MAPIC 20-Twenty Insights

Today, sustainability is a must. According to international research report “Ki-Life, Brand and Retail for a sustainable future present”, produced by Kiki Lab with Ebeltoft Group, 85% of consumers agree with this sentiment. The research outlines the trends and highlights 50 best practices from 15 different countries, clustered into four models: Pioneers, Focus Driven, Evolver and Transformation Leaders. For example, Green Pea is featured as best practice in real estate – the new sustainable department store, launched by Oscar Farinetti and his family in Turin, includes five floors devoted to sustainable non-food brands. 

Key points:  

• 3P for the value of Sustainability: Planet, People, Profit 
• Global research: figures, trends and cases 
• Four stages for sustainable companies: Pioneers (ex. Patagonia); Focus driven (Ecoalf); Evolvers (Ex. Rema 1000); Transformation Leaders (ex. Botanic) 
• Green pea: last farinetti family (Eataly) concept. The first green department stores inspire the green real estate: fully disassemble architecture, showcase with the latest tools and reuse of materials like unrooted trees  

· EXPERIENTIAL PLACES OR PLACES OF SERVICES?

· FROM RETAIL PROPERTIES TO HOSPITALITY & COMMUNITY HUBS

· HOW TO EFFECTIVELY DELIVER AND MANAGE NEW MIXED-USE SPACES

· CREATING SITES THAT STIMULATE THE IMAGINATION AND GENERATE NEW TYPES OF EXPERIENCES

· INTEGRATING & MAINTAINING COMMERCE IN URBAN LASNDSCAPES TO REINFORCE THE ROLE OF THE CITY

· DIVERSIFIED TERRITORIES, FROM SPACES TO PLACES: RESIDENTIAL AREAS, SHOPPING

With their future destined for disruption and acceleration, people will look to take more control of their lives and many will prefer to source things made locally. This podcast discusses the best levers for the future and their impact on retailing and commerce. 

As retailers look to integrate their stores and digital offer, this special podcast focuses on connected stores, overcoming digitalisation challenges to boost physical space and how to adopt automatisation to leverage voice recognition and AI to personalise customer journeys.

Yves Curtat, chief executive of omni-channel specialist Retail Reload, explains how real-time, unified inventory management can help retailers to construct new business models, improve store operations and customer experiences for a full omni-channel offer.