip to Nepal finding her true passion that changed the trajectory of her life. Shivani talks about challenges that managers face balancing the need to support high performers with managing those not performing as well or who require attention. The importance of mental health and well-being in the workplace is highlighted, and how organizations are starting to provide more support and resources for employees to manage stress and burnout. In fact, exhaustion is a major issue for managers and leaders; organizations need to be aware of the impact this can have on engagement and retention. Organizations can support their employees to maintain their personal resilience. Shivani suggests providing tools and strategies for coping with stress, such as financial planning seminars or apps to help with sleep and rest. The importance of managers being able to identify signs of mental health issues in their direct reports, such as constant fatigue or absenteeism, and having the skills to engage in conversations with employees and connect them with resources and support services, is highlighted. ABOUT SHIVANI GUPTA CSP Author of 7 books, including Passion@Work, to help managers create a happy team, Shivani Gupta is a former owner of million-dollar wellness businesses and leader of large teams. Contact: https://www.askshivani.com/ Email: [email protected] ABOUT HOST, NINA SUNDAY CSP Contact: [email protected] or [email protected] Invite Nina Sunday CSP as a speaker on Culture, Team Transformation and Leading People for your conference, in person Australia-wide or virtually globally from our Brisbane studio. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'   The Manage Self, Lead Others podcast is a show for experienced and aspiring people managers to explore ways to become a more intentional leader. Each episode, Host Nina Sunday speaks with some of the brightest business minds on the planet who share a passion to elevate and transform team culture.  Workplace culture hides in plain sight. Is yours flourishing? Join the movement to make your workplace a better place to work. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Australian Behavioural Scientist and master negotiator, Allan Parker, shares secrets of non-verbal communication; how each move, breath, gesture and sentence can impact your listener and their response. Simple actions and gestures can activate different parts of the brain, spark dormant neurons into action and help you connect in completely different ways.   Designer of Selective Behaviour Modelling (SBM), Allan teaches a new approach to embedding behaviors, reliably and predictably, into large numbers of people to support culture change with empirical measurement. Author of "Switch On Your Brain" and "Negotiator's toolkit", Allan leads an experimental learning laboratory, exploring, thinking, doing and being different from yesterday's way.  TALKING POINTS Allan Parker: "I've always got my peripheral vision on. The minute I see somebody take a big breath and make a forward movement, they're going to come in with reactivity, I raise my hand toward them and look in the opposite direction. I float my hand toward them and my eyes always go in the opposite direction. I practiced it for years. The moment you float your hand toward them and say “And what you might be thinking is . . . “, I've now got their attention back and then I can add an extra point, which maybe they wanted to interrupt me halfway through. And it may be the thing I'm about to say . . ." === "If I can do timing, permission, genuine inquiry . . . 'I'm just wondering . . .' is one of my favorites. I suspect what could be. And that's where I bring in speculative language which triggers the speculative brain, which is always wanting to be curious. And it also means that there's no right or wrong." === "One thing I know for sure is that if I ask you to solve a problem and you give me your first answer, I know that it's one you've done before." === A meeting tactic for anyone who wants to influence a meeting, start by confirming what has just been said and then add your piece. And that's where introverts can really shine, because they’re not doing all the talking, they're listening before they talk. They can use the tactic of summarizing what's been said, then adding their piece. === Any leader should know the names of every single person in their building that they communicate with over Zoom, over Teams online. There's no excuse for not using people's names and not finding out. ===   ABOUT ALLAN PARKER https://www.peakpd.com/ https://www.peakpd.com/about-allan-parker/ Contact: [email protected]    ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: [email protected] or [email protected] Visit https://ninasunday.com or https://www.brainpowertraining.com.au/   As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork.   Author of ‘Workplace Wisdom for 9 to thrive; 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode I'm speaking again with Thought Leader and Visionary, Dan Silberberg, former Managing Director of Oracle and former CEO of other well-known brands, with a Master's degree in Leadership and Coaching and Founder / CEO of Entelechy. There is only one journey of a Leader, the Inward Journey. Join us for a thought-provoking discussion examining 4 core areas that reflect your truth, your values, your core beliefs as a leader: 1.    Tell your story. 2.    Know yourself 3.    Authenticity 4.    Spirituality Who am I? What is my story? Where am I inauthentic? What are my values? Learn to release the messages of our childhood to become who we can become - our next most radiant self. This episode is a 45-minute masterclass to help you release the genius within, and dramatically impact the growth and development of you, as a leader. Dan Silberberg is training the next generation of leaders. Find out when the next program starts. Contact: [email protected] and LinkedIn: https://www.linkedin.com/in/dansilberberg/ To listen to an earlier episode with Dan Silberberg, go to episode 84, The Leader Operating System. ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: [email protected] or [email protected] Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

Want to join the fun with Mark Boundy to fight mediocrity? Go to https://mediocrates.wtf/ where, alongwith Cristina DiGiacomo, Mark has gathered true experts at confronting mediocrity, who have personally overcome it, and are passionate about guiding you through your own journey. There you’ll find tools, tips, and fellow travellers. To view the video version, go to: https://youtu.be/QAFJM5rFstE Mark Boundy encountered and battled mediocrity in many forms over decades. Mark wrote the bestseller, Radical Value, to focus on the most important part of business that most companies do poorly, focusing on customer value, and fighting the sales mediocrity that makes his blood boil - discounting their way out of poor selling. Mark lives in Phoenix, Arizona, USA. TALKING POINTS Mediocre is “Because I told you to.” Mediocre is “There's no money for that.” Mediocre is “That's what I pay them for.” Mediocre is “We can fix that with a reorg.” Mediocre is, “That's the way we've always done it.”  The whole world is drowning in mediocrity. And it's so bad that we often don't realize when we're being mediocre. We're so conditioned to it, we think it's normal. If we work in a big enough company, we call mediocrity, best practices. Q. What is a typical example of mediocrity from your perspective, Mark? A. I have a client who was complaining about a vice president, where he’s trying to get him on board with a change, a big important one. And the guy looked at him and said, “I didn't last 20 years here by sticking my neck out.” What's even more shocking is that he's able to say it out loud. What's even more shocking is that there are enough people in a company that agree with, “Yeh, damn right.”  ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: [email protected] or [email protected] Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this bonus episode from Russell Pearson’s podcast, The Marketing Report, I get close and personal, welcoming you into my career story, taking you behind the scenes to learn about my winding business journey; from my early career teaching Speed Reading, then high school English, to graduating from the Australian Film TV and Radio School (AFTRS) and working in television, before founding my training company in 1990, rebranding as Brainpower Training in 2001. TALKING POINTS Russell asks, "Nina, you’ve got scalability, you've got trainers in different areas, you can supply training clients need, in-person or virtual, and it allows you the opportunity to still play, learn and grow. You've got stories on stories; history in different areas of business that you've been a part of over the years. I thought I need to get you to discuss lessons about constant reinvention. Where did you start?" To view the video version go HERE What I learned along the way Which skills and mindset have been important for success How to move from ‘do it yourself’ to having a team do it for you? Russell Pearson's "The Marketing Report" podcast can be accessed via your favourite podcast app e.g. Apple, Spotify, etc. or HERE ===  ABOUT HOST, NINA SUNDAY CSP Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: [email protected] or [email protected] Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcoming back repeat guest, Rod Collins, former CEO, author of "Wiki Management" and thought leader on the future of business transformation. To listen to Rod's other iconoclastic episodes, go to episodes 59 and 72 of Manage Self, Lead Others. To view the video version go to https://www.youtube.com/watch?v=e8Q_s7HNFxg Episode 59: https://youtu.be/F7AFj9Upl9w Self-managing Teams and Collective Intelligence. Episode 72: https://youtu.be/9BOkUFczYtA The Digital Fork in the Road TALKING POINTS In the 21st century the sustainable competitive advantage is not operational efficiency, it's the capacity to adapt to change. == “Nobody is smarter than everybody” is the fundamental design principle for self-managed, peer-to-peer networks. The contrasting design principle for centralized hierarchies is “trust authority”. These are two very different ways of designing organizations. When you give the elite few command and control authority to shut down dissenting views you create an incredible intelligence blind spot that could be fatal to a company. And when you leverage the elite few, you're leveraging their unconscious cognitive biases. === If you have a networked organization, you're a team of teams (to use General Stanley McChrystal's language). And so rather than be organized by departments, you're organized by cross functional teams. These teams typically have anywhere from 7 to 12 people. Jeff Bezos has an analogy called the Two Pizza Rule - team should never be larger than can be fed by two pizzas === The Gore company uses collective intelligence to do its performance appraisal process. Rather than a five page document assessing people 1 to 5, Gore uses a simple process. Everyone is rated by about 20 people and everybody will rate about 20 people. These are people you closely work with on a day to day basis. They ask one question, rate this person's contribution to the company. This 11,000 person company today still maintains its boss list self management structure because gore is made up of of a collection of units that average about 100 and 50 people. === Vote in our poll: https://poll.fm/10150676 Of this list of 11 behaviours, which toxic behaviour at work will most derail a team? === ABOUT ROD COLLINS Rod Collins is a leading expert and thought leader on the future of business transformation. Rod’s books, blogs, podcasts, and speeches inspire through their use of storytelling and leading-edge ideas. Rod’s most recent research is around how the exponential growth of the Internet of Things, developments in blockchain technology, and advances in artificial intelligence will merge together into an integrated network that will become the platform for a human-machine symbiosis that enables an extraordinary leap in human intelligence and the transformation of all human institutions. https://rodcollins.net/  === ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: [email protected] or [email protected] Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading Learn more about your ad choices. Visit megaphone.fm/adchoices

The theme this episode is Presentation Intelligence® for powerful presenting and leadership communication with Dr Paula Smith who says, “Presenting opens the doors to possibilities because you're more visible when you say yes to more presentations, which are opportunities to showcase your expertise and who you are as a professional. It opens up career opportunities for you.” Watch the video version here: https://www.youtube.com/watch?v=QHGS0w_zGGc&t=124s Dynamic, inspiring, passionate, describes today's guest, Dr Paula Smith, professional speaker and CSP (Certified Speaking Professional), 3-time author and leading expert in powerful presenting based in Perth Australia. Highlights: Q. Any tips on how to open? A. Opening is a biggie. The typical opening is “Hello everyone. My name is Paula and welcome to this presentation.” Probably 95% of the presentations open just like that. If you learn nothing else on this podcast, don't open a presentation like that. We want to give the audience what they don't expect. The opening is what we call a power moment. === Q. You don't still see people thinking it's okay to turn around and read the words off a slide do you? A. I see it every day every day and do you know why? It's because nobody was born with these skills. Sometimes they've been asked to present at a conference or are put into a General Manager or CEO role. They come to me terrified, and I ask, ‘What type of training have you had in this? And they say, “None.” What other job would you do out there with no training? ABOUT DR PAULA SMITH To contact Dr Paula Smith and download Dr Paula Smith's rules about PowerPoint slides go to: https://www.paulasmith.com.au/ ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: [email protected] or [email protected] Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

Scott Dutton is the Conflict Whisperer; a global expert on difficult conversations, Conflict intelligence®, mediation, emotional intelligence and workplace culture. As a professional speaker he's known as the fun-maker and spoken to over 25,000 professionals as a speaker or facilitator. Watch the Youtube video version HERE Q. What makes a culture unravel? What toxic behavior is most prevalent? Where there's an us-and-them culture, where it gets very much management vs. staff, where people do not feel comfortable or safe to have those difficult conversations. Teams need to have a model on how to have those difficult conversations. one I use is based on a Harvard model; start by asking questions to understand. A trap in difficult conversations is if they start provoking the other person and put them on the back foot then - you get defensiveness. It's being mindful about how you start, and also your tone and body language and how that comes across; all those things play a part in whether that conversation is going to go well or not. The purpose initially is to understand each other before starting to look at solutions. It's going in open, curious, trying to understand the other, them understanding you, and then we find a way forward. If everyone has a model like that it makes it easier. “Calling it out” is when you see something inappropriate, you go, 'Hey, hang on there, I'm uncomfortable with that." You make it clear. “Calling it in” is more subtle. What it is, I might see you raise an eye at someone in the meeting, or do something more subtle and I might say, “I just wondered, in the meeting I saw you make an interesting facial expression when Mary was talking. I'm just wondering what was going on for you there?" I'm not coming in with judgment. I'm coming in with a soft curiosity and saying, "Hey what's going on there? I saw that." To contact Scott Dutton go to: https://fightingfair.com.au/ [email protected] [email protected] === ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: [email protected] or [email protected] Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver face-to-face team training on customised programs on Communication, Productivity and Leadership. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others.     Learn more about your ad choices. Visit megaphone.fm/adchoices

"They looked at me like I was an alien" says Australian HR Manager of the Year, Melbourne-based People Manager, Alice Hanna who reveals the trials and tribulations of upskilling employees on Emotional Intelligence. A recent recipient of the HRD Awards 2022, Hanna won the accolade for transforming recruitment and onboarding, and Kapitol’s innovative graduate program. To view episode 85 video version go to https://www.youtube.com/@manageselfleadotherspodcast Highlights of our conversation . . . === "We ask our managers to catch up with every person at least once a month to talk, and not about work, not about the project, not about the to-do list, not about the current week, but how are you, how are you feeling? " === "How do you encourage managers to have career conversations?  Our performance review cycle is quarterly and one quarter focuses solely on career development. There's no performance feedback, there's no goal setting, there's no checking in on these once a year, it's an hour-long conversation about career development. How are you using your strength currently? Where do you want to use them in the future? What's the next step for you? What's the gap for you to get there?" === "I really encourage leaders to start observing their own body language but also to read the body language of who's in the room with them to help them tailor the conversation. I encourage our leaders to practice in every meeting reading the room so that when they are in those more important difficult conversations, they have those skills to understand the other person. Body language tells you so much. So just starting to observe yourself, other people and how other people react to your body language is so important." === "So how to lead with emotional intelligence as well from our staff around building their own self-awareness and reading other people; you facilitated a graduate retreat and a project coordinator retreat as part of your development learning and development programs, and one of your initiatives was a school talk program to attract girls to study construction and trades. Tell us about those." === Contact: https://www.kapitolgroup.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: [email protected] or [email protected] Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices