In The Know - A Dispatch Podcast

For this episode, we're chatting with Dan Slagen, the CMO and GTM of Alignable - the networking platform for small and local business owners. Dan is one of the most respected and well-known marketers in Boston for his work with Hubspot, Nanigans, and Wayfair. He has been featured on Bloomberg TV, Fast Money, The New York Times, the Wall Street Journal, TechCrunch, AdAge, and VentureBeat, among many others. Dan is now leading the charge of all marketing efforts for Alignable. In this episode we’re discussing: - 2 case studies of clever SMB customer experience tactics from companies with little marketing budgets. - How customer experience can help SMBs maintain and build relationships. - What customer experience means to the SMB world, and should they even care? I personally loved this conversation, found it very insightful, and most of all actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Dan Slagen. Dan Slagen: https://twitter.com/danslagen Alignable: https://www.alignable.com/

How can you deliver better customer experiences with machine learning and predictive analytics? In this episode, we're interviewing Brian Bell Jr.(https://www.linkedin.com/in/brianbelljr), the Lead Software Engineer & Team Manager of Data Science at DataRobot (https://www.datarobot.com) - a machine learning platform for data scientists to build accurate predictive models in a fraction of the time that it takes today. This is a revolutionary offering that experts are saying could fundamentally change the data science field for good. In this episode we discuss: 1. Machine learning vs data science…what’s the difference? 2. What types of business challenges are best addressed with data science and machine learning? 3. What are the most effective machine learning techniques? 4. What does this mean for customer experiences? Without any further ado, please welcome today’s guest, Brian Bell Jr. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com

What does the IOT have to do with lead management? In this episode, we’re letting enterprise and CIO expert, Alex Beletsky reveal all the information you'll need about three enterprise focused topics: 1. Why Lead Management in the OEM space is lagging big time. 2. What this "lag" means for enterprise brands. 3. What role the IOT plays in the lead management space. Let’s get this interview rolling. Grab a pen and grab some paper and I hope you enjoy listening as much as I enjoyed chatting with today’s guest, Alex Beletsky. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com

Do you have a personal playbook for life? In this episode, we’re hanging with Dispatch CMO, Corey O'Donnell. We're discussing why perfection is boring, why a good idea is a good idea and why everyone is intelligent and everyone is willing to work hard (3 of Corey's 10 life principles). Remember to get out a piece of paper and a pen because Corey is about to spill some knowledge. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Corey O'Donnell. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com

Have you ever wanted an on-demand repairman? In this episode, we’re chatting with Dispatch co-founder, Yaakov Zar. We're discussing what it takes to get that technician to your house in 5-10 minutes, the new technology offerings that are enabling this functionality, and what is preventing the on-demand economy from tapping into the service industry. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Yaakov Zar (twitter.com/yjzar) How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com

Do you know what Amazon, Walmart, and Ticketmaster have in common? In this episode, we’re chilling with Dispatch VP of Customer Success, Eli Rosen (twitter.com/erosen). We'll discuss various digital strategies, what IT departments should mean to the CIO and enterprise brands, and what the future of innovative business strategy means in this technology driven world. We highlight examples from Amazon, Walmart, and Ticketmaster. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Eli Rosen. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com

What does quality really mean? On today's episode, we’re discussing what the factors of quality are in the service world. We’ll talk about Net Promoter Score, what “being on time” actually means, and we’re answering the general question "is faster always better." Get ready to dive into some data. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Samantha Crowell Richard (twitter.com/SamCRichard). How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com

Service businesses are in trouble. They’re in trouble because of the new standard set by Uber, Yelp, Grubhub, and many others. It’s this new standard of customer service that is creating headaches for enterprises who rely on non-dedicated third party networks. That's what we're solving at Dispatch. We're linking the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com